• Build Trusted Client Relationships: Develop and maintain productive, professional relationships with executive and operational stakeholders across strategic client accounts. • Establish credibility through a deep understanding of client business priorities, organizational structure, and success metrics. • Serve as a trusted advisor, providing strategic recommendations and thought leadership that support client objectives. • Build strong 1:1 partnerships with health plan leaders and key decision-makers to strengthen long-term client relationships. • Own Client Performance & Outcomes: Monitor and analyze performance across utilization, engagement, clinical and quality outcomes, satisfaction, and other key business metrics. • Track client health, identifying risks and opportunities early, and proactively driving plans to address them. • Partner with internal teams to ensure delivery against client expectations, commitments, and value-based care arrangements. • Translate complex performance data into clear, compelling stories that demonstrate value and ROI. • Lead quarterly business reviews and strategic planning discussions, internally and externally. • Drive Retention & Support Growth: Develop strategic account plans that align client goals with Vori's long-term partnership strategy. • Surface client needs, market dynamics, and payer insights internally to inform commercial strategy and product direction. • Help clients stay informed about new capabilities, offerings, and opportunities to expand impact. • Partner closely with Sales to identify and execute against expansion opportunities, and drive broader account growth strategy. • Develop and lead proactive renewal strategy and execution timeline, with support from Client Success leadership. • Deliver a Seamless Client Experience: Coordinate internally across Sales, Clinical, Operations, Product, Marketing, and Implementation to ensure a high-quality, consistent experience. • Serve as Client Success lead on cross-functional initiatives that improve client performance, experience, and overall partnership success. • Support development and execution of member engagement strategies in partnership with Marketing. • Manage strategic client communications, performance reporting, issue resolution, and action planning with strong follow-through. • Contribute to improving Client Success processes, tools, reporting, and best practices. • Help Shape the Future of Client Success: Identify trends, market insights, and opportunities across the portfolio and communicate findings to leadership. • Serve as a subject matter expert on health plans, payer strategy, and client success best practices. • Contribute to the evolution of Vori's Client Success strategy, operating model, and client experience. • Provide guidance and mentorship to junior members of the client success team, helping to cultivate a high performing team at all levels of the Client Success organization.

Role Description We're hiring a proactive Digital Marketing & Customer Success Manager to grow our user base, manage social media, onboard businesses, and drive customer engagement. - Manage social media and digital marketing campaigns. - Acquire and onboard new customers. - Build strong customer relationships and improve user engagement. - Gather customer feedback and support product growth. Qualifications - Experience in Digital Marketing, Customer Success, Community Management, or Business Development. - Excellent communication and relationship management skills. - Self-driven, organized, and able to work independently in a remote startup environment. Requirements - Experience in Digital Marketing, Customer Success, Community Management, or Business Development. - Excellent communication and relationship management skills. - Self-driven, organized, and able to work independently in a remote startup environment. Company Description We are a leading recruitment firm specializing in talent sourcing and hiring across various sectors. Our expertise spans multiple industries, enabling us to deliver top-notch professionals to drive business success. - Talent Sourcing & Recruitment - Executive Search - Oil & Gas - Finance & Banking - Healthcare - Technology & IT - Education - Manufacturing - Logistics & Supply Chain - Industry expertise - Personalized service - Access to top talent - Competitive pricing

Role Description Go Echoes is looking to hire an experienced Customer Success Manager with a proven SaaS background to manage a portfolio of 60 French accounts. The ideal candidate has previously worked in a SaaS/software environment, understands subscription-based business models, and is fully bilingual in French and English (spoken and written), as they will interact daily with French clients and collaborate closely with the US team. You will act as the strategic partner for a portfolio of French clients, ensuring product adoption, retention, and expansion. This role combines account management, marketing advisory, onboarding, and performance optimization. Qualifications - 3+ years of experience as a CSM in a SaaS environment - Experience managing 40–80 accounts simultaneously - Data-driven mindset - Strong ownership and accountability - Comfortable in a fast-paced, remote environment Requirements - Mandatory: SaaS Experience - Previous experience working in a SaaS/Software company (strongly preferred) - Understanding of subscription models - Customer lifecycle management - Product adoption metrics - Churn prevention strategies - Expansion and upselling within SaaS environments - Mandatory: Excellent Communication Skills (French & English) - Fully bilingual in French and English (spoken & written) - Able to conduct client meetings in French - Comfortable collaborating with international teams in English - Strong presentation and stakeholder management skills - Communication quality is critical for this role. - Marketing Knowledge (Strong Plus) - Experience in email marketing - SMS marketing - Retention marketing - Customer journey optimization - WhatsApp Campaign Expertise - Comfortable with designing campaign flows - Advising on best practices - Improving performance through A/B testing - AI Familiarity (Bonus) - Experience with tools such as ChatGPT or similar AI assistants Benefits - Ongoing training and performance tracking - Free replacement if someone doesn’t fit - Simple monthly subscription, no hidden fees - Try the service with no commitment Company Description Go Echoes helps you build high-performing Sales and Customer Success teams with top-level remote professionals. We focus on talent with proven track records, full-time dedication, and the ability to work as an integrated part of your team, using your tools, your processes, and your culture. - Currently specialized in native and bilingual French & Spanish speaking professionals - Our teams are fully remote, cost-efficient, and selected for real impact - Top-tier Sales and CS talent with real results - Native or bilingual speakers - 100% remote and fully dedicated - Fully integrated into your tools and processes - Up to 50% cheaper than hiring locally

monday.com is the AI work platform powering the most ambitious teams. 250,000+ customers across departments use us to bring people, workflows, and AI agents together on one flexible platform where AI doesn't just assist, it executes. We move fast, build things that matter, and foster an ownership-driven culture where you're empowered to shape how organizations work and outpace their competition. Our Amsterdam team is growing, and we are looking for an experienced Customer Success Manager to join us! As a CSM at monday.com, you will be a product master and trusted technical advisor, helping our customers build, optimise and scale their workflows. You’ll focus on the practical application of our platform, directly improving how customers work every day, including how they adopt and operationalise monday.com’s growing suite of AI capabilities. Please note, this role requires attending our Munich office 3 days a week* About the RoleYou’ll have a strong impact on our customers’ success by: Product & AI Expertise - Being a product and AI expert - master the technical aspects of our platform, including AI features, agents, and automations, to help enterprise customers solve complex business cases and define their unique setup with monday.com. - Operating AI-first - personally use AI tools to maximise your own efficiency every day: prepare for customer conversations using AI-generated research and account insights, automate routine tasks, and model the same AI-first working practices you help customers adopt. Technical Implementation & Governance - Driving technical hands-on implementation - work directly with customers to set up and deploy new use cases, including AI-powered workflows, that solve real business challenges. You discover, plan and build things, not just recommend them. - Leading AI & Workflow Enablement - lead architecture reviews to ensure scale, performance, and alignment with customer goals, and lead governance initiatives around AI and workflow orchestration. Value & Workflow Optimisation - Demonstrating value - clearly articulate the value of new and existing use cases, connecting their benefits directly to the customer’s business goals. Help customers see the ROI of monday.com’s AI capabilities in terms that resonate at every level of their organisation. - Optimising customer workflows - help customers improve their existing processes on the platform, identifying where AI automations and agents can increase efficiency, reduce manual work, drive deeper adoption and grow value. Conduct platform audits, share best practices, and document success criteria to drive performance, resiliency, and alignment to business outcomes. Strategic Engagement - Acting as a trusted technical advisor - engage in strategic c-suite level conversations, helping customers prioritise and unblock technical challenges throughout their lifecycle with monday.com. - Acting as the Voice of the Customer - collect and share customer feedback, including on AI feature adoption and gaps, with our product and engineering teams to help inform future development. Retention, Growth & Risk Management - Ensuring retention and growth across your book - proactively manage your portfolio to ensure long-term customer satisfaction, successful renewals and ARR growth. Building the kind of operational dependency that makes renewal conversations straightforward. - Proactively addressing risks - identify and mitigate potential churn risks by ensuring customers are consistently deriving value from the platform and monitoring data signals across your portfolio. Requirements - 5+ years of experience as a Customer Success Manager, Technical Customer Success or similar client-facing, hands-on role at a SaaS company. - Proven track record of implementing and configuring software solutions for clients, including hands-on platform deployment and architecture. - A passion for technology and AI, with the ability to quickly learn and master new products, including hands-on experience with AI tools in your day-to-day work. - Demonstrated ability to lead technical governance initiatives and platform audits, sharing best practices to drive performance, resiliency, and deeper adoption. - Experience engaging in strategic technical conversations with senior stakeholders (c-suite level), acting as a trusted advisor who can bridge business and technical outcomes. - Strong analytical skills with the ability to diagnose issues, interpret data, and provide practical solutions. - A creative, self-starter mentality with the ability to manage initiatives independently in a fast-paced environment. - Strong understanding of how enterprise businesses operate and how they integrate software tools. - Exceptional communication and interpersonal skills, with a talent for building strong relationships across a variety of internal and external stakeholders. - Experience building and executing account plans to drive adoption and ensure long-term customer success. - Experience working in a global team for an international company. - Fluency in Dutch and English is a must. Visa sponsorship for this role is currently not available. monday.com is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.