• Manage a portfolio of EMEA customers as their primary post-sales technical advisor, developing a deep understanding of the NodeZero platform to guide successful adoption • Cultivate champions with security leaders—from analysts to CISOs—and guide them through the lifecycle of adoption, expansion, and advocacy • Deliver technical onboarding and enablement to drive adoption of NodeZero, including advanced features like Tripwires, Insights, and Rapid Response, ensuring customers realize maximum value • Proactively identify customer needs and potential challenges, suggesting solutions that improve their experience and enhance their cybersecurity posture • Partner closely with IT and Security teams (SOC, red/blue teams, AppSec, etc.) to help interpret pentest results, prioritize remediation, and guide long-term offensive security strategy • Collaborate closely with Sales and Renewals teams to drive retention and growth by identifying expansion opportunities, aligning on account strategy, and ensuring a seamless renewal process • Act as a customer advocate, relaying customer feedback and technical issues to our internal teams to help drive the evolution of our product and services • Conduct regular check-ins and quarterly business reviews to align on strategy, secure executive buy-in, and showcase business outcomes • Contribute to documentation, training materials, and repeatable playbooks to scale technical success across the region • Maintain detailed records of customer health and touchpoints using internal CS platforms

• Build Trusted Client Relationships: Develop and maintain productive, professional relationships with executive and operational stakeholders across strategic client accounts. • Establish credibility through a deep understanding of client business priorities, organizational structure, and success metrics. • Serve as a trusted advisor, providing strategic recommendations and thought leadership that support client objectives. • Build strong 1:1 partnerships with health plan leaders and key decision-makers to strengthen long-term client relationships. • Own Client Performance & Outcomes: Monitor and analyze performance across utilization, engagement, clinical and quality outcomes, satisfaction, and other key business metrics. • Track client health, identifying risks and opportunities early, and proactively driving plans to address them. • Partner with internal teams to ensure delivery against client expectations, commitments, and value-based care arrangements. • Translate complex performance data into clear, compelling stories that demonstrate value and ROI. • Lead quarterly business reviews and strategic planning discussions, internally and externally. • Drive Retention & Support Growth: Develop strategic account plans that align client goals with Vori's long-term partnership strategy. • Surface client needs, market dynamics, and payer insights internally to inform commercial strategy and product direction. • Help clients stay informed about new capabilities, offerings, and opportunities to expand impact. • Partner closely with Sales to identify and execute against expansion opportunities, and drive broader account growth strategy. • Develop and lead proactive renewal strategy and execution timeline, with support from Client Success leadership. • Deliver a Seamless Client Experience: Coordinate internally across Sales, Clinical, Operations, Product, Marketing, and Implementation to ensure a high-quality, consistent experience. • Serve as Client Success lead on cross-functional initiatives that improve client performance, experience, and overall partnership success. • Support development and execution of member engagement strategies in partnership with Marketing. • Manage strategic client communications, performance reporting, issue resolution, and action planning with strong follow-through. • Contribute to improving Client Success processes, tools, reporting, and best practices. • Help Shape the Future of Client Success: Identify trends, market insights, and opportunities across the portfolio and communicate findings to leadership. • Serve as a subject matter expert on health plans, payer strategy, and client success best practices. • Contribute to the evolution of Vori's Client Success strategy, operating model, and client experience. • Provide guidance and mentorship to junior members of the client success team, helping to cultivate a high performing team at all levels of the Client Success organization.

Role Description We're hiring a proactive Digital Marketing & Customer Success Manager to grow our user base, manage social media, onboard businesses, and drive customer engagement. - Manage social media and digital marketing campaigns. - Acquire and onboard new customers. - Build strong customer relationships and improve user engagement. - Gather customer feedback and support product growth. Qualifications - Experience in Digital Marketing, Customer Success, Community Management, or Business Development. - Excellent communication and relationship management skills. - Self-driven, organized, and able to work independently in a remote startup environment. Requirements - Experience in Digital Marketing, Customer Success, Community Management, or Business Development. - Excellent communication and relationship management skills. - Self-driven, organized, and able to work independently in a remote startup environment. Company Description We are a leading recruitment firm specializing in talent sourcing and hiring across various sectors. Our expertise spans multiple industries, enabling us to deliver top-notch professionals to drive business success. - Talent Sourcing & Recruitment - Executive Search - Oil & Gas - Finance & Banking - Healthcare - Technology & IT - Education - Manufacturing - Logistics & Supply Chain - Industry expertise - Personalized service - Access to top talent - Competitive pricing

Role Description Go Echoes is looking to hire an experienced Customer Success Manager with a proven SaaS background to manage a portfolio of 60 French accounts. The ideal candidate has previously worked in a SaaS/software environment, understands subscription-based business models, and is fully bilingual in French and English (spoken and written), as they will interact daily with French clients and collaborate closely with the US team. You will act as the strategic partner for a portfolio of French clients, ensuring product adoption, retention, and expansion. This role combines account management, marketing advisory, onboarding, and performance optimization. Qualifications - 3+ years of experience as a CSM in a SaaS environment - Experience managing 40–80 accounts simultaneously - Data-driven mindset - Strong ownership and accountability - Comfortable in a fast-paced, remote environment Requirements - Mandatory: SaaS Experience - Previous experience working in a SaaS/Software company (strongly preferred) - Understanding of subscription models - Customer lifecycle management - Product adoption metrics - Churn prevention strategies - Expansion and upselling within SaaS environments - Mandatory: Excellent Communication Skills (French & English) - Fully bilingual in French and English (spoken & written) - Able to conduct client meetings in French - Comfortable collaborating with international teams in English - Strong presentation and stakeholder management skills - Communication quality is critical for this role. - Marketing Knowledge (Strong Plus) - Experience in email marketing - SMS marketing - Retention marketing - Customer journey optimization - WhatsApp Campaign Expertise - Comfortable with designing campaign flows - Advising on best practices - Improving performance through A/B testing - AI Familiarity (Bonus) - Experience with tools such as ChatGPT or similar AI assistants Benefits - Ongoing training and performance tracking - Free replacement if someone doesn’t fit - Simple monthly subscription, no hidden fees - Try the service with no commitment Company Description Go Echoes helps you build high-performing Sales and Customer Success teams with top-level remote professionals. We focus on talent with proven track records, full-time dedication, and the ability to work as an integrated part of your team, using your tools, your processes, and your culture. - Currently specialized in native and bilingual French & Spanish speaking professionals - Our teams are fully remote, cost-efficient, and selected for real impact - Top-tier Sales and CS talent with real results - Native or bilingual speakers - 100% remote and fully dedicated - Fully integrated into your tools and processes - Up to 50% cheaper than hiring locally