• AI Oversight & Quality Assurance: Monitor AI-generated patient communications across multiple channels; review and adjust conversations for accuracy, quality, tone, and professionalism • Tone & Empathy Optimization: Refine AI responses to be clear, conversational, empathetic, and culturally attuned to a U.S. audience — helping actively shape how the AI communicates, not just checking it • Human Intervention & Escalation: Spot errors, inconsistencies, or complex questions; step in on nuanced conversations, gather context, and route critical details to the right team members • Patient Outreach: Send accurate messages, updates, and routine reminders per established workflows • Documentation & Support: Help create and maintain patient-facing support documentation and materials • Systems & Platform Adaptation: Work across Airtable and the client's proprietary in-house application, which is currently mid-migration — expect to operate across both platforms in the near term before the team moves fully onto the native app • Process Improvement & Reporting: Work with internal teams to spot messaging trends, categorize information, and suggest improvements to AI performance and workflow • Compliance & Service Levels: Keep meticulous records of patient interactions in line with healthcare policy, while meeting SLAs — with quality prioritized over raw speed

Role Description We're currently hiring a perceptive, proactive, and tech-savvy Patient Engagement Specialist (AI Quality) to join an exciting, forward-thinking medical campaign supporting a U.S.-based healthcare business. In this role, you'll oversee and refine AI-generated communications between patients and the healthcare team. The AI handles the bulk of the messaging, but you'll review, correct, and shape it — not just monitoring for errors, but actively influencing how the AI "speaks" to patients, so it reads as natural, empathetic, and culturally appropriate for a U.S. audience. You'll step in personally whenever a conversation needs a human touch. This is a long-term role with genuine growth potential. It starts out process-heavy and hands-on, evolving into an oversight and quality-control function — and as the business scales, there's a clear path toward a leadership position managing others doing the same work. PLEASE NOTE - Working Hours: Monday–Friday, 14:00–23:00 SAST (subject to daylight savings). - Public Holidays: This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA). - Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Applicants without a fixed fibre line cannot be considered. - Power Backup: A reliable backup is required to manage load shedding or outages. Applicants without a power backup cannot be considered. - Work Environment: Fully remote. Qualifications - 6 months–1 year of experience in the U.S. healthcare industry preferred (EHR systems or healthcare admin experience a plus). - Excellent English communication skills, with the ability to handle sensitive and nuanced conversations professionally. - Naturally empathetic, highly detail-oriented, organized, and proactive. - Computer literate, proficient in Microsoft Office (Outlook and Word; no advanced Excel required). - Proven ability to work independently in a fast-paced remote environment, navigating multiple databases and digital tools. Requirements - Monitor AI-generated patient communications across multiple channels; review and adjust conversations for accuracy, quality, tone, and professionalism. - Refine AI responses to be clear, conversational, empathetic, and culturally attuned to a U.S. audience — helping actively shape how the AI communicates, not just checking it. - Spot errors, inconsistencies, or complex questions; step in on nuanced conversations, gather context, and route critical details to the right team members. - Send accurate messages, updates, and routine reminders per established workflows. - Help create and maintain patient-facing support documentation and materials. - Work across Airtable and the client's proprietary in-house application, which is currently mid-migration — expect to operate across both platforms in the near term before the team moves fully onto the native app. - Work with internal teams to spot messaging trends, categorize information, and suggest improvements to AI performance and workflow. - Keep meticulous records of patient interactions in line with healthcare policy, while meeting SLAs — with quality prioritized over raw speed. Benefits

Role Description We're looking for a highly motivated End-to-End Sales Officer who combines outstanding communication skills with curiosity, emotional intelligence, commercial awareness, and a genuine desire to help people. You'll manage the entire sales lifecycle—from identifying opportunities and nurturing relationships through to closing new business and supporting long-term customer success. You'll work across multiple AI-powered products and services while collaborating closely with marketing, partnerships, operations, product, and leadership teams. This role requires someone who is highly organized, proactive, resourceful, and comfortable taking ownership of outcomes. We're looking for someone who doesn't simply wait for opportunities—they create them. Qualifications - Proven experience in end-to-end sales, business development, account management, or consultative selling. - A demonstrated history of achieving or exceeding sales targets. - Excellent verbal and written English communication skills. - Strong relationship-building and negotiation skills. - Experience managing a CRM and maintaining accurate pipeline records. - Confidence conducting discovery conversations and presenting solutions. - Excellent organizational and time management skills. - Strong commercial awareness and business acumen. - The ability to work independently in a fully remote environment. - A stable internet connection and professional home office setup. Requirements - Highly regarded experience includes selling SaaS, AI, technology, healthcare, education, consulting, or professional services. - Experience selling high-ticket products or complex B2B solutions. - Familiarity with AI tools such as ChatGPT and other productivity platforms. - Experience using CRM platforms such as HubSpot, GoHighLevel, Salesforce, or similar. - Experience managing longer consultative sales cycles. - International sales experience across English-speaking markets. Benefits - Work with talented teammates across multiple countries. - Join an AI-first organization committed to innovation and continuous improvement. - Sell products and services that genuinely make a positive difference in people's lives. - Build long-term relationships instead of focusing on transactional sales. - Gain exposure to AI, healthcare, education, human performance, wellbeing, and emerging technologies. - Enjoy genuine ownership and autonomy. - Grow your career as Human Intelligence continues its global expansion. - Work remotely with flexibility and outcome-focused leadership. - Be part of a company where your ideas, initiative, and contribution genuinely matter.

• Write prompts in your native language designed to test an AI model. • Evaluate the AI's responses using a structured rating guide. • Identify areas where the AI's responses can be improved. • Translate your prompts and evaluations into English.