Role Description We're currently hiring a perceptive, proactive, and tech-savvy Patient Engagement Specialist (AI Quality) to join an exciting, forward-thinking medical campaign supporting a U.S.-based healthcare business. In this role, you'll oversee and refine AI-generated communications between patients and the healthcare team. The AI handles the bulk of the messaging, but you'll review, correct, and shape it — not just monitoring for errors, but actively influencing how the AI "speaks" to patients, so it reads as natural, empathetic, and culturally appropriate for a U.S. audience. You'll step in personally whenever a conversation needs a human touch. This is a long-term role with genuine growth potential. It starts out process-heavy and hands-on, evolving into an oversight and quality-control function — and as the business scales, there's a clear path toward a leadership position managing others doing the same work. PLEASE NOTE - Working Hours: Monday–Friday, 14:00–23:00 SAST (subject to daylight savings). - Public Holidays: This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA). - Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Applicants without a fixed fibre line cannot be considered. - Power Backup: A reliable backup is required to manage load shedding or outages. Applicants without a power backup cannot be considered. - Work Environment: Fully remote. Qualifications - 6 months–1 year of experience in the U.S. healthcare industry preferred (EHR systems or healthcare admin experience a plus). - Excellent English communication skills, with the ability to handle sensitive and nuanced conversations professionally. - Naturally empathetic, highly detail-oriented, organized, and proactive. - Computer literate, proficient in Microsoft Office (Outlook and Word; no advanced Excel required). - Proven ability to work independently in a fast-paced remote environment, navigating multiple databases and digital tools. Requirements - Monitor AI-generated patient communications across multiple channels; review and adjust conversations for accuracy, quality, tone, and professionalism. - Refine AI responses to be clear, conversational, empathetic, and culturally attuned to a U.S. audience — helping actively shape how the AI communicates, not just checking it. - Spot errors, inconsistencies, or complex questions; step in on nuanced conversations, gather context, and route critical details to the right team members. - Send accurate messages, updates, and routine reminders per established workflows. - Help create and maintain patient-facing support documentation and materials. - Work across Airtable and the client's proprietary in-house application, which is currently mid-migration — expect to operate across both platforms in the near term before the team moves fully onto the native app. - Work with internal teams to spot messaging trends, categorize information, and suggest improvements to AI performance and workflow. - Keep meticulous records of patient interactions in line with healthcare policy, while meeting SLAs — with quality prioritized over raw speed. Benefits

Role Description We're looking for a highly motivated End-to-End Sales Officer who combines outstanding communication skills with curiosity, emotional intelligence, commercial awareness, and a genuine desire to help people. You'll manage the entire sales lifecycle—from identifying opportunities and nurturing relationships through to closing new business and supporting long-term customer success. You'll work across multiple AI-powered products and services while collaborating closely with marketing, partnerships, operations, product, and leadership teams. This role requires someone who is highly organized, proactive, resourceful, and comfortable taking ownership of outcomes. We're looking for someone who doesn't simply wait for opportunities—they create them. Qualifications - Proven experience in end-to-end sales, business development, account management, or consultative selling. - A demonstrated history of achieving or exceeding sales targets. - Excellent verbal and written English communication skills. - Strong relationship-building and negotiation skills. - Experience managing a CRM and maintaining accurate pipeline records. - Confidence conducting discovery conversations and presenting solutions. - Excellent organizational and time management skills. - Strong commercial awareness and business acumen. - The ability to work independently in a fully remote environment. - A stable internet connection and professional home office setup. Requirements - Highly regarded experience includes selling SaaS, AI, technology, healthcare, education, consulting, or professional services. - Experience selling high-ticket products or complex B2B solutions. - Familiarity with AI tools such as ChatGPT and other productivity platforms. - Experience using CRM platforms such as HubSpot, GoHighLevel, Salesforce, or similar. - Experience managing longer consultative sales cycles. - International sales experience across English-speaking markets. Benefits - Work with talented teammates across multiple countries. - Join an AI-first organization committed to innovation and continuous improvement. - Sell products and services that genuinely make a positive difference in people's lives. - Build long-term relationships instead of focusing on transactional sales. - Gain exposure to AI, healthcare, education, human performance, wellbeing, and emerging technologies. - Enjoy genuine ownership and autonomy. - Grow your career as Human Intelligence continues its global expansion. - Work remotely with flexibility and outcome-focused leadership. - Be part of a company where your ideas, initiative, and contribution genuinely matter.

Role Description We are looking for a visionary Vice President of Artificial Intelligence (AI) to help us define, build, and drive Coastal’s AI strategy and roadmap across the organization. This is a build-from-the-ground-up leadership role with the opportunity to shape Coastal’s AI strategy, services, market positioning, delivery approach, and internal adoption. As a key leader who will build and grow a team over time, you will focus on advancing Coastal as a premier consultancy for enterprise AI solutions. You will act as the face of our AI practice, drive market awareness through thought leadership, develop services in partnership with our marketing team, collaborate with our go-to-market (GTM) teams, take a leading role in advising clients, ensure solutions are delivered successfully, and collaborate with our IT team to optimize the AI tools internally as well. Responsibilities - Define Overall AI Strategy: Take ownership of a "blank white board" to architect, launch, and execute Coastal's comprehensive AI consulting strategy, practice structure, and AI services portfolio, including identifying new offerings, retiring outdated capabilities, prioritizing investments, and ensuring alignment with market demand and partner roadmaps. - Market Leadership: Drive Coastal's strategic positioning and technical excellence as a leading consultancy for Anthropic, OpenAI, and Salesforce AI solutions, working closely with marketing, sales, and delivery. - Thought Leadership & GTM Support: Serve as Coastal’s primary internal and external subject matter expert on AI; partner closely with marketing and GTM teams to develop collateral, publish insights, and build brand authority. - Client-Facing Pitching & Advisory: Act as a strategic executive in client-facing environments, pitching AI services to prospective clients and advising enterprise leaders on AI roadmaps. - Establish Implementation Best Practices: Define frameworks and guardrails for deploying AI solutions responsibly and effectively, guiding delivery teams on implementation best practices. - Practice Building & Team Management: Recruit, onboard, and manage a high-performing team of 2 to 5 direct reports in AI Engineer roles to support growing project pipelines. - Company Enablement: Develop and lead ongoing Data & AI enablement for sales, marketing, and delivery teams, ensuring employees understand Coastal's AI point of view, and evolving capabilities. - Internal AI Tooling Oversight: Stay at the forefront of the rapidly evolving AI landscape to vet and recommend cutting-edge tools for both internal operations and the creation of new services. Collaborate closely with the Delivery Excellence team to ensure Coastal leverages these technologies (such as Sweep.io) to maximize consultant productivity and drive continuous innovation. - Partner Strategy: Work closely with our internal alliances and marketing strategists to develop relationships with our partners including Salesforce, OpenAI, and Anthropic. Qualifications - Bachelor's degree in Engineering, Computer Science, or a related field (Master’s preferred). - 15+ years of experience in a technical role, such as a solutions engineer, innovation engineer, or related field. - Proven background in management consulting or technology consulting, with a track record of advising enterprise-level stakeholders. - Deep knowledge of modern AI frameworks, large language models (LLMs), and best practices for implementing scalable AI solutions. - Strong strategic and technical understanding of Anthropic, OpenAI, and Salesforce AI ecosystems. - General technical awareness of data and AI capabilities within platforms like Snowflake, Databricks, and similar cloud data architectures. - Demonstrated capability to build a practice, service line, or corporate strategy from scratch with minimal initial structure. - Experience hiring, mentoring, and directly managing technical teams (specifically software or AI engineers). - Superb client-facing presentation, pitching, and communication skills, with the ability to translate complex AI capabilities into clear business value. - Ability and willingness to travel up to 50% for client pitches, site visits, and industry events. - Must have full-time permanent US work authorization. Additional Preferred Experience/Skills - Experience implementing Salesforce’s suite of platforms, such as CRM, Marketing Cloud, CDP/Data Cloud, and/or Tableau and CRMA. - Hands-on experience with code-automation or AI productivity tools. - Previous experience working in a cross-functional role that bridges technical and business teams. Benefits - Flexible working hours with an emphasis on a life-work balance (in that order!). - Remote flexible work; “Live by the beach, work in the Cloud,” plus company office locations in Palm Coast, FL; Atlanta, GA; Tysons, VA & Lexington, KY; travel as required to client locations. - Unlimited Paid Time Off (RTO), 401K with Company Match, and Medical, Vision, & Dental coverage. - Competitive quarterly bonus opportunities. - Continuing education and certification reimbursements, specifically within the OpenAI, Anthropic, and Salesforce ecosystems; plus occasional in-house competitions with spot bonuses. - A flexible and fun team culture! We value transparency, support, flexibility, growth, teamwork, fun, and so much more. - Frequent team and culture activities, virtual & in-person, including Lunch and Learns, Happy Hours, team-building events. - Monthly All-Hands calls to bring the company together, and an open-door leadership policy with access to mentorship and guidance. - Opportunities for accelerated growth, networking, and career guidance and support. - Trust, transparency, and respect across all levels of the company.

• Write prompts in your native language designed to test an AI model. • Evaluate the AI's responses using a structured rating guide. • Identify areas where the AI's responses can be improved. • Translate your prompts and evaluations into English.