Role Description This serves as an approved standardized functional statement (FS) for Pharmacy Technician, GS-07, to be used throughout the Veteran Health Administration (VHA) Veterans Integrated Service Network (VISN) Clinical Contact Centers without modification. Major Duties: - Works collaboratively with VISN programs, services, and interdisciplinary team members to provide access to care and meet the needs of Veterans, their family members, and/or legal representatives via various contact modalities including: - Telephone calls - Secure messaging - Chat - Text messaging - Video - Addresses a broad range of topics including medication refills and renewals, basic billing inquiries, and procedural pharmacy activities. - Routinely reviews computer medication profiles for: - Therapeutic duplication - Prescription non-compliance - Allergies - Drug interactions - Seeks assistance from a Clinical Pharmacist or supervisor for further evaluation when needed. - Processes and submits patient requests for new prescription orders and renewal requests, including controlled substances, accurately and in a timely manner. - Uses approved VISN Clinical Contact Center Pharmacy protocols to satisfy patient medication requests. - Documents patient contact and resolution in VISN Clinical Contact Center software and/or the Electronic Health Record (EHR), including: - What was requested - What action was taken - Any other pertinent information for future research - Assists in the documentation of medication variances. - Assists in training for lower graded technicians and technician students. - Assists in the completion of workload for other VISN Clinical Contact Center Pharmacy Services during: - Natural disasters - Low staffing - Other contingency needs Qualifications - Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. - Basic Requirements: - United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. - Education or Experience: - (1) None required. - (2) For all grade levels and positions that accept both education and experience to qualify, equivalent combinations of qualifying education and experience that total at least 100% are qualifying. - Certification: For positions above the full performance level, the employee must pass a national certification exam and hold an active national certification through either: - (1) Pharmacy Technician Certification Board (PTCB), Certified Pharmacy Technician (CPhT). - (2) National Healthcareer Association (NHA), Certified Pharmacy Technician (ExCPT). Requirements - Pharmacy Technician GS-7 Experience: Candidates must possess one year of experience equivalent to the next lower grade level. - Certification: For positions above the full performance level, the employee must pass a national certification exam and hold an active national certification through either: - (a) PTCB as a CPhT. - (b) NHA as an ExCPT. - Knowledge, Skills and Abilities (KSAs): - (a) Knowledge of pharmacy technician principles, practices, concepts, and theories providing for sound independent work. - (b) Knowledge of the computerized prescription process and input of prescriptions and medication orders or electronic equivalent. - (c) Ability to resolve pharmacy/medication issues with other members of the healthcare team, Veterans, and external customers. - (d) Ability to train developmental pharmacy technicians and students. - (e) Ability to dispense medication or sterile products following all regulations, policies, and procedures to ensure safe medication distribution. - (f) Ability to troubleshoot automated dispensing equipment (ADE) or technology platforms/databases. Physical Requirements - Work is primarily sedentary but may involve prolonged standing and/or walking.

• Optimize patient outcomes through telephonic interventions • Focus on the tactical execution of medication management services, including polypharmacy, adherence, and pharmacotherapy optimization • Counsel patients via telephonic outreach on medication adherence, address any medication related problems such as adherence barriers, polypharmacy, or high risk medication use, and make appropriate evidence-based recommendations to patients and Practice Care Teams • Perform focused clinical chart reviews as needed to inform patient interventions • Obtain and document patient commitment to medication adherence and address barriers in real time • Escalate complex clinical cases to prescribers or interdisciplinary teams as appropriate • Meet and sustain performance goals (e.g., STARs, HEDIS) • Collaborate with Physicians, clinical and administrative staff to optimize the Medication Management workflow and patient experience • Proactively identify gaps in medication management through patient interactions and translate patient insights into targeted recommendations that drive improvements in practice operations and clinical workflows • Participate in the design, implementation, and evaluation of pilot programs or process changes (“test and learn”) within the outreach model • Serve as a clinical subject matter expert, leveraging clinical pharmacy expertise to support organizational objectives and adapt to evolving healthcare needs • Develop and maintain standardized resources, educational tools, and clinical protocols to support improved medication outcomes and performance on quality measures (e.g., STARS, HEDIS) for practices, clinicians, and patients

Role Description The Pharmacist shall support the management and coordination of all activities related to the maintenance of the TennCare PDL. Activities shall include but not be limited to the following: - Present to the TennCare Pharmacy Advisory Committee - Conduct clinical reviews of new brand-name drugs and new generic drugs for clinical safety and efficacy, and make recommendations regarding possible inclusion in the TennCare PDL, prior authorization criteria for coverage and appropriate quantity limits where applicable - Annually review drugs within chosen therapeutic classes in order to affirm or change the recommendations to the State regarding supplemental rebate strategies - Review drug criteria and recommend proposed changes for the TennCare PDL based on new clinical and pharmacoeconomic information, if requested by the State - Conduct class reviews of all existing therapeutic categories over a time-frame to be co-developed with the State - Continually and proactively review all products for changes in cost information, including increases and decreases in federal rebates as they affect the TennCare PDL - Manage the PDL timeline from preparing for the TennCare Pharmacy Advisory Committee meeting through follow up implementation. This timeline shall be co-developed with the State - Implement changes to PDL, Step Therapy or prior authorization requirements which will include modifications to the POS system and all supporting systems and documents - Attend, support and facilitate meetings of the TennCare Pharmacy Advisory Committee (PAC) as necessary to maintain the TennCare PDL. Such support shall include the responsibility to develop drug class reviews, prior authorization criteria, quantity limits and step therapy recommendations - Present to the TennCare Pharmacy Advisory Committee drug class reviews for new or existing drugs and new indications that might affect their inclusion in the TennCare PDL - Monitor compliance by prescribers and pharmacists with the TennCare PDL, report that information to the State monthly, quarterly, and semiannually, and provide suggestions for improving PDL compliance Qualifications - BS degree in Pharmacy or PharmD - Current and unrestricted Pharmacist license in the state of Tennessee - 3+ years of experience working as a licensed Pharmacist or equivalent residency experience - Formal presentations experience - Experience working in a client facing or clinical account management role - Proficiency in Microsoft Word, Excel, PowerPoint and Outlook - Currently reside in the state of Tennessee - Ability to travel up to 10% of the time Requirements - Fee-For-Service Medicaid and/or Medicaid Managed Care experience - PBM experience - Experience with or knowledge of Pharmacy Advisory Committees, DURB (Drug Utilization Review Board) and/or P&T Committees - PBM Implementation experience - Experience in medical writing - Clinical analytical skills Benefits - Comprehensive benefits package - Incentive and recognition programs - Equity stock purchase - 401k contribution (all benefits are subject to eligibility requirements) Company Description At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Role Description The Mail Operations Pharmacy Technician 2 accurately fills and counts medications. The Mail Operations Pharmacy Technician 2 performs varied activities and moderately complex administrative, operational, and customer support assignments. - Perform computations. - Typically work on semi-routine assignments. - Ensure inventory levels are adequate for dispensing by working with the inventory supply team. - Make decisions focused on interpretation of area/department policy and methods for completing assignments. - Work within defined parameters to identify work expectations and quality standards. - Have some latitude over prioritization/timing and work under minimal direction. - Follow standard policies that allow for some opportunity for interpretation/deviation and independent discretion. Qualifications - Must have an active license with the Board of Pharmacy in the appropriate state. - Minimum 1-2 years of pharmacy experience. - Must be passionate about contributing to an organization focused on improving consumer experiences. Requirements - Self-provided internet service must meet the following criteria: - Minimum download speed of 25 Mbps. - Minimum upload speed of 10 Mbps. - Wireless, wired cable, or DSL connection is suggested. - Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. - Occasional travel to Humana's offices for training or meetings may be required. Benefits - Medical, dental, and vision benefits. - 401(k) retirement savings plan. - Time off (including paid time off, company and personal holidays, paid parental and caregiver leave). - Short-term and long-term disability. - Life insurance. - Many other opportunities for personal wellness and smart healthcare decisions. Pay Range The compensation range below reflects a good faith estimate of starting base pay for full-time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job-related skills, knowledge, experience, education, certifications, etc. $40,000 - $52,300 per year