Are you ready to transform your passion for travel into a career? Join in as a Remote Adventure/Honeymoon Consultant and utilize our advanced booking software that saves clients hundreds of dollars per night, while instantly boosting your earnings. Work with the best: You will work beside top performers in the field along with Business Development Managers from the world's most recognized brands. Flexible Hours: Work whenever and wherever you want. Exclusive Software Access: Use our top-tier booking engine to save clients money and maximize your earnings. Travel Perks: Enjoy opportunities for highly discounted trips, both for business and pleasure. Industry Expertise: Receive information on the latest travel trends and proven solutions. Family/Work balance: Having the ability to produce income from anywhere that has internet. You can earn even while on vacation.

You will assist clients in planning and booking personalized travel experiences. You'll have exclusive access to top-performing booking platforms that surpass traditional sites like Booking.com, Expedia, and Hotels.com helping you deliver unmatched value and service while building lasting client relationships. Providing exceptional customer service and travel planning support Researching and booking accommodations, flights, transportation, and excursions Advising clients on travel requirements, destinations, and experiences Building and maintaining a loyal client base through top-tier service

The IT Service Desk Analyst II provides customer support for IT related issues reported via the phone, email, voicemail and customer submitted incidents. In this role you will: Communicate courteously and effectively to ensure customer and service level standards are successfully met. Anticipate and proactively respond to customer needs, ensuring reported issues are documented in detail and resolved or properly assigned in ServiceNow. Work on an Incident Management System ticket queue (ServiceNow), accurately and thoroughly document issues and resolutions. Troubleshoot on Microsoft and Apple devices, handling a variety of issues from hardware and software to specific application-related problems. Use predefined processes, tools, knowledge entries, and templates to resolve customer issues at initial contact. Monitor assigned tickets in ServiceNow queue daily, follow up with customers, clarify incident details, enter troubleshooting steps and progress documentation, and reassign and/or resolve as appropriate. Recommend ideas for new Incident templates to expedite incident detail and assignments. Follow established procedures to comply with HIPAA guidelines for PHI data. Actively participate in Knowledge Centered Support process to ensure that customers receive complete, concise, and standard information and resolutions. Contribute to the creation, modification, and publishing of new Knowledge entries. Demonstrate a commitment to customer satisfaction by following up on high priority incidents, ensuring that the issues are being properly addressed. Function as a Customer Advocate by following up on status requests with Resolver Groups and providing follow-up directly to the Customer. Function as Liaison between the Information Services department and the customer. Provide face-to-face support and resolution for minor computer-related problems, first level WOW Cart support, communication, documentation, and customer training.

Ventra is a leading business solutions provider for facility-based physicians practicing anesthesia, emergency medicine, hospital medicine, pathology, and radiology. Focused on Revenue Cycle Management, Ventra partners with private practices, hospitals, health systems, and ambulatory surgery centers to deliver transparent and data-driven solutions that solve the most complex revenue and reimbursement issues, enabling clinicians to focus on providing outstanding care to their patients and communities. Come Join Our Team! As part of our robust Rewards & Recognition program, this role is eligible for our Ventra performance-based incentive plan, because we believe great work deserves great rewards. As part of our robust Rewards & Recognition program, this role is eligible for our Ventra performance-based incentive plan, because we believe great work deserves great rewards. Help Us Grow Our Dream Team — Join Us, Refer a Friend, and Earn a Referral Bonus! The Manager, Client Success is a liaison between Ventra Health and clients in terms of communication and information exchange; manage all aspects of the clients’ account to maximize collections, provide contracted management services, where applicable, and minimize problems. Works directly with a variety of stakeholders, including patients, doctors, owners, practice managers, administrators, and more to resolve escalated issues Conducts face-to-face meetings with clients to review performance and ensure satisfaction (in accordance with cadence and client success standards) Serves as the clients’ primary point of contact, collaborating with the internal team on issues for resolution, as needed, for timely follow-up communication with clients Facilitate external and internal meetings as required, including compiling, and taking minutes maintains other Client Success required documentation (Project Action Item Log, etc.) Reviews data at required frequency as defined by Client Success standards to monitor and escalate all steps in the operational workflow process are completed timely for clients as needed Prepares and/or reviews reports and ad-hocs for internal and external purposes Analyzes and monitors Client Success Metrics and presents client specific reports and utilizes the client issue escalation matrix internally as appropriate to resolve all client concerns Makes recommendations following appropriate channels for process improvement based on data review When Practice Administration services are utilized, collaborates with business management team (finance, HR, credentialing, and compliance) Monitors and/or manages client payor contract negotiations and/or renewals, in conjunction with Managed Care Team and/or assigned payor contracting resource, where applicable, in accordance with clients’ billing/management services agreement Manages and/or monitors clients’ quality program and compliance training, as required by clients’ contract and in conjunction with Subject Matter Experts within the organization. Assists with new client implementation Responsible for the oversight, mentorship, and growth of assigned Client Success colleagues, where applicable Compliance and adherence to applicable healthcare and security regulations and responsible for staff’s compliance and adherence Performs special projects and other duties as assigned High School Diploma or GED Bachelor’s Degree in business, healthcare management, or related field preferred At least three to five years (3-5) in healthcare, revenue cycle management, or related field Basic familiarity with medical billing and terminology Ability to read, understand, and apply state/federal laws, regulations, and policies Ability to communicate with diverse personalities in a tactful, mature, and professional manner Ability to remain flexible and work within a collaborative and fast paced environment Ability to deliver high quality service excellence with high attention to detail Understand and comply with company policies and procedures Proven strong leadership/management skills to manage, motivate, and set expectations with team members Strong presentation development and delivery skills Strong knowledge in RCM, accounting, and/or finance Strong customer service and customer facing skills Strong judgment skills and problem-solving skills Strong oral, written, and interpersonal communication skills Strong time management, organizational, and decision-making skills Strong knowledge of Outlook and RCM software or equivalent workflow management software Base Compensation will be based on various factors unique to each candidate including geographic location, skill set, experience, qualifications, and other job-related reasons . This position is also eligible for a discretionary incentiv e bon us in accordance with company policies . Equal Employment Opportunity (Applicable only in the US) Ventra Health is an equal opportunity employer committed to fostering a culturally diverse organization. We strive for inclusiveness and a workplace where mutual respect is paramount. We encourage applications from a diverse pool of candidates, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, or veteran status. We will provide reasonable accommodations to qualified individuals with disabilities, as needed, to assist them in performing essential job functions. Recruitment Agencies Ventra Health does not accept unsolicited agency resumes. Ventra Health is not responsible for any fees related to unsolicited resumes. Solicitation of Payment Ventra Health does not solicit payment from our applicants and candidates for consideration or placement. Attention Candidates Please be aware that there have been reports of individuals falsely claiming to represent Ventra Health or one of our affiliated entities Ventra Health Private Limited and Ventra Health Global Services. These scammers may attempt to conduct fake interviews, solicit personal information, and, in some cases, have sent fraudulent offer letters. To protect yourself, verify any communication you receive by contacting us directly through our official channels. If you have any doubts, please contact us at Careers@VentraHealth.com to confirm the legitimacy of the offer and the person who contacted you. All legitimate roles are posted on https://ventrahealth.com/careers/. Statement of Accessibility Ventra Health is committed to making our digital experiences accessible to all users, regardless of ability or assistive technology preferences. We continually work to enhance the user experience through ongoing improvements and adherence to accessibility standards. Please review at https://ventrahealth.com/statement-of-accessibility/.