• The go-to person within CS for all things pension and SIPP • Primary CS liaison with the Product team • Keeping across regulatory developments relevant to SIPP and pension products • Day-to-day line management of a broader CS team with a Pensions specialism • Creating an environment where people are motivated, supported, and clear on what good looks like • Representing Customer Support in the Pensions work stream • Supporting the team with complex pension enquiries and acting as the escalation point when it matters • Using data to understand performance, spot trends, and drive continuous improvement • Ensuring full compliance with FCA regulatory requirements across every customer interaction

Role Description ISTA Personnel Solutions South Africa is seeking a highly professional Inbound Customer Service Agent with exceptional English communication skills, who demonstrates dedication and a strong work ethic. The ideal candidate will be a fast learner with excellent problem-solving abilities and a sharp analytical mindset, particularly when interpreting insurance details and making well-informed decisions. Flexibility to adapt to a dynamic work environment, composure under pressure, and the ability to approach customer concerns with empathy and patience are essential for success in this role. PLEASE NOTE: - Working Hours: This role requires you to work 5-day rotating shifts - USA hours (EST) Monday - Sunday (includes night shifts) - Public Holidays: This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA) - Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Connections via Rain, LTE, 5G, or similar are not acceptable. Applicants without a fixed fibre line will not be considered. - Power Backup: A reliable backup solution is required to manage load shedding and outages (UPS, inverter, solar, etc.). Applicants without a reliable backup solution will not be considered. - Work Environment: Fully remote Qualifications - Sophisticated with exceptional English communication skills. - Strong work ethic. - A fast learner with strong problem-solving skills. - Critical thinker, particularly when interpreting insurance details and making informed decisions. - Ability to remain calm under pressure. - Ability to display empathy and patience in addressing customer concerns. - Familiar with US Healthcare Insurance (Medicare, Medicaid) will be an added benefit. Requirements - Exceptional English communication skills. - Strong work ethic. - Fast learner with strong problem-solving skills. - Critical thinking abilities. - Ability to remain calm under pressure. - Empathy and patience in customer interactions. - Familiarity with US Healthcare Insurance is a plus. If you are not contacted within 14 working days, please consider your application unsuccessful.

Title: Dispatch Customer Service Representative Location: United States Job Description: LOCATION Remote Work-at-Home JOB TYPE Full-Time & Part-Time PAY TYPES Hourly + Bonus APPLICATION DETAILS No Resume Required, Entry-Level POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We're hiring Dispatch Customer Service Representatives to join our growing team! In this role, you'll provide inbound customer support, help desk assistance, technical troubleshooting, and back-office processing. You'll also make outbound calls to coordinate with vendors and partners, ensuring smooth service delivery. This is an entry-level position with paid training. No prior call center experience is required just bring your reliability, communication skills, and eagerness to learn. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. - ------------- POSITION RESPONSIBILITIES Key Responsibilities: - Answer inbound calls and place outbound calls in a courteous, professional manner - Listen to customers, understand their needs, and provide effective resolutions - Coordinate with vendors and partners to manage dispatch operations - Accurately document customer claims and update internal systems - Follow all policies, scripts, and procedures to ensure compliance and consistency - Use training and knowledge resources to provide accurate, timely support - Handle sensitive information with confidentiality - Escalate complex issues to supervisors or managers as needed - Troubleshoot, problem-solve, and ensure first-call resolution whenever possible - Attend training sessions and stay up to date on program updates and processes - Meet all attendance, reliability, and scheduling requirements CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Required - Must be 18+ years old with a high school diploma or equivalent - Strong English communication skills (oral and written) - Computer proficiency: data entry, Windows PC navigation, and ability to learn new systems - Basic knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) - Typing speed of 20+ WPM with accuracy - Reliable high-speed wired internet (20Mbps+ download required) - Excellent organization, troubleshooting, and conflict resolution skills - Dependable, punctual, and able to work scheduled shifts (including during training) - Customer-first mindset: empathetic, patient, and responsive - Ability to multi-task, self-manage, and stay focused in a fast-paced environment - Strong team player with positive interpersonal skills Preferred (Not Required) - 1+ year of experience in customer service, technical support, inside sales, back-office, chat, or administrative roles - Prior work-from-home experience - State or federal work experience CONDITIONS OF EMPLOYMENT All MCI Locations - Must be authorized to work in the country where the job is based. Subject to the program and location of the position - Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. - Must be willing to submit to drug screening. Job offers are contingent on drug screening results. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: - Paid Time Off: Earn PTO and paid holidays to take the time you need. - Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! - Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. - Retirement Savings: Secure your future with retirement savings programs, where available. - Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges. - Life Insurance: Access life insurance options to safeguard your loved ones. - Supplemental Insurance: Accident and critical illness insurance - Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. - Paid Training: Learn new skills while earning a paycheck. - Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. - Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. DISCLAIMER The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason. Qualifications Entry-Level

Customer Service Representative Location: Charlotte United States Remote ID: 226040 Full Time availability - North Carolina Job Description: Do you love helping people? Thrive in fast-paced environments? Want to work from home in a role where you make someone's day every day? If you're someone who: - Brings positive energy - Solves problems with confidence - Loves great products and even better discounts …then you'll feel right at home here! Your Day to Day (Essential Functions): Customer-Focused Support - Serve as the first point of contact for customer inquiries via phone - Actively listen to customer concerns and provide clear, accurate, and empathetic resolutions. - Handle escalations with professionalism, ensuring a smooth resolution process. Problem-Solving & Ownership - Apply critical thinking to troubleshoot issues and offer appropriate solutions. - Approve adjustments, returns, or other resolutions within established guidelines. - Follow up with customers to ensure complete satisfaction and issue solutions. Service with Integrity - Uphold company values by providing honest, ethical, and transparent support. - Maintain confidentiality of customer data and company policies. - Stay informed about product updates, policies, and procedures to provide accurate information. Collaboration & Continuous Growth - Work closely with team members and leadership to improve service processes. - Participate in ongoing training to enhance skills and stay ahead in customer service excellence. - Provide feedback to improve company policies and customer experience strategies. What We Offer: Competitive pay starting at $15.00/hr Recognition based incentives and bonuses PTO, Vacation, and Sick Pay benefits Employee discounts and perks (up to 40% off most products and brands) What We're Looking For: 1+ years of customer service experience (retail, call center, or hospitality preferred) Strong communication skills - Ability to de-escalate and resolve issues professionally Problem-solving mindset - You think fast and adapt quickly Integrity and reliability - You do the right thing, even when no one is watching Comfortable working in a fast-paced environment with performance goals Tech-savvy - Ability to navigate multiple systems and multitask efficiently Technology requirements: In order to work from home, our agents must have their own full-size or all-in-one desktop personal computer, or a traditional laptop personal computer that meets the minimum specifications listed in the sections below. Devices not acceptable: Tablet-based/convertible personal computers (i.e. - Microsoft Surface, Surface Book), Chromebooks, Steam Decks and mobile phones (unless needed for two-factor authentication) are not acceptable. Operating Systems: Windows 11 Home, Windows 11 Pro, or Windows 11 Pro for Workstations Mac IOS 13 or newer What if I have an Education or Enterprise edition of Windows? Education and Enterprise editions are not licensed for individual use (these licenses would be owned by a larger organization). What if I am using a Windows Insider version of Windows? Versions of Windows provided via the Windows Insider program are not considered stable versions of Windows, and are therefore not suitable for production use. Support will only be provided on stable, main release versions of Windows. What if I am using an older version of Windows? We do not support Windows 95, 98, ME, 2000, XP, Vista, Windows 7, Windows 8 or Windows 8.1. What kind of software do I need? A PC that is fully updated with all current windows AND all optional updates, as these are device specific for your system and can affect Audio and other performance if not updated. What antivirus protection do I need? You must have an anti-virus program running on your computer. Microsoft Defender is sufficient and already installed on most Windows based computers. Web Browser: Our systems work best using Google Chrome. Other browsers may not work. If this is the case, we will ask you to install Chrome. Random Access Memory (RAM): 6 GB RAM or higher, but we recommend 8GM or higher to support the work environment Internal Storage: You must have enough free space available to both install needed systems and run these systems effectively. Display/Monitor: Minimum Optimal Screen Resolution: 1920 x 1080 Devices and peripherals needed: External mouse* (wired preferred) Keyboard (wired preferred) Webcam (will be utilized for Training and meetings USB headset* (wired required - wireless/Bluetooth headsets NOT acceptable) We highly recommend you have the following headsets for best results during your employment. Jabra Evolve 20 UC Logitech H390 Other recommendations will be included in the system requirements documentation provided later in the process Headset models NOT supported MPOW Cyber Acoustics NUBOW