Wolt is a tech company making it easy to discover and get the best restaurants and shops delivered home & to the office
Merchant KYB Support Associate
Location
Poland
Posted
7 days ago
Salary
0
Seniority
Mid Level
Job Description
Merchant KYB Support Associate
Wolt
• Contact merchants by email, phone, or other approved communication channels • Explain that their KYB process needs to be completed as part of Wolt’s compliance requirements • Clearly guide merchants on which documents they need to upload • Help merchants understand how and where to submit the required information • Follow up with merchants who have not yet completed the process • Check whether uploaded documents are complete and meet basic internal requirements • Flag missing, unclear, or incorrect information to the relevant teams • Use internal tools to track progress and keep merchant information updated
Job Requirements
- Fluency in English and Polish
- Strong communication skills and confidence in contacting merchants
- Ability to explain processes clearly and patiently
- Good attention to detail
- Comfortable working with documents and structured information
- Able to follow clear guidelines and internal processes
- Organized and able to manage multiple follow ups at the same time
- Professional approach when handling sensitive merchant information
Benefits
- A part time role with 20 working hours per week
- The opportunity to support an important compliance project across Wolt markets
- Hands on experience in merchant operations and compliance processes
- A collaborative team environment with support from Merchant Services and Compliance Operations teams
- A chance to build strong operational, communication, and process management skills
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