Title: Patient Svcs Representative - East Neurosurgery Location: Monroeville, PA, United States Job ID: 8069057844 Status: Full-Time Regular/Temporary: Regular Shift: Day Job Work Arrangement: Hybrid Facility: University of Pittsburgh Physicians Department: 65162 POP11 East Location: 600 Oxford Drive, Monroeville, PA Union Position: No Salary Range: $ 18.79-28.03 USD Job Description: UPMC University of Pittsburgh Physicians is hiring a Full-Time Patient Services Representative to help support East Neurosurgery. Hours: Monday through Friday, daylight Location: Monroeville. WFH on an as-needed basis after successful completion of orientation. Department Details: This is a busy neurosurgery practice that provides excellent care in the community! Purpose: A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient’s demographics and insurance coverage information, and promoting an overall culture of service excellence. Patient Services Representative display strong customer service skills that ensure that patients and family members have the desired UPMC Experience at UPMC physician practices, hospitals, and outpatient surgery departments. Responsibilities: - Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care. - Assist with administrative duties in the office including but not limited to scanning of medical records and faxing - Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference - Schedule or connect patient to resources to schedule for ancillary services at checkout - Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience. - Assist patients in education of financial responsibility and connect them to advocacy resources as needed - Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations - Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries - Promote MyUPMC patient portal and assist patients in registration when applicable - Collect copayments and any other applicable patient payments at the point of service - Provide a warm greeting for all patients - Register patients in Biometrics (fingerprint recognition) program and explain benefits - Confirm and/or update patient registration information at checkout - Appropriately distribute / triage phone calls to other areas and / or clinical providers - Schedule follow-up appointments within the practice at checkout Qualifications: - Completion of high school graduate or equivalent is required. - Experience with personal computer based applications, other various office equipment and proficient typing skills are preferred. - Two years of experience in a medical / billing / fiscal or customer service function is preferred. - Knowledge of medical terminology is preferred. - Prior experience with Medipac, Epic, or other health records systems is preferred. Licensure, Certifications, and Clearances: UPMC is an Equal Opportunity Employer/Disability/Veteran

Role Description As a Retirement Benefits Call Center Representative, you will support participants by answering inbound calls related to pension and retirement benefits. You will assist callers with questions regarding: - Defined benefit pension plans - Payments - Account information - Required documentation - Next steps This role requires strong communication skills, attention to detail, and the ability to navigate multiple systems while delivering professional and empathetic customer service in a fast-paced call center environment. Qualifications - Previous customer service and call center experience - Pension or retirement benefits experience preferred - Strong communication and active listening skills - Ability to navigate multiple computer systems and tools efficiently - Strong attention to detail and ability to work in a fast-paced environment - Ability to explain pension and retirement benefit information clearly and professionally - Problem-solving skills with the ability to handle sensitive or complex inquiries - Ability to multitask while maintaining accuracy and quality - High school diploma or GED preferred - Ability to pass required background screening and drug test Requirements - Answer inbound calls regarding pension and retirement benefit inquiries - Assist participants with questions related to pension plans, payments, forms, and account information - Research and resolve participant concerns professionally and efficiently - Review and explain required documentation and next steps to callers - Meet productivity, quality, and attendance expectations - Collaborate with team members and leadership to ensure timely issue resolution Benefits - WEEKENDS OFF - Paid training - Health benefits for you and your family, including medical, dental, and vision, starting on day 1 - Paid Time Off (PTO) - Opportunities for growth and advancement - Team-oriented work environment

Role Description notifyMD is hiring part-time remote Call Center Representatives residing in Puerto Rico to handle a high volume of incoming calls by providing professional and comprehensive support to a diverse range of companies that include medical offices, apartment complexes, professional services, and more! This role is ideal for those who thrive under pressure as the day to day involves skillfully managing a high-volume of incoming calls. You'll be tasked with providing an exceptional experience for callers while maintaining service quality and meeting performance expectations. We operate 24/7/365, so this position requires availability to work holidays and one weekend day (Saturday or Sunday). Qualifications - 35+ WPM typing speed - Strong computer literacy - Solid written communication - Calm, professional demeanor with upset callers Requirements - Hardware: Windows 10 or 11 PC or Laptop (No Apple Products, tablets, or Chromebooks), with 1GB of storage and a screen resolution of 1600 X 900 - A wired USB headset with a microphone - Internet: High-speed broadband with a direct Ethernet connection (No Wi-Fi or satellite) - Workspace: A quiet, distraction-free environment - Reside in Puerto Rico Benefits - Various Part-Time shifts ranging between 20-29 hours - Training is 1-2 weeks and paid before moving to your permanent schedule Company Description notifyMD is an Equal Opportunity Employer.

Role Description notifyMD is seeking Part-Time Remote Call Center Agents to serve as the friendly, professional voice our clients depend on. This role is ideal for individuals who thrive in fast-paced environments and can skillfully manage a high volume of incoming calls. You will be responsible for delivering an exceptional experience for callers while maintaining high service quality and meeting performance metrics. Because we support our clients 24/7/365, this role requires availability to work holidays and one weekend day per week. Please note: This position is strictly open to candidates who currently reside in Puerto Rico. Qualifications - A warm, empathetic demeanor and the ability to remain composed with callers. - Strong written communication skills and a high attention to detail. - A consistent dedication to reliable attendance and strict scheduled adherence. - A typing speed of 35WPM and proficient computer skills. Requirements - PC or Laptop (No Apple products, tablets, or Chromebooks) with Windows 10 or higher and at least 1GB of available storage. - Screen resolution of 1600 X 900. - A wired USB headset with a built-in microphone. - High-speed internet that can pass our speed test (No satellite). - The ability to have a direct, wired Ethernet connection (Wi-Fi is not permitted). Benefits - Hours: Various Part-Time Shifts, up to 19.5 hours/week. - Shifts are Monday-Friday, with one mandatory weekend shift (Saturday or Sunday). - Training: Paid training lasts approximately 1-2 weeks. Once completed, you will transition to your permanent set schedule. Company Description notifyMD is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.