Stratford Solutions

Role Description We are looking for Spanish Call Center Representatives who can compassionately deliver exceptional customer service. In this role, you will provide high-quality, accurate, and professional responses to customer inquiries while adhering to regulatory and compliance guidelines. Success in this position means delivering service with integrity, building customer rapport, and creating a positive experience for every caller. - Handle a high volume of inbound calls (approximately 45–75 calls per day) - Assist callers by addressing inquiries, resolving issues, and providing appropriate solutions - Read from and utilize knowledge base articles to ensure accurate and consistent information - Create and manage service requests based on customer needs - Identify and appropriately escalate complex or sensitive calls - Maintain detailed and accurate documentation of customer interactions - Deliver excellent customer service while remaining professional, patient, and empathetic - Adhere to company policies, procedures, and compliance standards at all times Qualifications - Advanced customer service skills with a strong desire to help others - Strong phone etiquette and interpersonal communication skills - Proficiency in Microsoft Office and general computer skills - Experience with keyword searching (Boolean search skills a plus) - Excellent verbal and written communication skills - Strong listening and comprehension abilities - Ability to remain composed, objective, and professional in all situations - Positive, patient, and confident demeanor Requirements - High School Diploma or GED (preferred) - 2–3 years of customer service experience (preferred) - Phone-based customer service experience (strongly preferred) - Bilingual skills are a plus but not required Training Schedule - Monday through Friday, 9:00 AM – 5:00 PM - Weekend availability required Company Culture - Detail-oriented — focused on quality and precision - Outcome-oriented — driven by performance and results - People-oriented — supportive and fairness-focused - Team-oriented — collaborative and cooperative