• Develop and execute local community engagement plans aligned with CRA and Community Benefits Plan (CBP) goals. • Identify critical community needs and mitigate reputational risk. • Build partnerships to support CRA-eligible lending, investment, and financial education. • Serve as KeyBank’s external-facing advocate and liaison in the community. • Monitor CRA performance and collaborate with business lines to improve outcomes. • Participate in the Community Investment Committee and market planning initiatives. • Align efforts with CRA Data Analytics, ESG, and Sustainability teams. • Coordinate with the KeyBank Foundation to align philanthropic investments with CRA goals. • Partner with LOB leaders to inform market strategies and address reputational risks. • Support marketing and communications efforts to promote community impact. • Identify business referral opportunities and educate community leaders about KeyBank. • Participate in branch strategy and advocate for CRA knowledge sharing. • Lead or support local initiatives, DEI efforts, sponsorships, and employee volunteerism.

Role Description Looking for a flexible remote opportunity? Whether you're a stay-at-home parent, looking for a side hustle, wanting to earn extra income, or simply searching for a better work-life balance, this opportunity was designed with flexibility in mind. - No commuting. - No office politics. - Set your own schedule while building an income helping clients book unforgettable experiences. - Previous industry experience is not required. - Comprehensive training and ongoing mentorship are provided. What You'll Do - Help clients book vacations, cruises, resorts, hotels, and more. - Research options and recommend experiences that fit each client's needs. - Provide exceptional customer service before, during, and after booking. - Learn supplier promotions and exclusive offers. - Build your own client base at your own pace. - Work independently with support from an experienced team. Qualifications - Positive attitude. - Strong communication skills. - Comfortable using a computer and smartphone. - Self-motivated. - Organized and dependable. - Passionate about helping others. Benefits - Work from home. - Set your own schedule. - Part-time or full-time flexibility. - Performance-based income. - Professional training provided. - Personal mentorship. - Industry certifications. - Exclusive discounts and travel perks. - No experience necessary. Company Description - This opportunity is great for: - Stay-at-home moms and dads. - People looking for a side hustle. - Retirees. - Teachers. - Military spouses. - Remote job seekers. - Anyone wanting flexible income. If you're looking for a remote opportunity where you can create your own schedule while helping others plan memorable experiences, we'd love to hear from you.

Role Description The Junior Client Relations Specialist (Jr. CRS I) is a workflow-driven client support position responsible for guiding Veterans after the agreement has been sent through onboarding, documentation, Medical Expert transition, and ongoing workflow support. Unlike the Client Relations Specialist (CRS), this position is not responsible for initial screening or determining service eligibility. Instead, the Jr. CRS serves as the Veteran's primary support contact throughout the remainder of their journey, ensuring communication remains timely, documentation is accurate, and cases continue progressing without unnecessary delays. This is a remote position requiring strong written communication, organization, follow-through, and the ability to work independently within structured workflows. What You'll Do - Veteran Support & Communication - Serve as the primary support contact after the agreement has been sent - Respond professionally to chat, text messages, email, and assigned communications - Guide Veterans through onboarding and next steps - Answer process-related questions within company scope - Provide timely status updates using approved communication standards - Escalate questions outside of scope appropriately - Workflow Management - Monitor pending agreements and completed signups - Follow up on outstanding questionnaires, medical records, and required documentation - Help prevent workflow delays through consistent follow-up - Monitor aging files and complete assigned follow-up tasks - Schedule future follow-ups as needed - Maintain workflow progression from onboarding through Medical Expert transition - Medical Expert Support - Support communication during Medical Expert assignment - Assist Veterans with upload questions - Request additional documentation when directed - Reconnect Veterans with assigned Medical Experts when appropriate - Escalate communication barriers promptly - Documentation & CRM - Maintain detailed CRM documentation after every meaningful interaction - Update case statuses accurately - Schedule follow-up reminders - Maintain organized records and workflow notes - Ensure team members can easily understand case progression - Team Collaboration - Participate in department meetings - Communicate proactively with CRS team members - Escalate concerns promptly - Support team workflow goals - Contribute to a positive client experience Qualifications - High School Diploma or GED required - Minimum 1 year of customer service, administrative support, client support, healthcare administration, or related experience - Excellent written communication and grammar - Strong organizational skills - Attention to detail - Ability to multitask - Dependable attendance - Comfortable learning new technology - Ability to work independently - Professional communication skills - Reliable internet connection and dedicated home workspace Preferred Qualifications - Experience supporting Veterans or military families - Experience with CRM software (Zoho preferred) - Healthcare administration experience - Experience coordinating documentation or workflows - Experience with chat, email, and text-based customer support - Experience in remote work environments Benefits - 401(k) - Eligible after 90 days and confirmation of permanent employment; Employer match up to 4% - Paid Time Off - 15 days (120 hours) annually; Accrued each pay period; Begins accruing on Day One; PTO may be used after accrued; Combined vacation, sick, and personal leave bank; No annual carryover - Paid Federal Holidays - Available to eligible full-time employees working a regular five-day schedule Career Growth - Jr. CRS I - Learns Veteran communication, workflow progression, CRM documentation, and onboarding support. - Jr. CRS II - Independently manages workflow support, Veteran coordination, and increased case ownership. - Jr. CRS III - Provides advanced workflow support, mentors newer team members, demonstrates leadership readiness, and prepares for advancement into CRS responsibilities.

Role Description The Client Relations Specialist (CRS I) is responsible for managing inbound calls, conducting Veteran screenings, documenting information accurately, and moving cases efficiently through the client journey. This position requires someone who enjoys structured workflows, communicates professionally, and thrives in an environment where accountability, organization, and follow-through are essential. Although this is a remote position, it is a highly collaborative role involving: - Regular department meetings - Team communication - Active case management - Measurable daily production goals We are looking for professionals—not simply individuals seeking a work-from-home position. Qualifications - Minimum 1 year of experience in customer service, client relations, intake coordination, case management, or call center environments - Strong verbal communication skills - Professional written communication - High attention to detail - Strong organizational skills - Comfortable working within structured processes - Ability to multitask while maintaining accuracy - Dependable attendance and punctuality - Comfortable learning multiple software systems - Ability to maintain confidentiality and professionalism Requirements - Answer inbound calls professionally and empathetically - Conduct detailed Veteran screenings using established workflows - Create and maintain accurate CRM records - Educate Veterans on Prestige's services and expectations - Send required screening documentation and agreements - Utilize approved communication templates while personalizing the client experience - Follow up on outstanding questionnaires, medical records, signatures, and documentation - Maintain organized case ownership from intake through Medical Expert assignment - Perform timely outbound follow-up calls, emails, and text communication - Keep CRM documentation accurate and current after every interaction - Ensure cases continue moving without unnecessary delays - Coordinate communication between Veterans and Medical Experts - Assist with Medical Expert scheduling and workflow progression - Support Second Opinion workflows as assigned - Escalate complex issues appropriately - Maintain professionalism while handling sensitive conversations - Meet daily productivity expectations - Maintain documentation quality standards - Participate in department meetings and workflow discussions - Identify workflow improvements and communicate operational concerns - Demonstrate ownership over assigned responsibilities without constant supervision Benefits - 401(k) - Eligible after 90 days and confirmation of permanent employment; Employer match up to 4% - Paid Time Off - 15 days (120 hours) annually; Accrued each pay period; Begins accruing on Day One; PTO may be used after accrued; Combined vacation, sick, and personal leave bank; No annual carryover - Paid Federal Holidays - Eligible full-time employees working a regular schedule receive paid federal holidays