The Technology Solutions Operations Lead is responsible for managing and optimizing day-to-day operations for Solution initiatives, programs, or product lines. The ideal candidate combines strategic thinking with hands-on execution and strong cross-functional coordination. Manage and optimize day-to-day operations for Solution initiatives, programs, or product lines Combine strategic thinking with hands-on execution Coordinate across multiple functions

The Client Specialist – Business Operations plays a key role in keeping our client CEOs organized, efficient, and moving forward. You will partner closely with CEOs to streamline operations, support business development, and ensure a smooth contracting and onboarding experience for their clients. Daily check-ins with the CEO to identify priorities and move projects forward Maintain CRM pipelines and advance sales opportunities Coordinate meetings and follow up with prospects and clients Run short-term projects and act as the gatekeeper of the CEO's time and focus Handle contracting workflows, prepare agreements in HubSpot, and track paperwork through completion Interface with client teams and occasionally onboard into client systems Value proactive initiative, professionalism, curiosity, and a solutions-focused mindset Enjoy creating order out of chaos and contributing ideas that help clients’ businesses grow This is a part-time, remote role that may include occasional weekend work to support board or advisory meetings.

An equal opportunity employer fostering a workforce that embraces and reflects the rich diversity of Los Angeles County Human Capital Management Systems Analyst $98,688 to $122,256 Annually Insurance: Your choice of several medical, dental, vision, and life insurance plans To learn more, visit: https://www.lacoe.edu Online applications must be submitted by: 3/13/2026 5:00 P.M. (Pacific) Retirement: PERS Defined Benefit Plan Paid Time Off: 24 vacation, 15 holidays, and 12 illness days. Under general direction, develops functional specifications and coordinates the implementation and testing of modifications and enhancements of human capital management business systems in the areas of human resources, payroll, and/or retirement reporting; performs a variety of analytical and technical duties in support of fiscal and reporting compliance for Los Angeles County Office of Education (LACOE) and/or its client agencies. The Well Qualified Candidate Will Possess the Following Knowledge: Terminology, methods, practices, and techniques of design, administration, research, testing, and assessment of human resources, payroll, and retirement reporting business systems Applicable federal, state, and local laws related to human resources, payroll, and retirement Human resources, payroll, and retirement reporting policies and procedures Financial recordkeeping and spreadsheet and database management Public agency accounting principles and practices Principles and practices of project management Basic arithmetic Appropriate methods of training, group facilitation, and instructional techniques Microsoft Office Word, Excel, PowerPoint, and other Microsoft Office applications Competencies: Analyzing & Interpreting Data - Drawing meaning and conclusions from quantitative and/or qualitative data Critical Thinking - Analytically and logically evaluating information, propositions, and claims Decision Making – Choosing optimal courses of action in a timely manner Legal & Regulatory Navigation - Understanding, interpreting, and ensuring compliance with laws and regulations Professional & Technical Expertise - Applying technical subject matter to the job Using Technology - Working with electronic hardware and software applications Action & Results Focus - Initiating tasks and focusing on accomplishment Informing - Proactively obtaining and sharing information Presentation Skill - Formally delivering information to groups Customer Focus - Attending to the needs and expectation of customers Relationship Building - Establishing rapport and maintaining mutually productive relationships Teamwork - Collaborating with others to achieve shared goals Business Process Analysis - Defining, assessing, and improving operational processes and workflow Leveraging Technology - Applying technology for improvements in organizational efficiency and effectiveness Project Management – Planning and tracking projects to ensure they are on-time, on-budget, and achieve their objectives Cultural Proficiency – Modeling communications and interactions that respect and include all individuals and their languages, abilities, religions, and cultures Required Education and Experience A bachelor's degree from an institution of higher learning recognized by the Council for Higher Education Accreditation AND three years of experience providing customer support and conducting system testing within human resources, payroll, or retirement reporting automated business systems. OR An associate's degree or equivalent college units (60 semester or 90 quarter units) from an institution of higher learning recognized by the Council of Higher Education Accreditation AND five years of experience providing customer support and conducting system testing within human resources, payroll, or retirement reporting automated business systems. OR A current professional certification in one of the following: Certified Payroll Professional (CPP), Professional in Human Resources (PHR) Certification, Human Resource Information Professional (HRIP) Certification, Society for Human Resource Management Certified Professional (SHRM–CP) or equivalent AND seven years of experience providing customer support and conducting system testing within human resources, payroll, or retirement reporting automated business systems. OR An associate's degree or equivalent college units (60 semester or 90 quarter units), from an institution of higher learning recognized by the Council of Higher Education Accreditation AND current professional certification in one of the following: Certified Payroll Professional (CPP), Professional in Human Resources (PHR) Certification, Human Resource Information Professional (HRIP) Certification, Society for Human Resource Management Certified Professional (SHRM–CP) or equivalent AND three years of experience providing customer support and conducting system testing within human resources, payroll, or retirement reporting automated business systems. Additional Requirements: Foreign degrees and credit units require translation and equivalency established by an agency recognized by the Commission on Teacher Credentialing. A valid California driver’s license and the availability of private transportation or the ability to provide transportation between job sites is required. Hybrid remote schedules may be available. To ensure the health and safety of its staff, LACOE may require employees to provide evidence of full vaccination against COVID-19. Selection Process Candidates who meet the minimum requirements above will be invited to participate in an examination that may consist of a Performance Exam and Structured Interview. Contact For information about the examination process you may send an e-mail to Lizbeth Valenzuela at valenzuela_lizbeth@lacoe.edu For general inquiries please call 562.803.8360 (Mon- Fri 8:00 am - 5:00 pm) For complete application information, please go to https://www.lacoe.edu/pc LACOE Personnel Commission, 9300 Imperial Hwy, EC-Annex, Downey, CA 90242 Additional Information Minimum qualifications must be met by the close of filing date. For more information, please go to https://lacoe.edu/jobs/hr/classified . For additional information on our testing procedures, please visit Applicant Resources on our website. Selection and promotion are based on a competitive examination process. Candidates who pass all exam parts are ranked according to overall exam score and placed on an eligibility (hiring) list. Vacant positions are filled from the top three ranks. Eligibility lasts for 12 months; however, additional recruitment may occur under a separate bulletin with additional candidates being merged onto the eligibility list. Some positions that involve public contact may require bilingual proficiency for which selective certification may apply (Education Code 45277.5). In addition, the eligibility list resulting from this examination may be used to fill vacancies in related job classifications for which no eligibility list exists (Education Code 45272). Veterans' Credit may be awarded for entry jobs. Reasonable accommodations in completing an application, testing, and employment are available to individuals with disabilities. If you would like to request an accommodation, please call 562.803.8360 as early as possible. This examination is authorized as Dual, open to the public and promotional for LACOE employees. Recruitment ID: 26-LAC875 This announcement does not constitute an implied contract. Any part of this announcement is subject to change. Terminology, methods, practices, and techniques of design, administration, research, testing, and assessment of human resources, payroll, and retirement reporting business systems Applicable federal, state, and local laws related to human resources, payroll, and retirement Human resources, payroll, and retirement reporting policies and procedures Financial recordkeeping and spreadsheet and database management Public agency accounting principles and practices Principles and practices of project management Basic arithmetic Appropriate methods of training, group facilitation, and instructional techniques Microsoft Office Word, Excel, PowerPoint, and other Microsoft Office applications Analyzing & Interpreting Data - Drawing meaning and conclusions from quantitative and/or qualitative data Critical Thinking - Analytically and logically evaluating information, propositions, and claims Decision Making – Choosing optimal courses of action in a timely manner Legal & Regulatory Navigation - Understanding, interpreting, and ensuring compliance with laws and regulations Professional & Technical Expertise - Applying technical subject matter to the job Using Technology - Working with electronic hardware and software applications Action & Results Focus - Initiating tasks and focusing on accomplishment Informing - Proactively obtaining and sharing information Presentation Skill - Formally delivering information to groups Customer Focus - Attending to the needs and expectation of customers Relationship Building - Establishing rapport and maintaining mutually productive relationships Teamwork - Collaborating with others to achieve shared goals Business Process Analysis - Defining, assessing, and improving operational processes and workflow Leveraging Technology - Applying technology for improvements in organizational efficiency and effectiveness Project Management – Planning and tracking projects to ensure they are on-time, on-budget, and achieve their objectives Cultural Proficiency – Modeling communications and interactions that respect and include all individuals and their languages, abilities, religions, and cultures

Lead cyber resilience assessments of clients including requesting and analyzing evidence of recovery program maturity, recovery technology configurations, cloud environment implementations, backup processes, network segmentation, and access controls. Write consistent, detailedobservations and practical recommendations based on risk to the programs. Draft detailed architecture designs including key recovery technology (Rubrik, Cohesity, Commvault) configurations Proactively advise clients on Isolated Recovery Environment design principles including but not limited to network segmentation, least privilege access, and time synchronization. Perform highly technical business impact analysis including infrastructure dependency mapping for development of bill of materials Lead and participate in tabletop exercises and development of Cyber Recovery Plans, Procedures, Runbooks, and Playbooks. Facilitate strategy, roadmap, design, and planning workshops for small to medium-sized engagements, anchoring discussions in architectural principles, security patterns, and measurable outcomes. Ensure customer expectations are appropriately set and managed. Drive and manage objectives, requirements gathering, project tasks and milestones, project status, dependencies, and timelines to ensure successful, on-time delivery aligned to business objectives. Lead or contribute to solution architecture and design discussions, including the development of secure, segregated, and resilient technology architectures that support clients' business continuity, cyber resilience, and recovery objectives. Consult on solution designs that employ strong security controls, constrained trust boundaries, restricted access models, and operational separation from primary production environments. Create and finalize project deliverables, to include peer review for collateral developed by others on a delivery team. Present deliverables to client executive management. Apply knowledge of AHEAD’s project lifecycle management activities to effectively support delivery engagements throughout the duration of a project. Support business development pursuits through client discovery meetings. Represent service offerings during the sales cycle, including project scoping, proposal development, and presenting proposals to clients. Provide consultative input during sales cycles related to secure architecture, recovery strategies, and solution feasibility. Apply knowledge of AHEAD’s sales management lifecycle to effectively support sales opportunities throughout the duration of a proposal. Assist Principal Consultants and Security Sales Specialists with engagement scoping and the creation of proposal collateral. Maintain subject matter expertise in a minimum of four security domains or three security solutions. Participate in the development, enhancement, and standardization of in-practice service offerings, primarily services related to cyber resilience, secure recovery, and architecture design. Enable more than one service capability. Maintain a broad knowledge and understanding of current and future state IT trends, technologies, and standards. Lend support and mentorship to junior consultants and peers. In addition to leading multiple projects, Managers will have direct reports and be responsible for annual reviews, ongoing mentoring, and guidance. Undergraduate technical degree in Engineering, Computer Science, IT Management, or Cybersecurity preferred, but not required Minimum of 10 years professional, relevant experience, with at least 2 years in people / project management 3 professional and/or technical certifications, including industry-recognized certifications which align to AHEAD’s Security service portfolio Demonstrated experience consulting on secure architecture and/or solution design within complex enterprise environments Excellent verbal and written communication skills (must be highly proficient in Microsoft Office Suite) Comfortable addressing groups of people in virtual or in-person settings Ability to solve complex, abstract problems Excellent interpersonal skills, good listener, ability to connect with different personalities