Role Description A bootstrapped B2B SaaS company serving the seasonal pool service industry is looking for a Sales & Customer Success Representative to own its entire front-line customer and warm-sales operation and take day-to-day communication off the founder's plate. The company is founder-led and lean, with a low-touch, task-focused culture built around autonomy rather than daily oversight. Its platform serves small business owners in the field-service space, and the business runs on a strong seasonal rhythm — peak activity in spring and summer, and a software sales cycle that heats up in the off-season. - Handles inbound support calls and tickets. - Runs 15–30 minute discovery and quoting calls with warm leads. - Manages a HubSpot pipeline of follow-ups and trade-show leads. - Spends initial 1–2 months embedded in the founder's service business to learn workflows firsthand. - Success means customers feel heard and confident, leads are worked proactively without prompting, and the founder is freed from front-line work. Qualifications - 2–5 years in a hybrid customer success and inside sales role, with ownership of both inbound support and phone-based sales. - Track record of closing deals by phone through 15–30 minute discovery and quoting calls with warm inbound leads. - Hands-on HubSpot experience — pipeline management, sequencing, task management, and deal-stage tracking. - Measurable sales results (quota attainment, lead-to-quote, or quote-to-close conversion) in a prior B2B or B2C role. - Experience supporting or selling to SMB service businesses (pool service, HVAC, plumbing, landscaping, or field/home services). - Remote experience independently managing a queue of 20–100+ customers or leads with minimal supervision. - C1+ English (CEFR) for live phone communication with US-based customers. Requirements - Experience with seasonal or field-service businesses and managing demand fluctuations across peak and off-season cycles. - Prior work in an early-stage or founder-led company (under 150 employees) wearing multiple functional hats. - Familiarity with field service management software (Jobber, Housecall Pro, ServiceTitan, or comparable vertical SaaS). - Experience using AI-assisted support tools (Claude, ChatGPT) for knowledge-base search and ticket resolution. - Trade show or event lead follow-up experience. Benefits - Competitive Salary: Based on experience and skills. - Remote Work: Fully remote—work from anywhere. - Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting. - Generous PTO: In accordance with company policy. - Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees. - Direct Mentorship: Guidance from international industry experts. - Learning & Development: Ongoing access to resources for professional growth. - Global Networking: Connect with professionals worldwide. Company Description Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They're looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we've hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US. Hear why we exist, what we believe in, and who we're building for: Watch here: https://www.loom.com/share/863b8e426e6d48309aa8f4ea4c1c94cd

Role Description As a Customer Impact Manager, you will help child welfare organizations successfully implement and maximize the value of Augintel's AI-powered platform. Acting as a trusted advisor to both executive leaders and frontline staff, you will partner with customers from the sales process through implementation and long-term success, helping them transform practice using data and technology. You will drive utilization, support organizational change, and ensure customers achieve measurable outcomes from their investment in Augintel. This role combines implementation leadership, strategic consulting, and customer success in a mission-driven environment focused on improving outcomes for children and families. Responsibilities - Client Engagement - Lead end-to-end customer implementations, including project planning, stakeholder engagement, product configuration, status tracking, and cross-functional coordination. - Build trusted relationships with executive leaders and frontline staff, aligning solutions with organizational goals and operational needs. - Guide customers through change management and adoption efforts to support successful integration into daily practice, both with front-line staff and with administrators. - Gather and communicate customer feedback to Product Management to inform product enhancements and innovation. - Client Impact - Monitor product utilization, and engagement; identify barriers to success utilization and develop strategies to increase value realization. - Educate current and prospective customers on how Augintel can improve outcomes, increase efficiency, and transform practice. - Retention & Growth - Serve as the primary customer advocate and account lead, acting as the primary liaison with Sales to support customer success, identify growth opportunities, and drive subscription renewals. Qualifications - 3–5 years of child welfare experience and a track record of leading implementations and cross-functional initiatives. - Strong stakeholder management, executive communication, and change management skills. - Experience collaborating across business and technical teams. - Proficient in Microsoft Office Suite (Word, PowerPoint, Excel, and Teams). Experience with HubSpot, Mixpanel, PowerBI, and Tableau a plus. Intangibles - You are ready to roll up your sleeves and become an expert in our product so you can help customers achieve success with it. - You thrive in an iterative, fast-paced startup environment. - You are deeply curious about people—what drives them, what frustrates them, and what they need. You naturally seek to understand the humans behind every challenge, whether they are executive leaders, frontline users, or IT stakeholders. - You go beyond understanding users; you become their advocate, bringing their perspectives into conversations where they might otherwise be missing and ensuring their needs remain central to decision-making. Company Description Augintel: We exist to give child welfare leadership and staff a deeper understanding of the people they care for. By building SaaS software applications that apply cutting-edge artificial intelligence and natural language processing techniques, we help clinicians in social services, behavioral health, and child welfare – government, private, and nonprofit – unlock the value of their unstructured data to improve their understanding, save them time, and help them deliver better outcomes to the people and communities they serve.

Role Description The Managed Services Specialist plays a vital role in delivering accurate, timely, and high-quality Managed Services to EnergyCAP customers. This position is ideal for someone who enjoys analytical work, problem-solving, and working in a structured, SLA-driven environment. You’ll directly influence customer satisfaction, data quality, and the operational value that EnergyCAP provides. In this role, you will ensure clean and complete utility bill data—fueling reporting, audit workflows, bill payment processes, and customer decision-making. The ideal candidate is detail-oriented, collaborative, and confident communicating with both customers and utility vendors. You will become a trusted partner to our customers and a key contributor to one of EnergyCAP’s core revenue-generating teams. What You’ll Do - Resolve audit flags and kickouts quickly and accurately to maintain clean billing data. - Retrieve all missing utility bills from vendors and provide clear, timely status updates to customers. - Run and deliver recurring reports (Missing Bills, Flag Reports, Kickouts, Bill & Batch Spreadsheets) with precise filtering and on-schedule delivery. - Support monthly Bill Pay workflows by ensuring all approved bills are complete and accurate ahead of payment runs. - Participate in customer status meetings, communicating bill activity, data quality issues, and progress updates. - Document processes, updates, and bill statuses thoroughly to ensure transparency and continuity across the team. - Set up new customer onboarding workflows for audits, retrieval, and Bill Pay activities. - Maintain and improve Managed Services documentation within Confluence. - Contribute to process improvement initiatives that streamline audits, kickouts, retrieval, and bill payment workflows. - Support special projects involving customer data cleanup, bulk audit review, or other operational needs. Qualifications - Experience in utility billing, AP/AR, fintech, data processing, or operations that support success in accuracy-driven, structured workflows. - Ability to work within SLA-driven environments while managing recurring deadlines across multiple customers. - Strong customer-facing communication skills that enable clear, professional interactions with customers and vendors. - Familiarity with CRM systems, workflow tools, or ticketing platforms, with the ability to learn new systems quickly. - Understanding of bill processing workflows, including audits, kickouts, and bill import validation. - Ability to interpret utility bills, meters, rates, and billing data with precision and attention to detail. - Effective communication and coordination abilities that support vendor outreach and clear, consistent updates. - Working knowledge of EUM, DataCAP, CSV editing, and data review tools, or the ability to learn them quickly. - High attention to detail and accuracy to ensure strong data quality. - Ability to prioritize work and meet deadlines across multiple customers and recurring cycles. - Analytical and problem-solving skills to investigate and resolve billing or data issues. - Ability to work independently and collaborate across teams, especially with CAPture Services and Customer Success. - Adaptability and resilience in a constantly evolving operational environment. - Associate or Bachelor's degree preferred, or equivalent relevant experience. Benefits - 100% company-paid Health, Dental & Vision coverage for you, plus competitive cost-sharing for your family. - Company-paid Life & LTD Insurance for peace of mind. - Adoption Grants and paid leave to support your growing family. - Wellness program offerings designed to strengthen your physical and mental health and overall well-being. - 401(k) with a 3% company match—helping you plan confidently for the future. - Monthly Connectivity Stipend so you can work seamlessly from anywhere. - Emergenetics Development Program to help you understand and leverage your strengths. - Tuition Assistance to fuel your continued learning and career growth. - Flexible Time Off so you can recharge and enjoy life outside of work. - A remote-first workplace that offers balance and flexibility, with the option to connect in-person at our offices. - Charitable contributions & matched giving to amplify your impact. - Paid community service hours—because giving back matters.

• Interpret requirements defined by the Product Owner and translate them into technical inputs for the engineering team; • Perform data modeling using ER (Entity-Relationship) model; • Apply Function Point Analysis (FPA) to estimate and functionally categorize deliveries; • Produce and maintain reference architecture diagrams, system flow diagrams and technical documentation; • Support the development team with technical detailing, integration rules and technical acceptance criteria; • Actively participate in agile ceremonies (Daily, Planning, Review, Retrospective), collaborating with product and engineering teams; • Ensure technical alignment of solutions with enterprise architecture guidelines and best practices; • Contribute to the monitoring and alignment of the software development lifecycle.