• Lead and manage all customer resolution, complaint and Collection support activities across the Portfolio Services while partnering across organization for resolution. • Ensure compliance with regulatory requirements, internal policies, and customer care standards • Oversee investigation processes, including account review and customer communication • Develop and implement resolution procedures, service level expectations, and escalation protocols • Monitor trends, identify root causes, and drive corrective actions to improve process • Prepare and present reporting on volumes, timelines, trends, and risk exposure • Partner with Operations, Collections, Compliance, and Legal teams on escalations • Drive continuous improvement initiatives to reduce complaint drivers and improve portfolio results • Ensure proper documentation and audit readiness for all cases • Ensure compliance with Fair Credit Reporting Act (FCRA) and Federal Debt Collection Practices Act (FDCPA) requirements. • Provide escalation support for high-risk or sensitive customer issues • Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now, • Completes all required Company training/compliance courses as assigned. • Adheres to Company standards and maintains compliance with all policies and procedures. • Performs other related duties as assigned.

Role Description As the Sales Manager for Latin America at Xirgo, you will be responsible for building and executing the regional commercial strategy, developing new enterprise opportunities, and managing existing strategic accounts across the LATAM territory. Based in Mexico, you will serve as the primary commercial leader for the region, driving revenue growth through direct sales, channel partnerships, and C-suite relationship development. This role demands deep knowledge of the LATAM IoT, telematics, and fleet management landscape, a proven track record of closing complex technology deals in the region, and the ability to operate autonomously while collaborating closely with global teams. Qualifications - 5+ years of experience in enterprise or B2B sales, with at least 3 years in a regional or territory management role covering LATAM. - Proven experience selling IoT, telematics, SaaS, fleet management, or related technology solutions. - Demonstrated track record of meeting or exceeding revenue targets in the Latin American market. - Experience building and managing channel or reseller partnerships in the region is highly desirable. - Bachelor's degree in Business, Engineering, or a related field (MBA or advanced degree is a plus). Requirements - Deep knowledge of the LATAM business environment, customer expectations, procurement processes, and competitive landscape. - Strong consultative selling skills with the ability to map technology solutions to complex business challenges. - Excellent negotiation, contract management, and closing skills for high-value, long-cycle deals. - Proficiency in CRM tools (Salesforce or equivalent) and standard business software (Microsoft Office suite). - Exceptional interpersonal and communication skills; able to build trust at all levels of an organization. - Spanish: Native or bilingual proficiency (required). - English: Fluent — written and spoken (required). Benefits - Engagement type: Independent Contractor. - Remote work from home; must reside in Mexico (required). - Expected travel: 40–50% across the LATAM region. - Reports to: Sales Director, Latam. - No adverse or hazardous working conditions.

FLEX OSR Event Manager, In-Market (NYC) Location: United States Job Description: This is a temporary position. JOB SUMMARY This role prefers the leader to reside in the New York area and will support hotels throughout the New York area based on business demands. This role is not tied to a single home work location (i.e. specific property or office), and the leader may be assigned to support other markets in the US and Canada as operational needs arise, and travel could be required. Members of this team will be deployed to temporary assignments of varying durations (based on specific hotel needs). This job is designed to fill the gaps in the operations of our hotels as identified by leadership. Prepares all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout the pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the event management or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. REQUIREMENTS Candidate must reside in designated market. CORE WORK ACTIVITIES Managing Event Logistics and Operations Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy. Greets customer during the event phase and hands-off to the Event Operations team for the execution of details. Adheres to all standards, policies, and procedures. Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill. Manages group room blocks and meeting space for average to large-sized assigned groups. Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions. Uses his/her judgment to integrate current trends in event management and event design. Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event). Participates in customer site inspections and assists with the sales process as necessary. Performs other duties as assigned to meet business needs. Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planners experience. Ensuring and Providing Exceptional Customer Service Delivers excellent customer service throughout the customer experience and encourages the same from other employees. Empowers employees to provide excellent customer service. Sets a positive example for guest relations. Coordinates and communicates event details both verbally and in writing to the customer and property operations. Makes presence known to customer at all times during this process. Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales. Follows up with customer post-event. Responds to and handles guest problems and complaints. Uses personal judgment and expertise to enhance the customer experience. Stays available to solve problems and/or suggest alternatives to previous arrangements. Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Interacts with guests to obtain feedback on product quality and service levels. Ensures hourly employees understand expectations and parameters for event activities. Leading Event Management Teams Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback. Leads formal pre-event and post-event meetings for average to large-sized assigned groups. Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc). Supporting and Coordinating with the Sales and Marketing Function Assists in the sales process and revenue forecasting for customer groups. Up-sells products and services throughout the event process. Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups. Conducting Human Resources Activities Reviews comment cards and guest satisfaction results with employees. Observes service behaviors of employees and provides feedback to individuals and/or managers. Assists in the development and implementation of corrective action plans. Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution. Works with the property staff and customers to address operational challenges associated with his/her group. * Performs other duties as assigned to meet business needs. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. About Us All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more. Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave. Washington Applicants Only: Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually. Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

• Incorporate and lead Mortenson’s quality system across the operating group: • This will require working in close collaboration across the organization with design, operations, and project teams to lead planning, development, and implementation of the Quality Management Plan • Develop, assess, and report on quality performance metrics and analyze operational and quality data for trends to leverage for further improvement. • Manage Quality Events and corrective actions • Drive a performance-based culture designed to meet and exceed operating group and team goals while creating and fostering a healthy team environment • Support and coach team member learning and development in Quality. • Lead project Quality Assessments and/or train other team members to complete assessments. • General Quality System: Work closely with other Quality leaders and teams to ensure efficient and effective implementation of the Quality System. • Support the development and delivery of training for general Quality processes and technical overview scopes (Electrical, etc.). • Assist adjacent team members and discipline leads that play a critical role in Quality management—design phase and construction phase teams, Safety, Environmental, Lean, Commissioning, etc. • Monitor industry and market trends for best practices and/or risks that may require changes and/or improvements to the Quality Management System to address and/or leverage for future success and growth.