BD - Becton, Dickinson and Company logo
BD - Becton, Dickinson and Company

BD - Becton, Dickinson and Company was founded in 1897 with a vision to improve patient outcomes in healthcare. The global medical technology company has grown

Automation Service Engineer

Location

Kansas

Posted

3 days ago

Salary

$27 - $43 / hour

Seniority

Lead

Bachelor Degree10 yrs expExperience acceptedEnglish

Job Description

Automation Service Engineer

BD - Becton, Dickinson and Company

• Promptly respond to customer needs and perform installations, maintenance, upgrades, and repairs using electronic and computer skills to ensure instruments meet specifications. • Primary laboratory systems include but are not limited to; BD COR, KiestrA, Microbiology, Molecular, and LC/MS. • Revenue Generation, collaborate across service and support teams to drive field service revenue through billable offerings like preventive maintenance and equipment moves. • Lead customer expectations, by communicating work performed and providing follow up plan if needed. • Collaborate with customers to proactively schedule and complete system upgrades as needed. • Report and document all customer complaints in appropriate systems of record for resolution and investigation. • Maintain spare parts inventory, company-issued vehicle, and all assigned equipment (e.g., laptop, tools, test devices) in good condition and per policy. • Demonstrate good judgment in utilization of company credit card, while adhering to expense levels within the established business guidelines. • Travel includes both scheduled and unscheduled visits, with increased overnight stays for wide territories and occasional national travel. • Participate in weekend/holiday on-call rotation (~every 6 weeks), requiring local phone availability and potential national travel for instrument support. • Always maintain a professional appearance. • Must participate in vendor credentialing programs and finish the vendor credentialing requirements to gain and maintain access to customer facilities. Candidate must have a Real ID.

Job Requirements

  • Bachelor’s degree in Engineering, Electronic Technology, Computer Science, Biomedical or other related disciplines OR 10+ years of relevant experience in troubleshooting and/or repair of complex electro-mechanical, electronic, computer, or electrical systems in commercial, industrial, or military settings required.
  • Understanding of electronics, electro-mechanical devices (Mechatronics), PLCs, and pneumatics.
  • Intermediate knowledge of information systems networking architecture design and set up.
  • Intermediate understanding of computer software operating systems and the ability to speak with customer’s information technology personnel and lab leadership to schedule and complete routine software upgrades and maintenance.
  • Must possess a valid driver's license with at least 3 years of driving history, be available to work flexible hours, travel up to 50% of time outside home geographic area, and be on call as needed to meet business demands.
  • Ability to lift up to 30lbs frequently and 70lbs infrequently, handle standing/bending/stooping for up to 10 hours, push/pull materials up to 100lbs, and adhere to all company Personal Protective Equipment standards and guidelines.

Benefits

  • Annual Bonus Potential
  • Discretionary LTI Bonus
  • Reimbursement of vehicle use/mileage
  • Medical coverage
  • Health Savings Accounts
  • Flexible Spending Accounts
  • Dental coverage
  • Vision coverage
  • Hospital Care Insurance
  • Critical Illness Insurance
  • Accidental Injury Insurance
  • Life and AD&D insurance
  • Short-term disability coverage
  • Long-term disability insurance
  • Long-term care with life insurance
  • Other Well-being Resources
  • Anxiety management program
  • Wellness incentives
  • Sleep improvement program
  • Diabetes management program
  • Virtual physical therapy
  • Emotional/mental health support programs
  • Weight management programs
  • Gastrointestinal health program
  • Substance use management program
  • Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit
  • BD 401(k) Plan
  • BD Deferred Compensation and Restoration Plan
  • 529 College Savings Plan
  • Financial counseling
  • Baxter Credit Union (BCU)
  • Daily Pay
  • College financial aid and application guidance
  • Paid time off (PTO), including all required State leaves
  • Educational assistance/tuition reimbursement
  • MetLife Legal Plan
  • Group auto and home insurance
  • Pet insurance
  • Commuter benefits
  • Discounts on products and services
  • Academic Achievement Scholarship
  • Service Recognition Awards
  • Employer matching donation
  • Workplace accommodations
  • Adoption assistance
  • Backup day care and eldercare
  • Support for neurodivergent adults, children, and caregivers
  • Caregiving assistance for elderly and special needs individuals
  • Employee Assistance Program (EAP)
  • Paid Parental Leave
  • Support for fertility, birthing, postpartum, and age-related hormonal changes
  • Bereavement leaves
  • Military leave
  • Personal leave
  • Family and Medical Leave (FML)
  • Jury and Witness Duty Leave

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