Role Description - Desarrollar manuales de usuario, guías de mantenimiento, catálogos de repuestos y documentación de API desde cero o actualizando versiones existentes. - Asegurar que la documentación sea clara, concisa y adaptada al público objetivo. - Organizar la información de manera lógica, utilizando encabezados, listas, diagramas y tablas para facilitar la comprensión. - Aplicar metodologías como DITA (Darwin Information Typing Architecture) para modularizar y reutilizar contenido. - Utilizar sistemas de gestión de contenido (CMS) para publicar y mantener documentos. - Gestionar versiones de documentos técnicos. - Entrevistar a ingenieros, desarrolladores o técnicos para recopilar información precisa sobre productos, procesos o sistemas. - Validar la exactitud técnica de la documentación con los equipos correspondientes. - Coordinar ciclos de revisión con stakeholders para asegurar que la documentación cumpla con los requisitos técnicos y de usuario. - Desarrollar diagramas de flujo, esquemas técnicos o ilustraciones. - Incorporar videos tutoriales, animaciones o imágenes 3D. - Asegurar que términos técnicos sean consistentes y culturalmente apropiados. - Seguir guías como ISO 17100 para garantizar calidad en traducciones técnicas. - Actualizar documentación existente para reflejar cambios en productos, regulaciones o procesos (ej. nuevas versiones de software, cambios en normativas de seguridad). - Documentar y comunicar actualizaciones a los usuarios finales, utilizando notas de versión o boletines técnicos. - Responder consultas de usuarios sobre la documentación (ej. aclarar pasos en un manual de instalación). - Desarrollar guías rápidas, FAQs o material de e-learning para apoyar la formación de usuarios. Qualifications - Metodologías de documentación (Dominio de DITA - Darwin Information Typing Architecture) - Conocimiento de XML, SGML o Markdown - Experiencia en editores especializados (Oxygen XML Editor, MadCap Flare, Adobe FrameMaker) - Experiencia en Ilustración y Diseño Técnico (Microsoft Visio o Lucidchart) - Experiencia en Control de Versiones (Git o SVN, Bitbucket o GitHub) Benefits - Sueldo base competitivo. - Seguro de gastos médicos mayores (incluye dental y visión). - 15 días de aguinaldo. - 25% de prima vacacional. - 12 días de vacaciones desde el primer año. - Seguridad social (IMSS). - Vales de despensa quincenales.

Role Description We are seeking a talented and detail-oriented Technical Writer to join our growing Growth Team. In this role, you will craft compelling, compliant, and technically precise responses to federal solicitations (RFPs, RFIs, RFQs, and Sources Sought). You will collaborate closely with our Proposal Manager, subject matter experts, solution architects, capture managers, and program managers to translate complex technical concepts into clear, persuasive proposal narratives. - Lead and support the writing of technical volumes, management volumes, and past performance narratives for federal proposals. - Translate technical concepts from SMEs and solution architects into clear, compliant, and compelling proposal content. - Ensure proposal responses are fully compliant with solicitation requirements. - Develop and maintain reusable content libraries, boilerplate sections, and templates. - Coordinate with the growth team lead and proposal manager to meet all deadlines on the proposal schedule. - Participate in color team reviews (Pink, Red, Gold) and incorporate feedback into revised drafts. - Assist with graphics briefs and collaborate with the VP of Communications to create visually effective supporting graphics. - Support post-submission activities, including lessons learned and content updates. - Write and edit additional company materials such as white papers, capability statements, and case studies as needed. Qualifications - 3+ years of technical writing experience in a federal government contracting environment. - Demonstrated experience writing and editing technical proposals in response to federal solicitations. - Strong understanding of the federal acquisition lifecycle and FAR/DFAR compliance requirements. - Exceptional written communication, editing, and proofreading skills. - Ability to manage multiple deadlines simultaneously. - Proficiency with Microsoft Word and Google Docs. - Experience working with cross-functional teams, including engineers, PMs, and executives. Requirements - Candidates must be currently based in the United States. Sponsorship is not available for this role. Preferred Qualifications - Experience supporting proposals for federal civilian or DoD agencies (e.g., HHS, CMS, DoD, VA). - Familiarity with digital services and transformation, cloud computing, DevSecOps, agile delivery, software development, and/or cybersecurity subject matter. - Bachelor's degree in English, Communications, Journalism, or a related technical field. Benefits - Premium health care plans (90% employer-paid). - Employee stock plan. - 100% 401k match (up to IRS annual max). - Generous PTO package. - Personal training and development budget.

Role Description The Technical Writer - Junior supports enterprise and federal IT environments by creating and maintaining clear, user-facing documentation and knowledge resources for common issues and system functionality. They operate remotely from Texas and the Washington, DC area, collaborating with support and technical teams to capture troubleshooting steps, procedures, and guidance that improve the end-user support experience. At the junior level, they build foundational technical writing skills while working within established documentation standards and tools. - Create and update knowledge base articles, FAQs, basic user guides, and other user-facing documentation that address common issues and workflows in enterprise systems. - Document troubleshooting steps, standard operating procedures, and ticket resolution paths for recurring technical issues, ensuring content is concise and user-friendly. - Use ticketing systems such as ServiceNow or Jira to track user issues, analyze trends, and identify documentation gaps that can reduce repeat incidents. - Collaborate with support teams and technical staff to gather accurate information, validate procedures, and improve clarity and completeness of documentation. - Apply documentation standards, style guides, and templates under guidance to ensure consistency and compliance across content. - Assist in maintaining documentation and knowledge repositories, including basic version control and content review for accuracy and currency. - Support multi-channel user communication (e.g., email, chat, portal content) by drafting written responses and guides aligned with documented procedures. - Learn and apply basic IT concepts, troubleshooting workflows, and knowledge-centered service practices to improve the effectiveness of support content. Qualifications - Bachelor’s degree or equivalent combination of education and experience in a related field. - 0–3 years of experience in technical writing, end-user support, or documentation roles in IT or technical environments. - Demonstrated ability to resolve user requests at a basic support level, document interactions, and contribute to knowledge base content using tools such as ServiceNow or Jira. - Strong written communication skills, including ability to explain procedures and troubleshooting steps clearly to non-technical users. - Familiarity with common hardware, software, and network issues and standard troubleshooting workflows. - Must meet applicable DoD 8140 requirements and hold an active Secret clearance. - U.S. citizenship required to support federal clearance and contract requirements. Preferred Qualifications - Familiarity with IT service management tools (e.g., ServiceNow) and knowledge-centered service (KCS) practices. - Experience supporting IT or software documentation projects, including ticket-based support environments. - Exposure to structured authoring or XML/DITA, especially for the DC-based role. - Basic understanding of accessibility considerations (e.g., Section 508) for user-facing documentation and online help. Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. Disclaimer The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Role Description The Technical Writer - Journeyman supports enterprise and federal IT programs by developing, editing, and maintaining clear, standardized documentation for complex systems and processes. They translate technical information from engineers and subject matter experts into accessible materials for diverse user groups, ensuring consistency, usability, and compliance with documentation standards. The role operates remotely from Texas and the Washington, DC area, providing disciplined documentation governance and continuous content improvement in a regulated environment. - Write, edit, and maintain technical documentation including user guides, SOPs, system manuals, status reports, project plans, FAQs, training materials, and online help for technical audiences across enterprise programs. - Establish and enforce style guides, templates, and documentation standards to drive consistency and quality across documentation sets and program deliverables. - Collaborate closely with engineers, application owners, and other SMEs to gather technical inputs and ensure accuracy, completeness, and alignment with system functionality. - Manage documentation lifecycle, including version control, repository organization, and content governance to maintain accessible, current, and auditable documentation libraries. - Use documentation and content management tools (e.g., MadCap Flare, Confluence, SharePoint, or similar platforms) to develop, publish, and maintain documentation. - Conduct document reviews and quality assurance activities to validate clarity, grammar, formatting, and compliance with internal standards and applicable policies. - Incorporate user feedback, usability metrics, and training outcomes into documentation updates to improve usability, accessibility, and effectiveness. - Support training initiatives by developing supplemental instructional materials and coordinating documentation with training plans and user support activities. Qualifications - Bachelor’s degree or equivalent combination of education and experience in a related field. - At least 4 years of experience preparing, editing, and managing program documentation for technical groups in IT or engineering environments, with proven ability to standardize and clarify reporting. - Demonstrated proficiency in technical writing, including organizing complex information, applying style guides, and producing audience-appropriate documentation. - Experience working with documentation or content management tools (e.g., MadCap Flare, Confluence, SharePoint) and common office productivity suites. - Active Secret security clearance at time of hire. - U.S. citizenship required to meet federal clearance and contract requirements. Requirements - Experience with structured authoring and XML-based documentation systems and practices. - Familiarity with accessibility standards such as Section 508 and related usability requirements for documentation. - Background supporting documentation in government or regulated environments, including alignment with applicable standards and policies. - Professional technical writing certification (e.g., STC or equivalent) or advanced training in technical communication. Benefits - Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. - The compensation displayed for this role is a general guideline based on these factors and is unique to each role. - Monetary compensation is one component of ASM's overall compensation and benefits package for employees. Company Description It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. - All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. - All decisions on employment are made to abide by the principle of equal employment.