• Ensures patient assistance programs are being effectively utilized and ensures all eligible patients are enrolled in assistance programs. • Supports patient assistance needs for multiple ministry locations, sometimes remotely, and serves as a resource to assist with drug/device recovery, lab out of pocket costs, copay cards and private independent foundation enrollments for the organization. • Completes analysis of patient accounts for enrollment in available medication, device or lab test. • Collaborates with patient financial services for follow-up/meetings with patients to obtain signatures or other required documentation to ensure that patients have completed all necessary steps in the assistance process. • Reviews registration reports for each entity across the system to identify/determine patients that may be eligible for financial assistance. • Conducts monthly audits on enrollments to ensure accurate and complete order submissions; address situations where interventions are needed. • Works with charity programs to obtain payment on behalf of patients, which includes following up on payment status, resolving denials, and expediting requests. • Assists and cross trains other team members and provides coordination of best programs for patients. • Creates and maintains a positive and cohesive work environment with coworkers and management. • Ensures compliance and HIPAA guidelines are maintained for every patient. • Performs other duties as assigned.