Zayo Group logo
Zayo Group

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Solutions Engineer

Sales EngineerSales EngineerFull TimeRemoteMid LevelTeam 1,001-5,000

Location

United States

Posted

3 days ago

Salary

$75.5K - $100K / year

Seniority

Mid Level

Job Description

Solutions Engineer

Zayo Group

Role Description Zayo is seeking a Solutions Engineer to be primarily responsible for providing coaching and development to Account Executives, and providing technical support throughout the sales process. This includes designing and implementing complex data network solutions for Carrier and Enterprise customers. The Solutions Engineer will play a key role in the growth and expansion of product offerings and services at Zayo. The Solutions Engineer will be responsible for: - Assisting in the preparation and delivery of sales presentations. - Acting as a subject matter expert in all product/service offerings. - Driving the sales cycle to closure. - Participating in sales appointments. - Assisting in the preparation of Requests for Proposals. - Providing guidance and counsel throughout the sales process. - Ensuring complete and accurate completion of design documentation and contract paperwork in support of complex agreements. - Ongoing consultation with sales and engineering teams after sales are closed to ensure ongoing satisfaction with Zayo and its products. Qualifications - Bachelor’s degree in computer science, engineering, or related field. - Minimum of five (5) years of experience in technical sales engineering/support role(s) within the telecommunications industry (ideally ISP, CLEC, ILEC, VAR, or MSO). - Experience with SD-WAN is required. - Experience developing and/or delivering technical training programs. - Expert-level technical skills with LAN and WAN technologies are required. - Ability to create technical designs and diagrams of customer solutions. - Strong technical presentation skills (development and delivery). - Excellent project management skills. - Excellent verbal and written communication skills, including explaining technical concepts to laypersons in simple, understandable terms. - Consistent focus on results and goal achievement. - Proficiency in Microsoft Word and Excel. - Strong teamwork skills. - Ability to handle ambiguity and anticipate and quickly react to changes in a fast-paced environment. Requirements - Analyze customer requirements to understand how Zayo products and services can be applied to meet their needs and solve their problems. - Provide customers with solutions that meet their business applications, and ensure protected circuit design, disaster recovery applications, appropriate bandwidth for future growth, etc. - Translate complex technical requirements into information that customers can understand and respond to. - Keep abreast of the competitive landscape and emerging technologies in order to best position Zayo in the marketplace. - Respond to requests for bids and proposals by providing fully documented technical solutions, with diagrams, that clearly outline all technical components of the solution. - On behalf of Account Executives, ensure completion of all appropriate paperwork, processes and systems in support of customer network design and contract completion. - Set appropriate expectations for timeline and project completion. - Provide regular project updates to internal customers (sales, engineering, technical operations). Benefits - Excellent Health, Dental & Vision Insurance. - Retirement 401(k) Savings Plan. - Generous paid time off policy including paid parental leave. - This position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.

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