Role Description The Case Manager supports patient access to therapy through Reimbursement Support Services in accordance with the program business rules and HIPAA regulations. This position is responsible for guiding the patient through the various process steps of their patient journey to therapy. These steps include: - Patient referral intake - Investigating all patient health insurance benefits (pharmacy and medical benefits) - Proactively following up with various partners including insurance payers, specialty pharmacies, support organizations, and the patient/physician to facilitate coverage and delivery of product in a timely manner Additional responsibilities include: - Investigate and resolve patient/physician inquiries and concerns in a timely manner - Mediating effective resolution for complex payer/pharmacy issues toward a positive outcome to de-escalate - Demonstrating superior customer support talents - Prioritizing multiple, concurrent assignments and working with a sense of urgency - Communicating clearly and effectively in both written and verbal formats - Demonstrating a superior willingness to help external and internal customers - Working alongside teammates to best support the needs of the patient population or transferring callers to appropriate team members (when applicable) - Maintaining accurate and detailed notations for every interaction using the appropriate database for the inquiry - Self-auditing intake activities to ensure accuracy and efficiency for the program - Making outbound calls to patients and/or providers to discuss any missing information as applicable - Assessing patient’s financial ability to afford therapy and providing hands-on guidance to appropriate financial assistance - Ensuring documentation is clear, accurate, and stored in the appropriate sections of the database - Tracking any payer/plan issues and reporting any changes, updates, or trends to management - Handling escalations and ensuring proper communication of the resolution within the required timeframe agreed upon by the client - Effectively mediating situations in which parties are in disagreement to facilitate a positive outcome - Concurrently handling multiple outstanding issues and ensuring all items are resolved in a timely manner to the satisfaction of all parties - Supporting the team with call overflow and intake when needed Qualifications - 3-6 years of experience preferred - High School Diploma, GED or technical certification in related field or equivalent experience, preferred Requirements - Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments - In-depth knowledge in technical or specialty area - Applies advanced skills to resolve complex problems independently - May modify process to resolve situations - Works independently within established procedures; may receive general guidance on new assignments - May provide general guidance or technical assistance to less experienced team members Benefits - Medical, dental and vision coverage - Paid time off plan - Health savings account (HSA) - 401k savings plan - Access to wages before pay day with myFlexPay - Flexible spending accounts (FSAs) - Short- and long-term disability coverage - Work-Life resources - Paid parental leave - Healthy lifestyle programs

Role Description The Clinical Trial Operations Specialist (CTOS) is a key member of Clinical Delivery Team accountable for clinical trial execution excellence including any of the following: - Planning, coordination, and conduct of complex, regulatorily defined tasks - Seamless trial operation and communication to all applicable stakeholders - Timely delivery of all materials, documentation and information needed to setup, execute and deliver assigned trials - Oversight of trial supplies, submissions, and other operational parameters Key Accountabilities - Clinical Trial Operations - Accountable for the planning, coordination, and conduct of trial activities according to ICH-GCP - Assures the seamless conduct of trials within defined timelines in close coordination and communication with the Clinical Trial Leader (CTL) - Collaborate and interact with other core and extended trial team members, Regional Operating Unit (R/OPUs) level functions, and interface functions - Ensures cooperation with external functions to conduct clinical trials - Independently manage correspondence, complex reports, tracking tools and budget overviews - Address and answer complex questions from global and local trial teams and trial sites; mediate decisions under own responsibility - Communication, ordering, and tracking of information related to the trial supplies distribution to R/OPUs - Independently monitor trial progress and perform plausibility checks; implement corrective actions if needed - Overview and update of records to address local regulatory demands from Ethics/Authorities - Oversight of all trial related wrap-up activities (i.e. data cleaning) - Clinical Trial Documentation - Preparation, finalization, and archiving of documentation related to clinical trials - Oversight of the preparation, compilation and maintenance of trial level documents - Perform quality checks of trial level documents and ensure their correct formatting - Initiation / coordination of workflows in Documentation Management System - Responsible for tracking communication with Regional Operating Unit (R/OPUs) - Coordinate the setup, exchange of information, and documents between applicable stakeholders - Generate Clinical Trial Report (CTR) appendices and ensure they are Quality Checked and completed in time - Coordinate activities related to the preparation of Data Independent Sections (DIS) of CTR - Ensure ICH-GCP conform distribution, retrieval, check, translation, and archival of essential documents for the Trial Master File (TMF) - Clinical Trial Systems - Ensure the appropriate set-up and maintenance of internal and external systems and tools - Oversight of complex technical systems to ensure accurate reporting of trial information - Responsible for accuracy of data, user account management, functionality of systems - Independently coordinate work on questions to entries in the systems - Oversees Trial Management System completion to ensure correct and timely safety reporting setup - Contributions to Clinical Trial Quality Oversight - Contribute to highest quality within the conduct of clinical trials - Support the trial team by compiling data for internal and external reporting purposes - Proactive engagement, and contribution of own experience in global and local initiatives - Represent CTOS in working groups and committees, as needed - Leadership Competencies - Creates an environment that inspires and motivates colleagues Qualifications - Strong communication skills; articulates and aligns business strategy/plan - Demonstrates active listening skills and cultural awareness - Demonstrated competencies in Agility, Accountability, and Intrapreneurship - Proficiency with Windows, MS Office (Word, PowerPoint, Excel, Outlook) - Proficiency in written and spoken English and local language Requirements - Scientific and Operational Expertise across all aspects of clinical trial planning and execution - Leadership and Influence: Demonstrates skills and capabilities in addressing complex situations - Understanding of major regulations (US FDA, EMA and PMDA) - Plans effectively, setting priorities and defining actions - Working in multi-cultural environment; strong understanding of corporate culture - Strategic and visionary thinker who is future focused - Ability to use technologies to access information and solve problems Education - Requires a university degree and/or comparable professional education with at least 5 years clinical trials experience

Role Description Provides counsel and advice to top management on significant Clinical Program Management matters, often requiring coordination between organizations. Focuses on providing thoughtful leadership and technical expertise across multiple disciplines. Recognized internally as “the go-to person” for the most complex Clinical Program Management assignments. Represents company externally and serves as conduit to educate and enable care coordination between stakeholders resulting in an optimal healthcare experience and customer satisfaction. Serves as clinical advisor to the sales organization, providing ongoing product and industry knowledge/education that positively influence cost, quality and customer satisfaction. - Act as a subject matter expert (SME) in areas relevant to the team. - Leads, coaches, and develops by providing mentorship to members within the team. - Acts as a strategic business partner to various stakeholders both internal/external. - Lead and execute large strategic projects designed to enhance operating effectiveness and drive overall change. - Identify business improvement opportunities using data, feedback, and analysis. - Execute and deliver processes with a forward thinking ability to present solutions and identify efficiencies. - Participates and contributes in formal and informal training programs and professional development activities which may include taking, developing, and/or conducting sessions. - Serve as business owner to necessary client work that involve operational and implementation benefits changes. - Understand client's existing clinical benefit and business philosophy to help avoid unnecessary clarifications. - Accurately capture and document clinical benefit requirements in collaboration with business stakeholders. - Provide excellent customer service and act as a trusted client advisor. - Work with internal partners to ensure all implications of requested clinical benefit requirements are vetted, understood and communicated as necessary. - Consult with team members, SMEs and specialized teams as necessary, Client Benefit Administrators (CBA), Clinical Application Teams (DCRS, FRS, CRS, Criteria), Account Teams, Product Owners. - Manages and tracks all requests to ensure timelines are met. - Develop a deep understanding of claims adjudication system and associated clinical applications. - Leads the development, preparation, and presentation of project plan including execution and delivery for each client(s) assigned. Qualifications - Current U.S. Pharmacist License, Pharm.D. - Managed care, the Pharmacy Benefit Manager (PBM) industry, or pharmaceutical sales preferred. - Proven leadership skills, team-orientation, a proactive management style and strong commitment to client service a must. - Knowledge of PBM industry/Managed care/Value Based healthcare industry is desirable. Requirements - Ability to multitask and communicate effectively. - Microsoft office with a strong understanding of Excel and Access. - Written and verbal communication (listening, feedback; translating complex ideas/processes), collaboration, analytical thinking/critical thinking, results-oriented and organizational skills. - Must have the ability to work on multiple tasks, prioritize, resolve complex issues, and have strong project management skills. - Ability to learn multiple internal reporting and analytic tools for client management. - Provide project and administrative support to the team and escalate issues, risks, concerns as needed. - Medicare experience preferred but not required. Benefits - Annual salary of 95,500 - 159,100 USD / yearly, depending on relevant factors, including experience and geographic location. - Eligible to participate in an annual bonus plan. - Comprehensive range of benefits, with a focus on supporting your whole health. - Health-related benefits including medical, vision, dental, and well-being and behavioral health programs. - 401(k), company paid life insurance, tuition reimbursement. - A minimum of 18 days of paid time off per year, paid holidays, and leaves of absence.

• Line manage, coach, mentor, and develop Clinical Research Associates across multiple experience levels. • Manage hiring, onboarding, performance management, and professional development activities. • Oversee resource allocation, workload planning, and utilization across clinical trials. • Collaborate with Project Managers and cross-functional teams to ensure successful study delivery. • Monitor staff performance and support operational efficiency through established departmental metrics. • Implement departmental quality controls and contribute to the development and continuous improvement of quality systems and processes. • Prepare for and participate in internal audits, sponsor audits, and regulatory inspections. • Support trial execution by resolving operational challenges and facilitating communication between project teams and investigational sites. • Participate in feasibility assessments for new and ongoing studies. • Support business development activities, including client meetings, networking events, and operational discussions, as needed.