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CVS Health is a leading healthcare company operating CVS Specialty, CVS Pharmacy, CVS MinuteClinic, and CVS Caremark. In 2018, CVS combined forces with healthca
Member Engagement Service Coordinator
Location
Texas
Posted
3 days ago
Salary
$17 - $28 / hour
Seniority
Mid Level
Job Description
Member Engagement Service Coordinator
CVS Health
• Present a positive and professional demeanor to clients, health plan members, clinicians, and co-workers • Leverage multiple internal and external systems to facilitate member scheduling of appointments • Assist health plan members with coordinating a PCP connection following a health Assessment • Meet all quality, customer service, and productivity goals set by the department • Follow internal scripts and processes, track data as requested by Management • Handle additional tasks as requested by Management within expected timeframe • Support business needs by conducting manual outbound calls and handling inbound phone calls • Act as a subject matter expert for peer side-by-side coaching • Accept constructive feedback and respond appropriately • Ability to work overtime and on-call as requested
Job Requirements
- A High School Diploma or two years of relevant work experience preferred
- Previous appointment scheduling and/or call center experience required in a multi-tasking, high call volume environment
- Experience working with call center technology systems highly preferred
- Advanced understanding of call center or tele-sales environment preferred
- Data-driven troubleshooting experience preferred
- Basic understanding of relational database functionality preferred
- Experienced skills in MS Office, Excel, and particularly G-Suites
- Fluency in speaking, reading, and writing English
- Bilingual English/Spanish is a plus
- Proven ability to prioritize and multi-task in order to meet productivity standards
- The ability to work a set schedule as assigned by Management and abide to attendance guidelines
- Strong critical thinking, analytical, and data entry skills
Benefits
- medical, dental, and vision coverage
- paid time off
- retirement savings options
- wellness programs
- other resources, based on eligibility
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