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CVS Health logo
CVS Health

CVS Health is a leading healthcare company operating CVS Specialty, CVS Pharmacy, CVS MinuteClinic, and CVS Caremark. In 2018, CVS combined forces with healthca

Member Engagement Service Coordinator

Location

Texas

Posted

3 days ago

Salary

$17 - $28 / hour

Seniority

Mid Level

High School2 yrs expEnglish

Job Description

Member Engagement Service Coordinator

CVS Health

• Present a positive and professional demeanor to clients, health plan members, clinicians, and co-workers • Leverage multiple internal and external systems to facilitate member scheduling of appointments • Assist health plan members with coordinating a PCP connection following a health Assessment • Meet all quality, customer service, and productivity goals set by the department • Follow internal scripts and processes, track data as requested by Management • Handle additional tasks as requested by Management within expected timeframe • Support business needs by conducting manual outbound calls and handling inbound phone calls • Act as a subject matter expert for peer side-by-side coaching • Accept constructive feedback and respond appropriately • Ability to work overtime and on-call as requested

Job Requirements

  • A High School Diploma or two years of relevant work experience preferred
  • Previous appointment scheduling and/or call center experience required in a multi-tasking, high call volume environment
  • Experience working with call center technology systems highly preferred
  • Advanced understanding of call center or tele-sales environment preferred
  • Data-driven troubleshooting experience preferred
  • Basic understanding of relational database functionality preferred
  • Experienced skills in MS Office, Excel, and particularly G-Suites
  • Fluency in speaking, reading, and writing English
  • Bilingual English/Spanish is a plus
  • Proven ability to prioritize and multi-task in order to meet productivity standards
  • The ability to work a set schedule as assigned by Management and abide to attendance guidelines
  • Strong critical thinking, analytical, and data entry skills

Benefits

  • medical, dental, and vision coverage
  • paid time off
  • retirement savings options
  • wellness programs
  • other resources, based on eligibility

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