• Assists in the review and analysis of system issues and resolves issues with various vendors to improve effectiveness. • Coordinate team resources and activities to ensure both HB and PB Revenue cycle meets department goals and KPI’s. • Scrutinizes and creates reports to identify trend and process gaps; identifies and resolves problems for maximum revenue and reimbursement to Boston Medical Center. • Work with various departments, BMC vendor partners, and payers to develop processes.

• Support teachers and grade-level or course teams in strengthening instructional practices aligned to core content standards • Work with teachers to improve instructional effectiveness through the use of research-based strategies and sound instructional design • Demonstrate, model, and support the use of effective teaching strategies as appropriate • Utilize a coaching cycle to support teacher reflection, growth, and instructional improvement • Analyze student performance data, instructional data, and other relevant information to identify trends, strengths, and areas for improvement • Collaborate with principals to support consistent implementation of improvement strategies across classrooms

Role Description Provides telephonic services to our Clients’ employees (and their immediate family) to assist in understanding, navigating and getting the best value out of the healthcare, wellness and employee incentive programs provided by the Client. - Assists in navigating the healthcare system as they seek health and wellness services. - Interacts with providers and insurers. - Finds useful community resources. - Reduces the callers' stress as well as saving time and cost. - Responsible for solving complex or difficult benefit and/or claim issues on designated client cases. - Escalates issues to Claims, Eligibility Supervisors, and Client Managers when necessary. Qualifications - High School diploma or GED equivalent. - Minimum three years of insurance and/or benefits customer service experience. - Demonstrated experience with managing client advocacy cases that require one or multiple interactions with the client, providers, insurers, and community resources. - Ability to effectively organize and prioritize work demands in a dynamic, fast-paced environment. - Ability to continuously display a positive attitude and follow directions. - Possess excellent customer service skills including proper grammar, tonalities, and clear dictation. - Proficient in Microsoft Office Suite, data entry, and electronic mail applications. - Excellent written and verbal communication skills, including the ability to adapt communication style to persons representing diverse personal, professional, cultural, and socio-economic backgrounds. - Must be able to work a flexible 37.5 hour work week in a 24/7/365 call center environment – some 3rd shift, evenings, weekends, and holidays will be required. - Ability to sit and use the phone for long periods of time. Requirements - Health Care Reform knowledge/experience and/or Medicare/Medicaid benefit knowledge (preferred). - Associates Degree (preferred). - Bilingual in Spanish/English (preferred). - EBS, PHR, SPHR or CBP certification (preferred). Benefits - Health and wellness benefits. - 401(k) savings plan. - Pension plan. - Paid time off. - Paid parental leave. - Disability insurance. - Supplemental life insurance. - Employee assistance program. - Paid holidays. - Tuition reimbursement. - Other incentives. Company Description We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan. Min to Max Range: $18.07 - $33.92. Exact compensation may vary based on skills, experience, and location.

• Responsible for leading or supporting operational activities from start-up to close-out for assigned studies and investigator sites • Initiate and coordinate activities and essential documents management towards the compilation of a high-quality Investigator Initiation Package (IIP) leading to approval for sites initiation • Provide support to resolve issues or concerns and timely escalation of Site issues where applicable • Manage and coordinate with other supporting roles to ensure timely site activation and operational activities • Collaborate with in country regulatory group, and provide related/applicable site documents, as well as in countries where parallel submissions (Regulatory authority and ethics) are required • Accurately update and maintain clinical trial systems that track site compliance and performance within project timelines • Identify and resolve investigator site issues