• The Carrier Success Manager is responsible for retaining and growing DAT's carrier customer base within a dedicated territory. • This role manages retention outcomes, executes upsell and cross-sell strategies, maintains territory health, and cultivates strong customer relationships. • Serves as the primary point of contact for their territory, translating field intelligence into actionable insights for product, marketing, and support teams.

• Manage an integrated, multichannel operation within the CRM platform • Organize the data structure within the platform • Develop strategies for acquisition, activation, engagement, and retention • Manage, clean, and cluster the database • Structure project management, client meetings, and presentation materials • Deliver work and handle requests using agile methodology • Conduct performance, conversion, and engagement analyses • Create dashboards and produce recurring reports • Develop automations and build data extraction processes • Design and implement complex customer relationship flows

Role Description We are looking for an experienced and proactive CRM Manager to build and lead our customer relationship management function from the ground up. This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys creating scalable processes, and is passionate about leveraging CRM to drive customer engagement, retention, and business growth. As our CRM Manager, you will own the CRM strategy, implementation, and optimization, establishing the systems, workflows, and best practices that will support our long-term commercial success. Key Responsibilities - Build and scale the company's CRM function from scratch, including strategy, processes, and technology. - Own the implementation, configuration, and ongoing optimization of the CRM platform. - Develop and execute CRM initiatives that improve customer acquisition, engagement, retention, and lifecycle management. - Design and automate customer journeys, lead nurturing programs, and communication workflows. - Partner closely with Business Development, Marketing, and Operations to ensure CRM supports business objectives. - Maintain high standards of CRM data quality, governance, and reporting. - Develop dashboards and performance metrics to monitor pipeline health, customer engagement, and campaign effectiveness. - Identify opportunities to improve customer experience through CRM insights and automation. - Train internal members on CRM best practices and encourage adoption across the organization. Qualifications - 5–7 years of hands-on CRM experience. - Proven experience in a B2B and/or professional services environment. - Demonstrated success building or significantly scaling a CRM function from 0 to 1. - Strong understanding of CRM strategy, customer lifecycle management, automation, and data management. - Experience working with CRM platforms such as HubSpot, Salesforce, Microsoft Dynamics, or similar. - Analytical mindset with experience using CRM data to drive business decisions. - Excellent project management and cross-functional collaboration skills. - Self-starter with a strong sense of ownership and the initiative to identify opportunities and execute independently. - Excellent communication skills in English. - Based in Jakarta or close. What We're Looking For The ideal candidate is entrepreneurial, highly motivated, and enjoys building systems rather than simply maintaining them. You are comfortable working with ambiguity, take initiative without waiting for direction, and are excited by the opportunity to create a CRM function that will become a key driver of business growth. Benefits - Competitive monthly base salary. - BPJS Manpower. - Private Health Insurance. - 20 vacation days per year + local public holidays. Company Description Avomind is a global recruitment company specializing in commercial, strategy, analytics, operations, and technology talent. We help fast-growing companies scale internationally by connecting them with driven, high-potential professionals who can make real impact. Speed and quality are at the core of how we operate. We work with companies entering new markets, scaling rapidly, or searching for highly specialized talent with unique requirements. Our team is global and fully remote, operating across Berlin, Barcelona, Toronto, and Jakarta. We support clients worldwide across key growth regions: - Europe: Go-to-market, strategy, and commercial roles across Germany, France, Spain, the Nordics, and the Netherlands. - USA: Professional services, investment, eCommerce, and life sciences roles across major US markets. - Asia: Supporting companies across Singapore, Hong Kong, China, Indonesia, Malaysia, and India — particularly those expanding into new markets. Our proprietary network includes partnerships with over 200 leading academic institutions worldwide, including top-tier MBA programs, enabling us to access exceptional global talent.

Role Description - Drive Strategic Growth & Partnerships: - Serve as a trusted, high-value advisor to customers. - Develop and execute tailored account strategies to navigate unique workflows, political environments, and complex organizational dynamics, ensuring customer needs align with product capabilities. - Own Business Outcomes: - Proactively manage renewals and negotiate expansion opportunities, meeting annual targets tied to retention and growth. - This is a critical component of the CSM role, requiring a strong background in managing contract lifecycles. - Enable Adoption & Value: - Partner with our customers during the critical adoption phase and provide ongoing, targeted training to maximize their success. - Translate technical concepts and product updates into clear, practical value for diverse audiences. - Manage Success Metrics: - Monitor and report on key performance indicators, including churn reduction, expansion revenue, and Customer Satisfaction (CSAT), utilizing data to inform strategic account planning. - Stakeholder Mapping & Advocacy: - Identify and nurture relationships with all key decision-makers and influencers within your accounts, ensuring they receive appropriate support. - Act as the voice of the customer internally, collaborating with Product, Sales, and Support teams. - Travel: - Attend customer visits and conferences based on territory needs. This typically involves 3-5 visits per quarter. (15-20% annually) Qualifications - 4+ years of experience in Customer Success (ideally within a fast-growing SaaS startup). - Proven ability to manage complex accounts, drive renewals, and identify cross-sell opportunities. - Strong focus on achieving customer outcomes and building long-term partnerships. - Skill in navigating multiple stakeholders and a collaborative spirit for cross-functional conversations. - Ability to mitigate risk and de-escalate issues before they become critical. - Capacity to learn and support multiple products. - Proficiency in translating technical concepts into practical, customer-friendly language. - Clear, strategic communication (strong written and verbal skills) is essential for our remote environment. - Exceptional organizational skills and prioritization ability to manage multiple customers and incoming requests. - Familiarity with the following tools: Salesforce, Fathom, Hex, Google Suite, Slack, Hubspot, and Claude. Benefits - Competitive compensation and stock equity plan - Comprehensive benefits package that includes medical, dental, vision, and life insurance - Company sponsored pre-tax retirement savings program (401k) - A flexible work environment that supports working from home - Flexible PTO - Parental Leave - Home office stipend