• Establishes goals and objectives, develops work plans, assigns tasks, maintains schedules and coordinates activities. • Monitors the timely completion of tasks and ensures that goals and objectives are met. • Drives the development of the team, coaches and motivates staff to ensure high productivity and quality, teamwork and increased group competency. • Organizes, facilitates and participates in data gathering from multiple resources to collect information needed to analyze and define yearly changes for tax knowledge materials. • Facilitates updating of existing tax knowledge courses and materials and identifies efficiencies to streamline current development processes. • Facilitates identification of current and pending tax law changes and development new tax-related educational material in a variety of formats. • Works with Learning Specialists to facilitate incorporation of tax content in operations materials where appropriate. • Evaluates usage of materials on a regular basis to assist in planning. • Coordinates responses to tax-related communications. • Reviews the work of staff and provides feedback. • Ensures department processes and standards are adhered to. • Manages yearly maintenance of courses and researches available technologies to enhance department processes and procedures. • Performs other duties as required.

• Lead the development and execution of strategic process design initiatives aligned to organizational priorities and transformation goals • Own the discovery, mapping and ongoing maintenance of the current-state patient and agent journeys • Define and evolve future-state operating models that support scalability, efficiency, and differentiated patient experience across programs. • Standardize key workflows, decision trees, and handoffs to improve right-first-time execution and reduce rework/defects. • Oversee the delivery of key components of the strategic plan, ensuring initiatives are executed effectively through cross-functional teams and/or external partners. • Provide directional leadership, enabling project teams to deliver on defined objectives. • Gain a deep understanding of HUB and pharmacy systems and their integrations, ensure proper flow or referrals between systems, and liaise with technology teams on ways to optimize. • Lead and influence matrixed teams, ensuring alignment with priorities and delivery expectations. • Ensure processes and operating models adhere to regulatory, compliance, and quality standards, including patient privacy and documentation requirements. • Coach teams on structured problem solving, process thinking, and change adoption. • Serve as submission owner through demand intake process. • Up to 25% travel.

• Lead Creative Direction: Define and evolve the brand’s visual and verbal identity across all channels — digital, packaging, campaigns, and social. • Guide and Strengthen the Team: Offer coaching and strategic direction to create alignment with a small team of internal designers, brand, and social staff. • Oversee External Partners: Coordinate agencies and vendors to ensure creative consistency, quality, and operational efficiency. • Translate Vision into Strategy: Serve as a thought partner to the CEO and leadership team, helping align creative ideas with business goals. • Ground Creative in Data: Use analytics, performance data, and audience insights to inform decisions and evaluate creative impact. • Build Scalable Systems: Create brand frameworks, templates, and processes that enable consistency and streamline future creative work.

Title: Senior Art Director- Brand & Campaign Location: London England GB Job Description: Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace. Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen. Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the bran­d is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions. About the role We are looking for an exceptional Senior Art Director to join our in-house Creative Agency. This is a unique opportunity to shape the creative vision of one of the world's fastest-growing beauty brands. At Charlotte Tilbury, we believe in disruption, innovation and the powerful combination of art and science to create unforgettable campaigns and content. We are looking for a highly conceptual and strategically minded creative leader with an exceptional eye for detail, a passion for beauty, and the ability to translate brand purpose into best-in-class 360° creative experiences. You will have an instinctive understanding of luxury beauty, makeup artistry, colour, texture and product storytelling, combined with a deep knowledge of digital-first creative and emerging technologies, including Generative AI, to elevate creativity, accelerate workflows and unlock new creative possibilities. Reporting to the Head of Art Direction, you will play a key leadership role within the Creative Agency, overseeing projects from concept through final execution. You will lead art direction across campaigns, content creation and digital marketing initiatives while partnering closely with Production, Post Production, Motion, Digital Design, Strategy, Marketing, Social, PR and local market teams. You will directly manage and mentor a Junior Art Director, providing day-to-day creative leadership, coaching and development while fostering a collaborative, high-performing team culture. You will inspire creative excellence, champion innovation across every touchpoint and help shape the future creative direction of the Charlotte Tilbury brand. As our Senior Art Director you will - Lead the visual direction and execution of integrated 360° campaigns across paid, owned and earned channels. - Create and inspire industry-leading creative that balances artistry with strategic thinking, leveraging consumer insights, data and performance metrics to inform creative decisions. - Own the art direction process from concept development through shoot execution, post production and final delivery. - Lead creative on photography and film shoots, directing models, photographers, stylists, glam teams and production partners to deliver premium luxury content. - Collaborate with Creative Directors and the Head of Art Direction on hero campaign development while independently leading Always On campaigns and key business initiatives. - Drive innovation across creative production by integrating Generative AI tools into concept development, visual exploration, mood boarding, storyboarding, creative iteration and content workflows where appropriate. - Evaluate emerging AI creative technologies and establish best practices that enhance creativity while maintaining Charlotte Tilbury's luxury brand standards. - Partner closely with Digital, Marketing, PR, Social, CRM, NPD and Retail teams to deliver cohesive brand storytelling across every customer touchpoint. - Work alongside Copy, Production, Retouching, Colour, Motion Graphics and Video teams to ensure flawless creative execution and exceptional craftsmanship. - Collaborate with Strategy and Marketing teams to develop insightful creative responses to briefs that align with brand objectives and business goals. - Partner with Product Development and Pro Artists to ensure deep product understanding informs all creative execution. - Lead casting direction and ensure talent reflects campaign objectives, brand positioning and inclusive representation. - Stay ahead of industry trends across beauty, fashion, photography, design, post production and AI-enabled creative production. - Line manage and mentor a Junior Art Director, providing regular coaching, creative direction, performance management and career development. - Support resource planning, workload prioritisation and creative quality across the team. - Partner closely with the Head of Art Direction to evolve creative standards, processes and ways of working across the in-house agency. - Deliver successful creative solutions and high-quality work consistently, on time and to the highest standard. About you: - Significant experience operating at Senior Art Director level within luxury beauty, fashion or premium lifestyle brands. - Extensive experience leading high-profile integrated campaigns from concept through execution. - Exceptional portfolio demonstrating world-class visual storytelling across photography, film, digital and social platforms. - Strong experience art directing still life and model photography, moving image and video production. - Deep understanding of luxury brand aesthetics and premium creative execution. - Expert proficiency in Adobe Creative Suite, including Photoshop, Illustrator and InDesign, with an exceptional understanding of typography, composition, colour theory, lighting and visual storytelling. - Strong understanding of video editing, colour grading and post production workflows. - Excellent understanding of digital-first content creation across paid social, CRM, web, ecommerce and emerging platforms. - Experience interpreting creative performance data and customer insights to optimise future campaigns. - Strong understanding of creative production workflows from briefing through delivery across photography, film and digital - Demonstrable experience using Generative AI creative tools as part of the creative process. - Experience incorporating AI into concept development, ideation, mood boards, visual exploration, storyboarding, creative production and workflow optimisation. - Strong understanding of responsible AI use, copyright considerations, image authenticity and maintaining premium luxury brand standards. - Passion for emerging creative technologies with the ability to identify opportunities that enhance creativity while preserving craftsmanship and brand integrity. - Proven experience leading multidisciplinary creative teams and developing junior creatives. - Exceptional presentation and communication skills with the ability to confidently articulate creative vision to senior stakeholders. - Strong project management skills with the ability to prioritise multiple fast-paced campaigns. - Highly collaborative with experience working across Marketing, Digital, PR, Production, Content, Product Development and external creative Charlotte Tilbury is a fast-paced and dynamic environment where nimble mindsets, striving to deliver the best and wanting to be part of a global #dreaamteam are key. Even though we have requirements, our experience and background are just a guide, we still love to welcome applicants with more or less experience stated, provided necessary skills can be demonstrated. Why join us? - Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves - We’re a hybrid model with flexibility, allowing you to work how best suits you - 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday - Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey - Financial security and planning with our pension and life assurance for all - Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues - Bring your furry friend to work with you on our allocated dog friendly days and spaces - And not to forget our generous product discount and gifting! At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.