• Communicates clearly and effectively over the phone to support the EFAST2 filing public • Builds technical expertise of EFAST2 system to troubleshoot and resolve problems for the EFAST2 filing public • Delivers accurate, high-quality results independently while consistently meeting contract performance standards • Actively incorporates feedback to enhance performance and continuously improve service delivery • Maintains a positive attitude and performs effectively under pressure • Escalates complex issues to senior specialists or government agencies as appropriate • Utilizes software tools to efficiently manage calls, document interactions, and access relevant resources • Demonstrates excellent attendance to ensure reliable support, particularly during periods of limited or single coverage

This role involves providing technical support and administrative duties pertinent to Help Desk operations. Provides phone, remote, and desk-side technical support to users in the areas of e-mail, directories, standard MS Windows desktop applications, and network connectivity Provides personal computer support, problem analysis, and hardware/software installation and configuration Interacts daily with customers to ensure productivity; provides individual feedback Responsible for scheduling and coordinating all training activities Maintains and posts daily event calendar; prepares and advertises future Help Desk event calendar Contacts hardware and software vendor representatives to solicit and arrange product demonstrations Maintains collection of technical publications pertaining to state-of-the-art hardware and software products and other materials Monitors team productivity and quality; provides individual feedback Provides Help Desk assistance, including answering phones and monitoring the Help Desk mailbox Prepares and delivers employee and customer coding and data entry training Maintains and verifies daily statistics; generates daily statistical reports Maintains an audit trail and statistical records of all problems and conditions reported by the client

We are seeking a motivated and detail-oriented Remote Travel Planner to support clients in designing personalized travel experiences from start to finish. In this fully remote role, you will guide clients through the planning process, research destinations, and build customized itineraries that create smooth, stress-free, and memorable trips. This position is ideal for someone who enjoys organization, client communication, and turning travel ideas into well-executed plans. Consult with clients to understand travel goals, preferences, and budget Research destinations, accommodations, transportation, and activities Design customized itineraries tailored to each client's needs Coordinate bookings for flights, hotels, transfers, and excursions Provide responsive support before, during, and after travel Stay informed on industry trends, supplier updates, and destination insights

At Galileo, we believe healthcare is more than appointments and prescriptions—it's about creating personalized experiences that empower people on their health journey. We're looking for individuals who are passionate about making others feel cared for and are eager to be part of a team that's changing the face of healthcare. Provide Personalized Support: Understand each person you assist, recognize their unique circumstances, and offer exceptional service that goes beyond expectations. Facilitate Connections: Guide individuals to the appropriate Galileo services and teams, including clinical and administrative support. This may involve tasks like processing insurance authorizations and collecting medical records. Enhance Experiences: Build strong relationships, pay attention to the details, and continually seek ways to improve our processes and the experiences of those we serve.