Popeyes | Tim Hortons | Burger King | Firehouse Subs
Regional Field Trainer
Location
Brazil
Posted
6 days ago
Salary
0
Seniority
Senior
Job Description
Regional Field Trainer
Restaurant Brands International
• Work with L&D, Operations, and business leaders to understand learning goals. • Facilitate workshops, in-person and virtual. • Lead learning performance calibrations. • Use regional data analysis for franchise training completions such as: Course completion rates, Assessment scores, Time to complete training, Certification rates, Learner engagement. • Implement training programs, content, and offline training with franchise organizations. • Turn business goals into trackable metrics and distribute to key stakeholders and teams. • Analyze survey responses to identify themes, sentiments, and specific feedback points. • Prepare and Interpret Reporting Data. • Compare learning and operations data from systems like LMS, GXI, and performance platforms. • Use data from reporting and LMS to coach franchisee Training performance to ensure it is accurate and consistent. • Propose remediation analysis for franchise training market gaps, including strategy calls and action plans. • Schedule reports or alerts to highlight key changes or issues. • Analyze historical training completion data to identify trends, patterns, and potential bottlenecks. • Tailor updates and tracking metrics to each type of user (RBI leadership, Regional Ops, FZ Ops & Training teams, etc.). • Communicate findings through various channels (e.g., presentations, written reports, executive summaries). • Partner with regional operations to embed training needs in operations performance metrics (i.e., REV, Zenput). • Write clear operations training guides explaining each tool’s processes, purpose, and how to use it. • Share feedback reports with Training Team, subject matter experts (SMEs), and Regional Ops managers. • Collaborate with these stakeholders to develop and implement content revisions and improvements based on the data. • Analyze Franchisee’s LMS Training Plans to track the impact of content updates on subsequent ratings and feedback.
Job Requirements
- 3-5 years in Training roles or Quick Service Restaurants roles with exposure to training others.
- Must have experience working for restaurant brands; Quick Service Restaurants experience is preferred.
- At least a bachelor’s degree.
- Strong experience level in Learning Management Systems (LMS) and related learning platforms.
- Excellent English, Spanish skills; Portuguese language is a plus.
- Must be great public speaking skills (in-person facilitator, presenting to senior leaders, and owner/partners).
- Strong Microsoft Skills (MS Excel & PowerPoint are a must).
- Previous working experience in a regional role is preferred.
- Must be able to travel up to 50% throughout the year.
Benefits
- Benefits at all of our global offices are focused on physical, mental and financial wellness.
- Comprehensive global paid parental leave program that supports employees as they expand their families.
- Free telemedicine and mental wellness support.
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