Coho Construction Management is seeking an experienced Fire Protection Engineer to join our team in support of a newly awarded contract. This remote role requires travel and will provide discipline-specific technical review and oversight support to ensure compliance with codes, standards, and contract requirements. This is a part-time on-call position. It's an estimated 200 hours of work within six months. Review discipline-specific drawings, calculations, and specifications. Review shop drawings and technical submittals. Support resolution of technical issues and design clarifications. Assist with code compliance and system performance reviews. Support inspections, testing, and commissioning as required.

The Implementation Specialist is accountable for the end-to-end delivery of assigned New York Life Group Benefit Solutions (GBS) product implementations for new and existing clients. This role leads implementations from point of sale through transition to ongoing account management, ensuring timely, accurate, and high-quality execution. Owns the full lifecycle of assigned implementations, including enrollment readiness, data exchange setup, contract delivery, configuration, premium administration actions, and transition to service. Leads implementations independently — not in a support capacity — with direct accountability for timeliness, accuracy, and execution quality. Establishes and manages milestone timelines, proactively identifying risks and driving resolution to ensure successful go-live. Coordinates and aligns internal stakeholders including Data Exchange, Premium Administration, Enrollment, Contracts, Configuration, Claims, Sales, and Account Management. Ensures deliverables are completed in accordance with defined implementation standards, processes, and service expectations. Maintains comprehensive and accurate documentation throughout the implementation process. Serves as the primary implementation lead and point of contact for clients, brokers, and internal partners during the implementation phase. Provides structured guidance and education to clients regarding plan design requirements, enrollment processes, data exchange specifications, and administrative workflows. Interprets client needs and translates them into clear operational requirements for internal teams. Advises clients on process requirements, timelines, risks, and best practices to support informed decision-making. Manages expectations through clear, proactive communication and professional issue resolution. Applies working knowledge of Group Benefit products (e.g., VB, LAD, Absence) to ensure accurate setup and client readiness. Operates with manager-level oversight, exercising independent judgment within established policies and implementation guidelines. Makes day-to-day decisions regarding scope clarification, milestone management, issue resolution, and stakeholder coordination. Escalates complex, non-standard, or high-risk issues appropriately to leadership. Balances multiple concurrent implementations, prioritizing effectively to meet service and quality expectations. Identifies routine process improvement opportunities and participates in continuous improvement initiatives.

The Superior Court of Los Angeles County is the largest unified trial court in the United States. The Court’s 582 judicial officers and its dedicated workforce of over 4,600 full-time employees serving across 36 facilities work purposefully and seamlessly to achieve the mission to provide equal access to justice to all of Los Angeles County. With an annual budget exceeding $1 billion, the Los Angeles Superior Court operation scales one of the nation’s largest counties, covering over 4,084 square miles and serving over 10 million residents. The Court’s justice-oriented mission, dynamic workforce and the ever-evolving needs of the community at large offer bold and rewarding opportunities for talented, public-sector professionals and leaders who seek to foster and realize positive impact. Find out more about your future with the Superior Court of Los Angeles County – connect with us today. ABOUT THE POSITION The Business Systems Supervisor leads a team of analysts responsible for defining business requirements, supporting enterprise applications, and ensuring systems meet operational needs. The role combines hands-on technical work with daily oversight of staff, including assigning tasks, reviewing work quality, and providing coaching and performance feedback. The Supervisor collaborates with business units, technical teams, and vendors to analyze processes, document requirements, and resolve application issues. This position supports the development of reports, dashboards, and low-code solutions that improve service delivery and enhance system functionality. The Supervisor ensures application configurations, user access, and data integrity are maintained in alignment with organizational standards. Work is performed with limited direction and has significant impact on service quality, system reliability, and customer satisfaction. Key responsibilities: Provide leadership: Supervise and develop business systems analysts by assigning work, monitoring performance, and providing coaching and training to ensure high-quality analysis, configuration, and support services. Business requirements analysis: Lead the analysis of business processes and requirements, documenting functional specifications, workflows, and user interface mockups to support system enhancements and application design. Application configuration & administration: Configure and administer enterprise applications by adjusting system settings, managing user roles and permissions, and maintaining configuration records to ensure secure and reliable system operation. Application issue management: Identify, analyze, and resolve application issues by reviewing error logs, reproducing problems, and coordinating with vendors or internal technical teams to restore functionality and maintain service continuity. Data & report development: Design and develop reports, dashboards, and data extracts using business intelligence tools and database queries to provide stakeholders with accurate, actionable information. Project coordination & quality assurance: Coordinate and perform project tasks such as requirements gathering, testing, documentation, and low-code solution development to support successful implementation of new or enhanced systems. Vendor & partner coordination: Coordinate work with internal and external service providers by communicating requirements, submitting support cases, and collaborating on issue resolution to ensure the confidentiality, integrity, and availability of applications and data. The responsibilities above illustrate the general scope of work for this classification. Individual positions may not perform all listed duties, and the responsibilities described are not intended to be exhaustive. For a detailed job description, click here . Please note the requirements in the job description may vary from the requirements in this bulletin. Applicants must meet the requirements stated in this bulletin. THIS IS A TELEWORK ELIGIBLE OPPORTUNITY This position may be eligible for full or partial telework following an initial training period and contingent upon the needs of the Court. SELECTION REQUIREMENTS To qualify, you must meet one of the following options at the time of application: OPTION I: 9+years' experience in business analysis, requirements definition and information technology support. OPTION II: Associate’s degree* in information technology, computer science, management information systems, or related field; -AND- 7+ years' experience in business analysis, requirements definition and information technology support. OPTION II: Bachelor’s degree* in information technology, computer science, management information systems, or related field; -AND- 5+ years' experience in business analysis, requirements definition and information technology support. OPTION IV: Master’s degree* in information technology, computer science, management information systems, or related field; -AND- 3+ years' experience in business analysis, requirements definition and information technology support. *To qualify for Options that require educational credentials, you must attach the required documentation to your application. For more information, please visit the Applicant Support page. Note: Credit for experience is given based on a 40-hour workweek. Part-time experience is credited on a part-time ratio (e.g., working 20 hours per week for two months equals one month of experience). Overtime does not count toward additional credit. DESIRABLE QUALIFICATIONS Experience supervising or mentoring business systems analysts, technical staff, or project team members in a hands-on, working-lead capacity. Demonstrated ability to gather, document, and validate business requirements for complex applications, including creating functional specifications, workflows, and user interface mockups. Strong written and verbal communication skills, including the ability to explain technical concepts to non-technical audiences. Ability to build productive working relationships with stakeholders and translate business needs into actionable technical requirements. Experience coordinating project tasks such as testing, documentation, requirements gathering, or data validation to support successful system implementations. Skill in troubleshooting application issues by analyzing logs, reproducing errors, and coordinating with vendors or internal development teams. Experience configuring and administering enterprise applications, including managing user roles, permissions, and system settings. Knowledge of Agile or iterative development practices and experience participating in sprint activities such as backlog refinement, testing, or user story development. Familiarity with low-code development platforms or scripting languages used to automate workflows or enhance system functionality. Proficiency developing reports, dashboards, and data extracts using business intelligence tools, SQL queries, or similar technologies. APPLICANT SUPPORT & INFORMATION Applications must be submitted online. Before submitting your application, carefully review ALL the information detailed on our APPLICANT SUPPORT page linked HERE . Applicants with disabilities who require reasonable accommodation to participate in the recruitment process may submit a request for accommodation to the email provided below. For additional employment information, please click HERE . WHAT TO EXPECT AFTER APPLYING This recruitment process may take up to 4-6 weeks to complete. We will notify you of the outcome after each step of the recruitment process, detailed below: EVALUATION: Qualifying evaluation of education, training and experience based upon submitted application and supplemental questionnaire. ELIGIBILITY: Applicants who best meet job-related qualifications will be placed on an eligible list which will remain active for approximately six (6) months and may be invited to participate in a selection interview. Other vacancies may be filled using this list. Questions regarding this posting may be e-mailed to MPenate@lacourt.org . Follow us on social media! X | Instagram | Threads | YouTube | Facebook | LinkedIn Los Angeles Superior Court is an equal opportunity employer. The Superior Court of Los Angeles County is the largest unified trial court in the United States. The Court’s 582 judicial officers and its dedicated workforce of over 4,600 full-time employees serving across 36 facilities work purposefully and seamlessly to achieve the mission to provide equal access to justice to all of Los Angeles County. With an annual budget exceeding $1 billion, the Los Angeles Superior Court operation scales one of the nation’s largest counties, covering over 4,084 square miles and serving over 10 million residents. The Court’s justice-oriented mission, dynamic workforce and the ever-evolving needs of the community at large offer bold and rewarding opportunities for talented, public-sector professionals and leaders who seek to foster and realize positive impact. Find out more about your future with the Superior Court of Los Angeles County – connect with us today. ABOUT THE POSITION The Business Systems Supervisor leads a team of analysts responsible for defining business requirements, supporting enterprise applications, and ensuring systems meet operational needs. The role combines hands-on technical work with daily oversight of staff, including assigning tasks, reviewing work quality, and providing coaching and performance feedback. The Supervisor collaborates with business units, technical teams, and vendors to analyze processes, document requirements, and resolve application issues. This position supports the development of reports, dashboards, and low-code solutions that improve service delivery and enhance system functionality. The Supervisor ensures application configurations, user access, and data integrity are maintained in alignment with organizational standards. Work is performed with limited direction and has significant impact on service quality, system reliability, and customer satisfaction. Key responsibilities: Provide leadership: Supervise and develop business systems analysts by assigning work, monitoring performance, and providing coaching and training to ensure high-quality analysis, configuration, and support services. Business requirements analysis: Lead the analysis of business processes and requirements, documenting functional specifications, workflows, and user interface mockups to support system enhancements and application design. Application configuration & administration: Configure and administer enterprise applications by adjusting system settings, managing user roles and permissions, and maintaining configuration records to ensure secure and reliable system operation. Application issue management: Identify, analyze, and resolve application issues by reviewing error logs, reproducing problems, and coordinating with vendors or internal technical teams to restore functionality and maintain service continuity. Data & report development: Design and develop reports, dashboards, and data extracts using business intelligence tools and database queries to provide stakeholders with accurate, actionable information. Project coordination & quality assurance: Coordinate and perform project tasks such as requirements gathering, testing, documentation, and low-code solution development to support successful implementation of new or enhanced systems. Vendor & partner coordination: Coordinate work with internal and external service providers by communicating requirements, submitting support cases, and collaborating on issue resolution to ensure the confidentiality, integrity, and availability of applications and data. The responsibilities above illustrate the general scope of work for this classification. Individual positions may not perform all listed duties, and the responsibilities described are not intended to be exhaustive. For a detailed job description, click here . Please note the requirements in the job description may vary from the requirements in this bulletin. Applicants must meet the requirements stated in this bulletin. THIS IS A TELEWORK ELIGIBLE OPPORTUNITY This position may be eligible for full or partial telework following an initial training period and contingent upon the needs of the Court. SELECTION REQUIREMENTS To qualify, you must meet one of the following options at the time of application: OPTION I: 9+years' experience in business analysis, requirements definition and information technology support. OPTION II: Associate’s degree* in information technology, computer science, management information systems, or related field; -AND- 7+ years' experience in business analysis, requirements definition and information technology support. OPTION II: Bachelor’s degree* in information technology, computer science, management information systems, or related field; -AND- 5+ years' experience in business analysis, requirements definition and information technology support. OPTION IV: Master’s degree* in information technology, computer science, management information systems, or related field; -AND- 3+ years' experience in business analysis, requirements definition and information technology support. *To qualify for Options that require educational credentials, you must attach the required documentation to your application. For more information, please visit the Applicant Support page. Note: Credit for experience is given based on a 40-hour workweek. Part-time experience is credited on a part-time ratio (e.g., working 20 hours per week for two months equals one month of experience). Overtime does not count toward additional credit. DESIRABLE QUALIFICATIONS Experience supervising or mentoring business systems analysts, technical staff, or project team members in a hands-on, working-lead capacity. Demonstrated ability to gather, document, and validate business requirements for complex applications, including creating functional specifications, workflows, and user interface mockups. Strong written and verbal communication skills, including the ability to explain technical concepts to non-technical audiences. Ability to build productive working relationships with stakeholders and translate business needs into actionable technical requirements. Experience coordinating project tasks such as testing, documentation, requirements gathering, or data validation to support successful system implementations. Skill in troubleshooting application issues by analyzing logs, reproducing errors, and coordinating with vendors or internal development teams. Experience configuring and administering enterprise applications, including managing user roles, permissions, and system settings. Knowledge of Agile or iterative development practices and experience participating in sprint activities such as backlog refinement, testing, or user story development. Familiarity with low-code development platforms or scripting languages used to automate workflows or enhance system functionality. Proficiency developing reports, dashboards, and data extracts using business intelligence tools, SQL queries, or similar technologies. APPLICANT SUPPORT & INFORMATION Applications must be submitted online. Before submitting your application, carefully review ALL the information detailed on our APPLICANT SUPPORT page linked HERE . Applicants with disabilities who require reasonable accommodation to participate in the recruitment process may submit a request for accommodation to the email provided below. For additional employment information, please click HERE . WHAT TO EXPECT AFTER APPLYING This recruitment process may take up to 4-6 weeks to complete. We will notify you of the outcome after each step of the recruitment process, detailed below: EVALUATION: Qualifying evaluation of education, training and experience based upon submitted application and supplemental questionnaire. ELIGIBILITY: Applicants who best meet job-related qualifications will be placed on an eligible list which will remain active for approximately six (6) months and may be invited to participate in a selection interview. Other vacancies may be filled using this list. Questions regarding this posting may be e-mailed to MPenate@lacourt.org . Follow us on social media! X | Instagram | Threads | YouTube | Facebook | LinkedIn

*This opportunity is open to internal and external candidates* The ideal candidate is a strategic IT service management professional with a strong background in developing and optimizing ITSM frameworks that align technology investments with business needs and customer experience goals. They excel at collaborating with business partners, IT teams, and external stakeholders to modernize service delivery, strengthen operational efficiency, and support long-term service management strategies. With the ability to translate complex technical and operational concepts into clear, actionable plans, they bring a forward-thinking approach to improving service integration across programs. In addition to their service management expertise, the ideal candidate is highly skilled in software license management, maintaining accurate inventories, ensuring compliance with licensing agreements, and partnering with procurement and IT teams to support cost-effective licensing strategies. They are analytical, detail-oriented, and comfortable contributing to project-based initiatives that enhance agency performance. Above all, they are a collaborative, customer-focused leader committed to continuous improvement and advancing ESD’s mission through thoughtful, innovative technology service management. The Innovation & Technology Office, Information Technology Services (ITSD) Division of the Employment Security Department (ESD) manages, develops, supports, and maintains the agency’s computer systems, web technologies, network and data communications and the data warehouse. It also provides technical assistance for installation and operation of personal computers and software. This full-time/permanent role is primarily telework; however, you may need to report to the office for occasional meetings or special events. *This opportunity is open to internal and external candidates* The ideal candidate is a strategic IT service management professional with a strong background in developing and optimizing ITSM frameworks that align technology investments with business needs and customer experience goals. They excel at collaborating with business partners, IT teams, and external stakeholders to modernize service delivery, strengthen operational efficiency, and support long-term service management strategies. With the ability to translate complex technical and operational concepts into clear, actionable plans, they bring a forward-thinking approach to improving service integration across programs. In addition to their service management expertise, the ideal candidate is highly skilled in software license management, maintaining accurate inventories, ensuring compliance with licensing agreements, and partnering with procurement and IT teams to support cost-effective licensing strategies. They are analytical, detail-oriented, and comfortable contributing to project-based initiatives that enhance agency performance. Above all, they are a collaborative, customer-focused leader committed to continuous improvement and advancing ESD’s mission through thoughtful, innovative technology service management. The Innovation & Technology Office, Information Technology Services (ITSD) Division of the Employment Security Department (ESD) manages, develops, supports, and maintains the agency’s computer systems, web technologies, network and data communications and the data warehouse. It also provides technical assistance for installation and operation of personal computers and software. This full-time/permanent role is primarily telework; however, you may need to report to the office for occasional meetings or special events. This position is responsible for developing, deploying, and optimizing the IT Service Management Program ensuring alignment with business transformation, customer experience improvements, and technology investments. The role will implement robust IT service management (ITSM) strategies, that will drive efficiency, enhance service integration across programs, and improve overall agency performance. In addition to service management leadership, the ideal candidate will also be responsible for managing software licenses, ensuring compliance with software agreements, and optimizing software usage across the organization. This includes maintaining accurate license inventory, analyzing usage trends, and collaborating with procurement and IT teams to support cost-effective licensing strategies. Some of your daily tasks may include but are not limited to: Strategic Service Management Planning & Execution Develop and implement a comprehensive plan for the future of IT service management, defining and documenting IT services, processes, measures, and investment needs. Assess the IT organization’s current service landscape and develop a roadmap for modernizing service management approaches including identifying and prioritizing opportunities for automation and process optimization. Partner with business and technology leaders to identify opportunities for service improvements, ensuring alignment with agency goals and performance metrics. Ensure the service management strategy enhances equitable and accessible services for all customers. IT Service Management Framework & Governance Establish and refine the IT Service Management (ITSM) framework, incorporating ITSM best practices and industry standards. Develop and implement key service processes such as Incident, Problem, Change, and Request Management, ensuring seamless service operations. Develop, deploy, and optimize ITSM tools (e.g., BMC Helix, ServiceNow) to improve workflow automation, reporting, and service request tracking. Consult and recommend senior leadership about technology investments and prioritization that align with the agency’s strategic initiatives. Design governance structures to maintain service quality, security compliance, and continuous improvement. Define performance metrics, SLAs (Service Level Agreements), and KPIs to track service effectiveness and customer satisfaction. Service Catalog & Portfolio Management Develop a comprehensive Service Management Portfolio to document, manage, and continuously improve IT and business services. Create a centralized Service Catalog that provides transparency into available services, SLAs, and support processes for staff and external stakeholders. Customer Experience & Business Transformation Lead service delivery modernization efforts that improve the end-to-end customer experience across all agency programs to ensure alignment with business transformation, customer experience improvements, and technology investments. Develop strategies for seamless integration between business processes, IT services, and customer support functions. Work closely with Customer Experience (CX) teams to design user-centric service solutions that enhance accessibility, efficiency, and responsiveness. Utilize data analytics and insights to inform management and support prioritization of continuous improvements to service delivery and identify opportunities for process optimization. Lead initiatives to modernize legacy service delivery models, ensuring they are scalable, resilient, and aligned with evolving agency needs. Change Management Provides leadership and stakeholder engagement with the ability to collaborate across multiple teams across the agency. Problem-solving mindset focused on innovation, efficiency, and customer satisfaction. Ability to change management initiatives and advocate for service management best practices. Software License Management & Operational Support Manage software licenses across the organization, ensuring compliance with vendor agreements and optimizing usage. Maintain accurate license inventories and analyze usage data to support cost-effective procurement. Collaborate with procurement, IT, and legal teams to ensure licensing strategies align with operational needs. Support project-based initiatives within the operations team, contributing to service delivery improvements and cross-functional collaboration. Train and provide guidance to IT and business teams on proper software usage, provisioning, and compliance requirements while facilitating knowledge transfer within the IT team to ensure sustainable license management practices. To request a full job description, click here This position is responsible for developing, deploying, and optimizing the IT Service Management Program ensuring alignment with business transformation, customer experience improvements, and technology investments. The role will implement robust IT service management (ITSM) strategies, that will drive efficiency, enhance service integration across programs, and improve overall agency performance. In addition to service management leadership, the ideal candidate will also be responsible for managing software licenses, ensuring compliance with software agreements, and optimizing software usage across the organization. This includes maintaining accurate license inventory, analyzing usage trends, and collaborating with procurement and IT teams to support cost-effective licensing strategies. Some of your daily tasks may include but are not limited to: Strategic Service Management Planning & Execution Develop and implement a comprehensive plan for the future of IT service management, defining and documenting IT services, processes, measures, and investment needs. Assess the IT organization’s current service landscape and develop a roadmap for modernizing service management approaches including identifying and prioritizing opportunities for automation and process optimization. Partner with business and technology leaders to identify opportunities for service improvements, ensuring alignment with agency goals and performance metrics. Ensure the service management strategy enhances equitable and accessible services for all customers. IT Service Management Framework & Governance Establish and refine the IT Service Management (ITSM) framework, incorporating ITSM best practices and industry standards. Develop and implement key service processes such as Incident, Problem, Change, and Request Management, ensuring seamless service operations. Develop, deploy, and optimize ITSM tools (e.g., BMC Helix, ServiceNow) to improve workflow automation, reporting, and service request tracking. Consult and recommend senior leadership about technology investments and prioritization that align with the agency’s strategic initiatives. Design governance structures to maintain service quality, security compliance, and continuous improvement. Define performance metrics, SLAs (Service Level Agreements), and KPIs to track service effectiveness and customer satisfaction. Service Catalog & Portfolio Management Develop a comprehensive Service Management Portfolio to document, manage, and continuously improve IT and business services. Create a centralized Service Catalog that provides transparency into available services, SLAs, and support processes for staff and external stakeholders. Customer Experience & Business Transformation Lead service delivery modernization efforts that improve the end-to-end customer experience across all agency programs to ensure alignment with business transformation, customer experience improvements, and technology investments. Develop strategies for seamless integration between business processes, IT services, and customer support functions. Work closely with Customer Experience (CX) teams to design user-centric service solutions that enhance accessibility, efficiency, and responsiveness. Utilize data analytics and insights to inform management and support prioritization of continuous improvements to service delivery and identify opportunities for process optimization. Lead initiatives to modernize legacy service delivery models, ensuring they are scalable, resilient, and aligned with evolving agency needs. Change Management Provides leadership and stakeholder engagement with the ability to collaborate across multiple teams across the agency. Problem-solving mindset focused on innovation, efficiency, and customer satisfaction. Ability to change management initiatives and advocate for service management best practices. Software License Management & Operational Support Manage software licenses across the organization, ensuring compliance with vendor agreements and optimizing usage. Maintain accurate license inventories and analyze usage data to support cost-effective procurement. Collaborate with procurement, IT, and legal teams to ensure licensing strategies align with operational needs. Support project-based initiatives within the operations team, contributing to service delivery improvements and cross-functional collaboration. Train and provide guidance to IT and business teams on proper software usage, provisioning, and compliance requirements while facilitating knowledge transfer within the IT team to ensure sustainable license management practices. To request a full job description, click here REQUIRED: Option 1: Eight (8) years of IT experience developing and implementing methods and processes for managing IT projects, products, systems and processes. Option 2: Associate’s degree with major study in Information Systems/Technology, Computer Science, Computer Forensics, Data Analytics, Statistical Analysis, Engineering, or a closely related field AND six (6) years of progressive *IT experience. Option 3: Bachelor’s degree with major study in Information Systems/Technology, Computer Science, Computer Forensics, Data Analytics, Statistical Analysis, Engineering, or a closely related field AND four (4) years of progressive *IT experience. Option 4: A combination of education and progressive *IT experience totaling at least eight (8) years. The required experience includes: Qualifying professional IT experience is defined as experience in one or more of the following IT disciplines: IT consulting, applications development, systems administration, and data management. Knowledgeable in managing third-party vendors for effective delivery of required work products. Knowledgeable in tracking and managing complex IT environment, customer relationships and developing credibility with management, stakeholders and staff. Knowledgeable in developing methods and processes for managing IT projects, products, systems, and processes. Required equity competencies: The ability to take action to learn and grow. The ability to take action to meet the needs of others. Preferred/Desired Skills: Five (5) years of experience managing system development and implementation projects in a government environment. Five (5) years of experience managing the Washington State authorizing environment related to contract procurement and technology oversight. Five (5) years of experience applying enterprise change management methods such as Information Technology Infrastructure Library (ITIL)/Microsoft Operations Framework (MOF) organizational changes. Three (3) years of experience in strategic planning, budgeting, and technology cost estimation, and technology assessment. ESD Employee Competencies : Ability to demonstrate and adhere to the following: Accountability: Accept personal responsibility for work and actions. Communication Effectiveness: Effectively convey ideas and information. Critical Thinking: Use purposeful and reflective judgment to process, analyze, interpret, explain, evaluate, illustrate, and compare information. Customer Service: Commit to providing value-added services to external and internal customers. Inclusiveness: Actively contribute to a work environment that embraces diversity and uses diverse perspectives to help achieve organizational goals. Interpersonal abilities: The ability to relate to your co-workers, mitigate conflict, and inspire others to participate. Security: Preserve the confidentiality, integrity, and availability of ESD systems and data in accordance with the policies, procedures, and best practices established and maintained by the ESD information security team. Immediately report any Security event, incident, or breach in reporting. Technical Writing/Documentation: Documenting technical processes and writing technical material in a way that both technical and non-technical people can understand. Ability to document extremely complex technical processes using prescribed methods. Ability to maintain technical documentation written by others and keep it up to date. Documentation is typically done independently with the review of a supervisor. Planning and Organization: Ability to effectively organize multiple assignments to produce work products and services that are accurate, thorough, and on time. Ability to ensure that tasks are planned and documented in advance of their execution. Ability to assist the project manager in estimating and planning project time and completing work breakdowns. Ability to evaluate progress on assigned tasks and adjusts organization, priority, time, method, etc. unsure of competing priorities, contacts supervisor for assistance. Remains acutely aware of timeframes and successfully meets deadlines. If deadlines are in jeopardy, appropriately seeks assistance or guidance from supervisor. Additional Requirement of Employment: Must be able to pass Unemployment Insurance (UI) & Paid Family and Medical Leave (PFML) claim and fraud check. Submit only the required documents as noted below and ensure all Personal Identifying Information (PII) such as Social Security numbers etc... are edited out of your materials for privacy. Please submit your Cover Letter, and Resume with your Online Application through the "Add Attachments" field. . A resume will not substitute for the "work experience" section of the application or vice versa. Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete and may not be considered. Any documents uploaded through this platform will be securely transmitted electronically to support application review. REQUIRED: Option 1: Eight (8) years of IT experience developing and implementing methods and processes for managing IT projects, products, systems and processes. Option 2: Associate’s degree with major study in Information Systems/Technology, Computer Science, Computer Forensics, Data Analytics, Statistical Analysis, Engineering, or a closely related field AND six (6) years of progressive *IT experience. Option 3: Bachelor’s degree with major study in Information Systems/Technology, Computer Science, Computer Forensics, Data Analytics, Statistical Analysis, Engineering, or a closely related field AND four (4) years of progressive *IT experience. Option 4: A combination of education and progressive *IT experience totaling at least eight (8) years. The required experience includes: Qualifying professional IT experience is defined as experience in one or more of the following IT disciplines: IT consulting, applications development, systems administration, and data management. Knowledgeable in managing third-party vendors for effective delivery of required work products. Knowledgeable in tracking and managing complex IT environment, customer relationships and developing credibility with management, stakeholders and staff. Knowledgeable in developing methods and processes for managing IT projects, products, systems, and processes. Required equity competencies: The ability to take action to learn and grow. The ability to take action to meet the needs of others. Preferred/Desired Skills: Five (5) years of experience managing system development and implementation projects in a government environment. Five (5) years of experience managing the Washington State authorizing environment related to contract procurement and technology oversight. Five (5) years of experience applying enterprise change management methods such as Information Technology Infrastructure Library (ITIL)/Microsoft Operations Framework (MOF) organizational changes. Three (3) years of experience in strategic planning, budgeting, and technology cost estimation, and technology assessment. ESD Employee Competencies : Ability to demonstrate and adhere to the following: Accountability: Accept personal responsibility for work and actions. Communication Effectiveness: Effectively convey ideas and information. Critical Thinking: Use purposeful and reflective judgment to process, analyze, interpret, explain, evaluate, illustrate, and compare information. Customer Service: Commit to providing value-added services to external and internal customers. Inclusiveness: Actively contribute to a work environment that embraces diversity and uses diverse perspectives to help achieve organizational goals. Interpersonal abilities: The ability to relate to your co-workers, mitigate conflict, and inspire others to participate. Security: Preserve the confidentiality, integrity, and availability of ESD systems and data in accordance with the policies, procedures, and best practices established and maintained by the ESD information security team. Immediately report any Security event, incident, or breach in reporting. Technical Writing/Documentation: Documenting technical processes and writing technical material in a way that both technical and non-technical people can understand. Ability to document extremely complex technical processes using prescribed methods. Ability to maintain technical documentation written by others and keep it up to date. Documentation is typically done independently with the review of a supervisor. Planning and Organization: Ability to effectively organize multiple assignments to produce work products and services that are accurate, thorough, and on time. Ability to ensure that tasks are planned and documented in advance of their execution. Ability to assist the project manager in estimating and planning project time and completing work breakdowns. Ability to evaluate progress on assigned tasks and adjusts organization, priority, time, method, etc. unsure of competing priorities, contacts supervisor for assistance. Remains acutely aware of timeframes and successfully meets deadlines. If deadlines are in jeopardy, appropriately seeks assistance or guidance from supervisor. Additional Requirement of Employment: Must be able to pass Unemployment Insurance (UI) & Paid Family and Medical Leave (PFML) claim and fraud check. Submit only the required documents as noted below and ensure all Personal Identifying Information (PII) such as Social Security numbers etc... are edited out of your materials for privacy. Please submit your Cover Letter, and Resume with your Online Application through the "Add Attachments" field. . A resume will not substitute for the "work experience" section of the application or vice versa. Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete and may not be considered. Any documents uploaded through this platform will be securely transmitted electronically to support application review. Our agency's mission and values drive every decision that we make, determine how we interact with others, and are at the core of who we are. Our values are Belonging, Love, Equity, Stewardship, and Access. We understand that a work environment that respects your work/life balance is key; that's why many of our positions are eligible for flexible work schedules and teleworking opportunities. Through support, value, and trust, our employees are empowered to grow and develop into their best self. Opportunity for All: We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity. Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply. The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact Cheyenne Pernites- cheyenne.pernites@esd.wa.gov ; or 253-593-7327 or the Talent Acquisition Team, or Washington Relay Service 711, prior to the recruitment closing. If you are having technical difficulties creating, accessing, or completing your application, please contact careershelp@des.wa.gov or (360) 664-1960 or toll free (877) 664-1960, Washington Relay 711. **This Organization Participates in E-Verify** Our agency's mission and values drive every decision that we make, determine how we interact with others, and are at the core of who we are. Our values are Belonging, Love, Equity, Stewardship, and Access. We understand that a work environment that respects your work/life balance is key; that's why many of our positions are eligible for flexible work schedules and teleworking opportunities. Through support, value, and trust, our employees are empowered to grow and develop into their best self. Opportunity for All: We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity. Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply. The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact Cheyenne Pernites- cheyenne.pernites@esd.wa.gov ; or 253-593-7327 or the Talent Acquisition Team, or Washington Relay Service 711, prior to the recruitment closing. If you are having technical difficulties creating, accessing, or completing your application, please contact careershelp@des.wa.gov or (360) 664-1960 or toll free (877) 664-1960, Washington Relay 711.