Role Description The Help Desk Specialist I - Clinical Applications position for Nuvodia is a regular, full-time position 40 hours a week, daytime schedule on: Fri(8hrs), Sat(12hrs), Sun(12hrs), Mon(8hrs). This is a fully remote position. As the initial phone contact for clients, the help desk employee collects detailed information and prioritizes service requests in order to determine resolution or a method of escalation. The Help Desk Specialist I employee must be able to work effectively and efficiently to identify and resolve multiple high priority issues in a fast-paced office environment with constant interruptions and continual deadlines. This position must demonstrate professionalism to the client in order to positively affect customer’s impression of our support. This position must have excellent organizational skills, a sense of urgency, the ability to make good decisions, and the skills needed to effectively prioritize tasks. Qualifications - Associate degree in related field or equivalent experience. Requirements - One year experience in technical helpdesk experience. - Experience with Workstation, Network and Cloud Technology. - Knowledge of Workstation Hardware & Software support. - Fundamental knowledge of healthcare or radiology application functionality (desired). - Experience supporting RIS, PACS, or Voice Recognition systems (desired). - Eligible employees must be able to pass a post-offer, pre-employment drug test. Benefits - Employees can enroll in medical and dental insurance and are covered by basic vision and term life insurance. - Employees are able to enroll in our company's 401k retirement plan with employer matching opportunities. - Paid vacation, sick, and personal leave. - Paid holidays and quarterly profitability bonuses.

Role Description The Associate Consultant provides high quality, timely development and on-time input to solutions for service delivery, managed services, or implementation-oriented client projects. Assignments range in complexity from basic analysis and problem solving to assisting in the development of more complex solutions to leading small teams. Also develops modules and low-level designs while monitoring technical quality standards of onshore/offshore developers. - Supporting the design and build of new technology solutions including understanding business needs, determining product specifications, production timetables, pricing, and time-integrated plans for product introduction; developing marketing strategies. - Conducting market research to understand business needs and generating product requirements. - Managing internal and external cross-functional stakeholders to support product development. - Leveraging business experience and acumen in identifying strategic alternatives to client questions. - Working in a team of like-minded professionals to create reports, presentations, and workshops with client employees, management teams, and other stakeholders, under the guidance of our “the best on the business” team leaders. - Developing broad knowledge of related consulting methodologies and the pharmaceutical market through the delivery of consulting engagements and participation in formal and informal learning opportunities. - Assisting development and writing of proposals with senior support. - Attending, supporting, and presenting at client meetings. Qualifications - Minimum of Bachelor's Degree in Life Sciences / Economics / Business. Master's Degree or Ph.D. with commercial experience in the healthcare industry welcome. - Advanced English. - 3-5 years of experience with patient research: HEOR, PROs or clinical outcomes preferred. Work Model This is a fully remote position in Mexico. Company Description IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.

Role Description The job profile for this position is Registered Nurse III, which is a Band 3 Senior Contributor Career Track Role. As a Telephonic Critical Support Nurse Lead RN, you will help guide a high-impact, 24/7 clinical call center that supports patients, caregivers, clinicians, hospitals, and referral partners. This remote role is ideal for a compassionate nursing expert who brings calm judgment, strong clinical insight, and a growth mindset to urgent patient needs. You will help protect therapy continuity, strengthen team readiness, and support reliable care for patients managing complex and chronic conditions. Responsibilities - Lead with clinical confidence during urgent calls by helping the team triage patient needs, reduce medication interruptions, and support safe therapy continuation. - Guide patients, caregivers, and clinical partners through issues related to infusion devices, central lines, medication administration, and other therapy support needs. - Build clear connections across patients, caregivers, pharmacists, nurses, hospitals, physicians, and internal partners so care needs are addressed with urgency and accuracy. - Strengthen team performance by orienting new hires, supporting onboarding, coordinating annual clinical nurse competencies, and helping staff prepare for new therapy launches. - Create, update, and improve resources that help the Nurse Clinical Support Center work with consistency in a fast-paced environment. - Use data and trend insights to monitor unit activity, report key statistics, and identify opportunities to improve service, readiness, and patient support. - Support team meetings, policy updates, and procedure maintenance with a focus on practical solutions, shared learning, and continuous improvement. Qualifications - Active Registered Nurse (RN) multistate license in good standing, with the ability to obtain licensure in all 50 states. - At least 10 years of RN experience. - At least 3 years of full-time Nurse Clinical Support Center experience. - Ability to work fluctuating shifts, including four 10-hour days and five 8-hour days as business needs require, Monday through Friday. - Ability to work occasional overnight shifts and take call as needed. Evening and overnight shifts may include a shift differential. - Strong leadership, coaching, communication, organization, and customer service skills. - Ability to analyze data, compile statistical reports, and use Microsoft Office tools, including Word, Excel, and PowerPoint. - Working knowledge of clinical, legal, and regulatory considerations that guide safe patient support. Requirements - Bachelor of Science in Nursing preferred. - Critical care, home infusion, or specialty pharmacy experience. - Experience developing clinical resources, training materials, or team education content. - Comfort building networks across clinical, pharmacy, operations, and leadership teams. Benefits - Comprehensive range of benefits, with a focus on supporting your whole health. - Health-related benefits including medical, vision, dental, and well-being and behavioral health programs. - 401(k) and company paid life insurance. - Tuition reimbursement. - A minimum of 18 days of paid time off per year. - Paid holidays and leaves of absence.

Role Description The Clinical Research Data Specialist I (CRDS I) works under general supervision to extract clinical data and research data from electronic medical records and other sources and enters this data into electronic data capture system utilized for the clinical research protocol. The CRDS I will be responsible for entering data for multiple oncology clinical trials. The position involves a high volume of data abstraction and data entry. This position does not include any direct patient contact. Principal Duties and Responsibilities - Proactively track assigned research subject’s upcoming protocol appointments and visits and document on central clinical research data specialist (CRDSP) tracker. - Effectively monitor research subject condition and take appropriate action to ensure compliance with research protocol data entry requirements. - Proactively take steps to obtain missing source documents from all relevant sources. - Identify inaccurate source documents and track source document inconsistencies until resolved. - Ensure accurate and timely entry of required data into various study-specific electronic data-capture systems. - Ensure appropriate documentation of own study-specific delegation and training prior to entering data. - Ensure adequate source documentation is in place prior to entering data. - Obtain and abstract complex clinical information from multiple sources (medical records, research records, etc.) for research subjects. - Independently manage adverse event (AE) and concomitant medication (CM) data as required by the sponsor, institution, and federal regulations. - Independently manage tumor response data entry. - Enter vital signs and EKGs into study-specific electronic data-capture system independently as required for individual studies. - Enter quality of life assessments into study-specific electronic data-capture system independently as required for individual studies. - Enter all required correlative research blood samples and clinical safety laboratory specimen results into study-specific electronic data-capture system independently as required for individual studies. - Enter all protocol required tests and procedures independently into study-specific electronic data-capture system as required for individual studies. - Work professionally with sponsor representatives to review and correct data recorded in the case report forms. - Track and appropriately manage sponsor data entry deadlines. - Resolve and answer data queries with minimal errors. - Perform standard data management quality control steps. - Maintain awareness of details of clinical data to identify missing or inaccurate data; and track data inconsistencies for team to review and report accordingly. - Remain flexible and adapt to change and variety on the job. - Effectively handle unexpected situations and changing research subject and protocol conditions. - Develop individual research visit flow charts, intake sheets, and other tools as needed to independently ensure timely and accurate data entry. Qualifications - Bachelor's Degree Related Field of Study required. - Research Related Experience 1-2 years preferred. Requirements - Careful attention to detail. - Good organizational skills. - Ability to follow directions. - Good communication skills. - Computer literacy. - Working knowledge of clinical research protocols. - Ability to demonstrate respect and professionalism for subjects’ rights and individual needs. Benefits At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.