Role Description As a Guest Experience Agent, you are the first point of contact for our guests - digital, empathetic and solution-oriented. You accompany them before, during and after their stay and ensure that their experience is smooth and special. - Support and communicate with our guests and partners via WhatsApp, e-mail, chat and, if necessary, telephone - Processing inquiries about bookings, arrivals & departures, special requests and feedback - You are the first point of contact for urgent problems or emergencies occurring at our remote cabins - You handle guest inquiries of technical nature, follow-up questions about the cabin stay, as well as complaints and other feedback - Be part of a growing hospitality tech start-up company - Work closely with internal teams (e.g. Operations, Marketing, Tech) - Support the quality assurance of our guest processes, improve usage of AI and automated processes Qualifications - Experience in customer service, ideally in the hotel, tourism or hospitality industry - You have a real heart for guests, speak their language - and can also deal with challenging situations professionally - You are motivated to support our guests with all matters - no matter, if tech- or quality related - Very good written and spoken German (C1+), good English skills - Experience in working with Slack, Notion and CRM tools - Structured way of working, reliability and an eye for detail - You have a digital affinity, are a team player and enjoy working remotely Benefits - A meaningful role in a growing, sustainable hospitality company - 100% remote work in a motivated team - Digital work environment - Flexibility to enhance work-life-balance Company Description Raus ist ein schnell wachsendes Berliner Scale-up, das neu definiert, wie Menschen in der Natur zur Ruhe kommen. Seit 2021 bieten wir immersive Erlebnisse an einzigartigen, naturnahen Standorten – ermöglicht durch sorgfältig gestaltete Cabins – und haben bereits mehr als 50.000 Gästen geholfen, Abstand vom Stadtleben zu finden. Mit kontinuierlichem Wachstum Jahr für Jahr und einer Expansion in ganz Europa, unterstützt von führenden Brancheninvestoren, positionieren wir Raus als den europäischen Kategorienführer im Bereich „Experiential Outdoor Hospitality“.

• Establish and maintain relationships with external experts • Respond to inquiries by providing scientific/medical information • Deliver presentations on various scientific topics • Attend relevant meetings and conferences and prepare summaries of key data

• Primarily Outbound calls with Inbound call opportunities • Work with clients to deliver Medicare Health Plans solutions that work with their doctors, hospitals, and medications. • You will work with most major insurance carriers and be able to sell Medicare Advantage, Medicare Supplement, and/or Part D Prescription Drug Plans. • Fulfill all policy requirements • Constantly update job knowledge and learn about new products and services • Attend and participate in team meetings • Be coachable, open-minded, and open to constructive feedback (we want you to grow!)

Role Description We are looking for a detail-oriented and responsible Associate – Trust & Safety to help build a safe, respectful, and trustworthy community across Dostt and Eaze. In this role, you will review and moderate audio, video, and chat conversations, identify policy violations, and ensure that all user interactions comply with platform guidelines. You will work closely with the Trust & Safety team to maintain community standards, improve user experience, and protect the integrity of our platforms. Key Responsibilities: - Review and moderate audio, video, and chat conversations as per platform guidelines. - Monitor user-generated content and interactions to ensure compliance with community standards. - Identify, investigate, and take appropriate action on inappropriate, abusive, harmful, or policy-violating content. - Escalate critical safety issues and high-risk cases to the relevant internal teams. - Audit recorded conversations to ensure quality, compliance, and policy adherence. - Document moderation decisions accurately and maintain detailed moderation records. - Assist in preparing periodic moderation reports and identifying recurring trends. - Support appeals and review requests by re-evaluating flagged content when required. - Collaborate with cross-functional teams to improve moderation processes and user safety initiatives. - Stay updated on evolving Trust & Safety policies, moderation guidelines, and platform protocols. - Contribute towards creating a safe, respectful, and engaging experience for users across Dostt and Eaze. Qualifications - Bachelor's degree in any discipline. - 1–2 years of experience in Content Moderation, Trust & Safety, Community Moderation, Customer Support, Quality Audit, or similar roles. - Strong understanding of community guidelines and online safety standards. - Excellent analytical and decision-making skills with sound judgment. - Strong verbal and written communication skills. - Proficiency in English and at least one regional language (Read, Write & Speak mandatory). - Comfortable reviewing sensitive or potentially disturbing content while maintaining professionalism. - Basic knowledge of CRM tools, Microsoft Excel, and computer applications. - High attention to detail with the ability to maintain consistency in moderation decisions. - Ability to work independently and collaboratively in a fast-paced environment. Requirements - Experience in Trust & Safety or platform moderation operations. - Familiarity with social, audio-first, chat-based, or creator community platforms. - Understanding of fraud prevention, abuse detection, and policy enforcement. - Strong interpersonal and conflict-resolution skills. - Ability to manage high moderation volumes while maintaining quality and accuracy. - Experience working with moderation dashboards, QA tools, or ticketing systems. Benefits - Be part of building safe and trusted communities on rapidly growing social platforms. - Work on large-scale Trust & Safety operations with real user impact. - Gain hands-on exposure to content moderation, community safety, and policy enforcement. - Collaborative, high-growth startup environment with opportunities to learn and grow. - Opportunity to make a meaningful impact by fostering healthier and safer digital interactions.