• Define product strategy and oversee the product lifecycle • Lead product team to identify and solve member needs through differentiated products • Drive cross-functional collaboration between Business, Technology, Finance, Risk, and Marketing • Champion design thinking principles and foster a culture of experimentation • Translate consumer insights into compelling value propositions and measurable business outcomes

• Own the Help Center roadmap across search quality, article strategy, AI summaries, and self-service flows serving millions of global customers. • Improve Automation Rate and CSAT by identifying high-impact opportunities to deflect contacts via better self-service, smarter surfacing, and proactive resolution. • Build AI-integrated search and content experiences with ML/LLM partners to enhance relevance, summaries, and contextual Quick Actions. • Partner with CX Ops, Content Design, Engineering, and Data Science to maintain accurate, high-coverage knowledge across geographies and languages. • Define and track funnel metrics (Automation Rate, Search AtR, CSAT, escalation rate) and use data to drive prioritization. • Collaborate with internal platform teams and 3P vendors to keep chat, voice, and agent-tool integrations seamless and current.

• Define and deliver the products for our customers that wish to stop cybercriminals before they can successfully attack their consumers. • Define and deliver the products within the Consumer Threat Protection and Alliances spaces that will meet and exceed our revenue and retention targets. • Lead and coordinate a growing team of analytics professionals across Security Research, Data Science, AI Operations and API Engineering. • Lead prioritization of enrichment, correlation, and identity analytics capabilities that improve risk contexts and threat fidelity. • Partner with Security Research, Data Science, and Data Engineering to identify and integrate new sources that help to drive new products for this market segment. • Drive the embedding of AI/ML-driven enrichment and detection methods into SpyCloud’s pipeline, driving automation and scalability. • Balance roadmap investments between scalability, intelligence depth, identity signals, and cost efficiency. • Work with downstream product teams to turn signals into high-impact detections, alerts, and identity risk scoring / identity insights. • Define APIs, schemas, and service-level expectations for internal and external consumers of SpyCloud data. • Collaborate with Product Marketing and Customer Success to translate intelligence value into product narratives and use cases that resonate with Consumer Identity and/or Consumer Fraud teams.

Role Description We are looking for a Senior Product Manager, Consumer Growth & Fan Engagement to help shape the next generation of fan experiences across Sports Illustrated, FanSided, and other owned-and-operated properties within the Minute Media portfolio. This role focuses on premium fan experiences, fan identity, personalization, and audience engagement. Working across Product, Editorial, Audience Development, Growth, Design, Data, Revenue, and Engineering, you will help deepen fan relationships, grow direct audience engagement, and increase the value of known fans across our portfolio. This is a strategic role at the intersection of sports, media, consumer growth, and AI. You understand how American sports fans engage, and you know how to build products and experiences that encourage them to participate, return, and deepen their connection to our content and communities over time. AI is core to how this role operates, both in the fan-facing experiences you help create and in the agent-driven workflows you use to accelerate discovery, experimentation, and execution. What You'll Do - Own the product strategy and roadmap for fan engagement experiences across our US sports media portfolio, including community, participation, personalization, gamification, and other interactive experiences that deepen fan relationships and drive audience growth, engagement, and revenue. - Lead fan identity, audience segmentation, personalization, and registration initiatives that strengthen direct audience relationships and drive engagement, conversion, and long-term audience value. - Build and operate a culture of experimentation through A/B testing, rapid prototyping, cohort analysis, and continuous optimization of fan experiences. - Leverage AI to create differentiated fan experiences while using AI-native workflows, agents, and automation to accelerate product discovery, experimentation, vendor evaluation, and execution. - Partner with Business Development, Revenue, Editorial, Audience Development, and Marketing teams to evaluate and launch strategic partnerships that create differentiated fan experiences and unlock new audience and monetization opportunities. - Identify, evaluate, and integrate third-party technologies and vendors (interactive platforms, gaming providers, AI tools, data and identity platforms, and audience technologies), owning build-versus-buy decisions where appropriate. - Define success metrics and KPIs, make data-driven decisions, and measure impact from hypothesis through launch, experimentation, and optimization. - Translate strategic opportunities into actionable roadmaps, product requirements, experiments, and execution plans that deliver measurable business outcomes. - Collaborate closely with Product, Design, Editorial, Audience Development, Growth, Data, Revenue, Marketing, and Engineering teams to successfully launch and scale new consumer experiences. Qualifications - 5+ years of product management experience building consumer-facing sports products, with experience in sports media, publishing, fantasy sports, betting, fan engagement, or community-driven experiences. - Deep knowledge of US sports and a strong understanding of how sports fans discover, engage with, and deepen their connection to teams, athletes, creators, and communities over time. - Experience owning products or features that drove measurable growth in engagement, retention, personalization, audience development, monetization, or customer lifetime value. - Experience building or scaling community, participation, prediction, loyalty, gamification, or other fan engagement experiences. - Hands-on experience building personalization, fan identity, audience segmentation, or first-party data products. - Strong experimentation mindset, leveraging data, customer insights, testing, and AI-enabled workflows to accelerate product discovery, decision-making, and execution. - Experience driving initiatives independently from concept through launch and optimization in cross-functional environments. - Strong communication skills and ability to influence stakeholders across Product, Editorial, Audience Development, Growth, Revenue, Marketing, Design, Data, and Engineering teams. - Strong analytical and experimentation mindset, leveraging data, customer insights, testing, and AI-enabled workflows to drive product discovery, decision-making, and execution in technical environments. Nice To Have - Experience in fantasy sports, prediction, sports betting, loyalty, or community products. - Experience with audience growth, registration, retention, or monetization. - Background in sports media, publishing, gaming, or subscription products. Where You'll Be Remote (East Coast preferred) Salary and Benefits - The expected salary range for this position is between $135,000 and $145,000. Actual pay will be determined based on skills, experience, and location. - This position is also eligible for performance-based compensation. - The benefits available for this position include: - Flexible vacation policy - 15 paid holidays - Paid parental leave - Health insurance - 401(k) with company match Equal Opportunity Employer Minute Media is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minute Media participates in E-Verify.