Role Description The Senior Salesforce Developer designs, develops, and implements complex Salesforce solutions to support public sector and DoD environments. This role leads technical design, builds scalable Apex and Lightning-based solutions, integrates Salesforce with enterprise systems, and supports the full software development lifecycle. The Senior Developer mentors junior staff, reduces technical debt through best practices, and ensures high-quality, secure, and performant Salesforce implementations. Qualifications - Preferred public sector experience or multiple Salesforce project implementation experience. - Strong expertise in Salesforce platform and applications, with a deep understanding of Salesforce development best practices and standards. - Proficiency in Apex programming language and declarative tools, such as Flow and Omnistudio. - Salesforce certifications (e.g., Salesforce Certified Platform Developer I, Salesforce Certified Administrator) are required. - Bachelor's degree in Computer Science, Information Technology, or a related field. Requirements - Must possess an interim Secret security clearance or higher. - Must have at least 3-5 years of experience with Omniscript, Data Raptors, Integration Procedures, and Flex cards. - Shall have a minimum of twelve (12) years of general work experience. - Candidate must also demonstrate experience supporting Salesforce platform(s) within Department of Defense (DoD) environments. - Shall have three (3) years of experience developing Lightning Web Components and Visualforce pages. - Shall have experience with full-stack engineering, including three (3) years experience deploying Salesforce production enterprise applications. - U.S. Citizenship is required. Benefits - Estimated Starting Salary Range: $120,000 - $160,000 - Pay commensurate with experience. - Full-time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided. - Benefits are subject to change with or without notice. Company Description Criterion is a part of Cherokee Federal – the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and serving the government’s mission with compassion and heart.

Role Description The RGS Operations team is seeking a Senior Salesforce Architect to assume overall responsibility for the RGS Salesforce environment. In this pivotal role, you will engage with key stakeholders to scope and prioritize initiatives, ensuring the delivery of efficient, scalable solutions that transition our ecosystem from legacy third-party tools to a fully unified, automated platform. You will lead complex efficiency enhancements, govern platform architecture, and ensure strict compliance with government contracting standards to support the sales enablement systems of our rapidly growing organization. Duties and Responsibilities - Core CRM & Revenue Operations - Sales Cloud: Serve as the core CRM program of record for Sellers and Customer Success Executives to manage opportunities, forecasting, and cadences. - Revenue Cloud Advanced (RCA) / CPQ: Lead the multi-year implementation of RCA to replace our deprecated Salesforce CPQ package. - Billing & Compliance: Configure native RCA features to automate invoice generation and ensure Integrated Revenue Recognition in compliance with ASC 606/IFRS 15 standards. - CPQ "Integrity Engine": Build and manage Configuration Rules, Auto-Add rules, and Advanced Approvals to protect margins and automate the quote-to-cash workflow. - Service & Customer Experience - Service Cloud: Drive the complete migration from Zendesk to Service Cloud, establishing Email-to-Case routing architectures, managing complex SLA clocks (Entitlements and Milestones), and enforcing data governance via Global Picklists. - Knowledge Management: Implement and manage Salesforce Knowledge, establishing a draft-to-publication lifecycle and utilizing Einstein Article Recommendations within the agent console. - Experience Cloud (RGSCC Phase 2): Build and maintain secure, branded external customer portals authenticated via Okta where customers can view product entitlements, submit support cases, and browse the knowledge base. - Enterprise Resource Planning & Architecture - Certinia (FinancialForce): Integrate and configure Certinia for Professional Services Automation (PSA) to streamline project/resource management, internal financial visibility, and T&E tracking. - DevOps Center: Standardize the Salesforce development lifecycle, automate change tracking, and manage complex release deployments and environment synchronizations. - Salesforce Shield & Platform Security: Maintain platform hardening, file upload governance (Content Security Policies), and data protection protocols. - Strategic Future Initiatives (FY27 Roadmap) - Agentforce: Deploy an AI-driven, unified console interface for service agents to reduce context switching. - Advanced Dashboards: Deploy predictive analytics and interactive executive dashboards utilizing Tableau CRM / Einstein Analytics. - Compliance: Execute platform hardening to meet strict Cybersecurity Maturity Model Certification (CMMC) Level 2 requirements for handling sensitive government data. - Salesforce Mobile: Lead the strategic rollout and configuration for key field and sales users. - Other duties as assigned. Qualifications - Deep technical knowledge and hands-on implementation experience across a modern Salesforce ecosystem. - Expertise in advanced subscription and usage-based billing, complex order and contract management (amendments, renewals, co-terminations, bundling), and channel partner revenue management. - Demonstrated capability in configuring Revenue Cloud Advanced (RCA) / CPQ and migrating off legacy third-party support systems (e.g., Zendesk). - Experience integrating FinancialForce/Certinia and enforcing DCAA, FOCI, and CMMC compliance standards. - Extensive experience with Salesforce DevOps Center, managing a strict "sandbox-first" deployment lifecycle. - Proven ability to work independently, manage multiple complex projects, and lead architectural governance. Location/Travel - Remote flexibility (or specific location as determined by RGS hiring requirements). - Travel expectations as dictated by project or leadership needs.

• Act as the strategic consultant to client stakeholders, driving business transformation and process optimization. • Architect end-to-end solutions combining Health Cloud foundations with complex Revenue Cloud (CPQ/Billing) transaction models. • Respond rapidly and dynamically to shifting client priorities, clarifying ambiguous requirements in real time.

Role Description The Salesforce Classic Technical Lead owns the hands-on technical quality of established Salesforce Classic orgs — typically large, heavily customised codebases with significant accumulated technical debt that are maintained and enhanced under a managed-service arrangement. The role combines deep Apex/Visualforce engineering with the discipline of objective, tool-driven code-quality remediation: - Planning and executing severity-based remediation against the Salesforce Code Analyzer baseline - Enforcing deployment quality gates - Protecting platform stability (governor limits, data storage) - Maintaining a defensible evidence trail suitable for client and audit scrutiny Company Description At Zensar, we’re “experience-led everything.” We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. - Part of the $4.8 billion RPG Group - A community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.