Role Description This is not a traditional call center support role. We're looking for an experienced customer-facing support professional who enjoys learning software, solving problems, and helping users succeed. Success in this role depends on your ability to quickly learn unfamiliar software, investigate issues independently, understand how workflows function, and confidently guide customers through the platform. If you enjoy exploring new systems, figuring out how things work, and becoming the go-to expert for customers, you'll likely thrive here. - Support customers via phone, chat, and email - Troubleshoot platform issues and identify root causes - Guide users through platform features and workflows - Research unfamiliar questions and find answers independently - Document solutions and contribute to internal knowledge resources Qualifications - 2+ years of customer-facing support experience - Excellent written and verbal English - Strong problem-solving and troubleshooting skills - Ability to learn new software quickly - Ownership mindset and accountability - Comfortable explaining software and workflows to customers Requirements - Preferred Backgrounds: - SaaS Support - Product Support - Technical Support - Customer Success - Software Onboarding or Training - Candidates with traditional customer support backgrounds are welcome to apply if they have strong software-learning aptitude. Benefits - 100% remote / home-based work - Monthly salary: PHP 35,000 – 40,000 - Collaborative and supportive team

Role Description This is not a traditional call center support role. We're looking for an experienced customer-facing support professional who enjoys learning software, solving problems, and helping users succeed. Success in this role depends on your ability to quickly learn unfamiliar software, investigate issues independently, understand how workflows function, and confidently guide customers through the platform. If you enjoy exploring new systems, figuring out how things work, and becoming the go-to expert for customers, you'll likely thrive here. - Support customers via phone, chat, and email - Troubleshoot platform issues and identify root causes - Guide users through platform features and workflows - Research unfamiliar questions and find answers independently - Document solutions and contribute to internal knowledge resources Qualifications - 2+ years of customer-facing support experience - Excellent written and verbal English - Strong problem-solving and troubleshooting skills - Ability to learn new software quickly - Ownership mindset and accountability - Comfortable explaining software and workflows to customers Requirements - Preferred Backgrounds: - SaaS Support - Product Support - Technical Support - Customer Success - Software Onboarding or Training - Candidates with traditional customer support backgrounds are welcome to apply if they have strong software-learning aptitude. Benefits - 100% remote / home-based work - Monthly salary: PHP 35,000 – 40,000 - Collaborative and supportive team

Role Description Safebet sucht einen IT Support Analysten (m/w/x), der unser Team verstärkt. Wachse mit uns, bring neue Ideen ein und entwickle Produkte, die das Sporterlebnis für unsere Kunden noch spannender machen. Jeden Tag arbeitest du in einem hochgradig kollaborativen und agilen Umfeld mit funktionsübergreifenden Teammitgliedern zusammen, um Produkte weiterzuentwickeln und technische Lösungen zu schaffen, die uns voranbringen. - Stellen eines hohen Standards im Kundenservice (remote), in der Zufriedenheit und im Support. - Unterstützung des Corporate-IT-Teams bei der Bereitstellung hochwertiger IT-Support-Services für Endnutzer an allen Standorten der Safebet. - Analyse und Behebung technischer sowie operativer Probleme im Rahmen des Incident-Managements und der Request-Fulfillment-Prozesse. - Mitwirkung an Infrastrukturprojekten zur kontinuierlichen Verbesserung von Tools und Services für unsere Kunden. - Übernahme der Verantwortung für gemeldete Störungen und regelmäßige Kommunikation von Status und Fortschritt. - Analyse, Reparatur und Behebung von Problemen bei Hardware, Betriebssystemen und Software (Windows, macOS, mobile Geräte) sowie bei Systemausfällen und Datenwiederherstellung. - Verwaltung des internen Beschaffungsprozesses im IT-Support. - Verwaltung von Benutzerkonten, Gruppen, Passwörtern und Mailboxen in Active Directory, Exchange Servern (Office 365) sowie weiteren Systemen. - Pflege von Betriebsdokumentationen, einschließlich Knowledge-Base-Artikeln und Standard Operating Procedures. - Beitrag zur Weiterentwicklung und Optimierung von IT-Service-Management-Standards und -Prozessen. Qualifications - Mindestens 3 Jahre Erfahrung im IT-Support-Umfeld. - Starker Kundenfokus sowie fundierte Kenntnisse in IT-Service-Management-Standards und -Prozessen (ITIL). - Erfahrung mit Active Directory, E-Mail-Technologien (Office 365, Exchange Server) und Microsoft-Office-Anwendungen. - Kenntnisse in der Sicherheit von PC-Arbeitsplätzen sowie in Festplattenverschlüsselungssystemen. - Erfahrung mit ITSM-Anwendungen wie Jira Service Desk. - Verständnis von IP-Adressierung, Netzwerken und Telefonie. - Grundkenntnisse in WLAN-Technologie, Netzwerksystemen, Virtualisierung und virtuellen Infrastrukturen (VMware & Hyper-V). - Deutsch mind. B2 Niveau, Sehr gute Englischkenntnisse in Wort und Schrift. Requirements - Agiles Mindset: Du lernst, passt dich an und verbesserst kontinuierlich unsere Arbeitsweise. - Teamplayer: Du lernst voneinander und entwickelst großartige Ideen gemeinsam weiter. - Innovativ: Du bringst neue Ideen ein und arbeitest gerne mit neuesten Technologien. Benefits - Start-Up Qualität: Stabile Grundlage mit schnelleren Entscheidungswegen. - Persönliche und berufliche Weiterentwicklung: Vielfältige Möglichkeiten zur Weiterentwicklung. - Events: Spaß bei Charity-Aktionen oder Team-Events zur Stärkung des Teamgeists. - Unterstützendes Umfeld: Zusammenarbeit und Teamwork, während die Individualität geschätzt wird.

Role Description We are seeking a proactive and hands-on IT M365 Administrator to support and further develop our Microsoft 365 environment. In this role, you will ensure a secure, stable, and efficient Modern Workplace setup for our teams across Europe. If you enjoy working with the latest Microsoft technologies, implementing best practices, and improving user experience, this position is a great fit. Your Responsibilities - Microsoft 365 Administration - Manage and optimize Exchange Online, SharePoint Online, Teams, OneDrive - Administration of Microsoft Entra ID (Azure AD): users, roles, groups, Conditional Access - Maintain and plan M365 licensing - Security, Compliance & Governance - Implement and maintain MFA, Conditional Access & identity protection - Configure DLP, retention labels, sensitivity labels - Monitor Secure Score / Compliance Score and apply improvements - Support internal ISO 27001 / GDPR compliance efforts - Device & Application Management (Intune) - Configure and manage Intune/Endpoint Manager - Manage device configuration profiles, compliance policies, security baselines - Deploy and update applications across Windows/macOS/iOS/Android devices - Support & Collaboration - Provide advanced Level 2/3 support for M365 and Intune topics - Troubleshoot user and device issues - Work closely with IT, HR, Compliance, and business units - Automation & Optimization - Develop PowerShell scripts for automation and standardization - Support onboarding/offboarding workflows - Contribute to Modern Workplace projects and feature rollouts Qualifications - Technical Skills - Proven experience in Microsoft 365 administration - Strong knowledge of Entra ID, Conditional Access, Teams & Exchange Online - Hands-on Intune/Endpoint Manager experience - Solid PowerShell scripting skills - Understanding of cloud security and compliance principles - Soft Skills - Strong problem-solving mindset - Clear communication skills in English (Spanish is a plus) - Independent, structured, and reliable - Ability to work in a dynamic, international environment - Preferred Certifications (not mandatory) - MS-102 (Microsoft 365 Administrator) - MD-102 (Endpoint Administrator) - SC-300 (Identity & Access Administrator) - AZ-104 (Azure Administrator) Benefits - Workflex: Enjoy 25 working days off annually, giving you the flexibility to work from your preferred global location. - Flexible Time Off: Take time off as needed to recharge and maintain a healthy work-life balance. - Annual Training Budget: You will receive 1,500 CHF to support your professional development. - Unity Scheme: Benefit from loyalty rewards starting after 3 years of service.