IT Support Analyst
Location
Austria
Posted
1 day ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
IT Support Analyst
Safebet
Role Description Safebet sucht einen IT Support Analysten (m/w/x), der unser Team verstärkt. Wachse mit uns, bring neue Ideen ein und entwickle Produkte, die das Sporterlebnis für unsere Kunden noch spannender machen. Jeden Tag arbeitest du in einem hochgradig kollaborativen und agilen Umfeld mit funktionsübergreifenden Teammitgliedern zusammen, um Produkte weiterzuentwickeln und technische Lösungen zu schaffen, die uns voranbringen. - Stellen eines hohen Standards im Kundenservice (remote), in der Zufriedenheit und im Support. - Unterstützung des Corporate-IT-Teams bei der Bereitstellung hochwertiger IT-Support-Services für Endnutzer an allen Standorten der Safebet. - Analyse und Behebung technischer sowie operativer Probleme im Rahmen des Incident-Managements und der Request-Fulfillment-Prozesse. - Mitwirkung an Infrastrukturprojekten zur kontinuierlichen Verbesserung von Tools und Services für unsere Kunden. - Übernahme der Verantwortung für gemeldete Störungen und regelmäßige Kommunikation von Status und Fortschritt. - Analyse, Reparatur und Behebung von Problemen bei Hardware, Betriebssystemen und Software (Windows, macOS, mobile Geräte) sowie bei Systemausfällen und Datenwiederherstellung. - Verwaltung des internen Beschaffungsprozesses im IT-Support. - Verwaltung von Benutzerkonten, Gruppen, Passwörtern und Mailboxen in Active Directory, Exchange Servern (Office 365) sowie weiteren Systemen. - Pflege von Betriebsdokumentationen, einschließlich Knowledge-Base-Artikeln und Standard Operating Procedures. - Beitrag zur Weiterentwicklung und Optimierung von IT-Service-Management-Standards und -Prozessen. Qualifications - Mindestens 3 Jahre Erfahrung im IT-Support-Umfeld. - Starker Kundenfokus sowie fundierte Kenntnisse in IT-Service-Management-Standards und -Prozessen (ITIL). - Erfahrung mit Active Directory, E-Mail-Technologien (Office 365, Exchange Server) und Microsoft-Office-Anwendungen. - Kenntnisse in der Sicherheit von PC-Arbeitsplätzen sowie in Festplattenverschlüsselungssystemen. - Erfahrung mit ITSM-Anwendungen wie Jira Service Desk. - Verständnis von IP-Adressierung, Netzwerken und Telefonie. - Grundkenntnisse in WLAN-Technologie, Netzwerksystemen, Virtualisierung und virtuellen Infrastrukturen (VMware & Hyper-V). - Deutsch mind. B2 Niveau, Sehr gute Englischkenntnisse in Wort und Schrift. Requirements - Agiles Mindset: Du lernst, passt dich an und verbesserst kontinuierlich unsere Arbeitsweise. - Teamplayer: Du lernst voneinander und entwickelst großartige Ideen gemeinsam weiter. - Innovativ: Du bringst neue Ideen ein und arbeitest gerne mit neuesten Technologien. Benefits - Start-Up Qualität: Stabile Grundlage mit schnelleren Entscheidungswegen. - Persönliche und berufliche Weiterentwicklung: Vielfältige Möglichkeiten zur Weiterentwicklung. - Events: Spaß bei Charity-Aktionen oder Team-Events zur Stärkung des Teamgeists. - Unterstützendes Umfeld: Zusammenarbeit und Teamwork, während die Individualität geschätzt wird.
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