Role Description Pegasystems is seeking a Lead Cloud Delivery Specialist (LCDS) to play a key hands-on leadership role within the Cloud Acceleration Group (CAG). This is a senior, client-facing position responsible for leading complex cloud implementations, supporting successful client outcomes on Pega Cloud, and contributing to the continuous improvement of Pega's cloud delivery practices. As a Lead, you will act as a trusted technical partner to clients, a go-to escalation point within delivery teams, and a strong collaborator with Consulting, Cloud Advisory, and Client Success. This role is delivery-focused and impact-driven, balancing process-oriented execution excellence with thoughtful guidance and mentoring. What You'll Do at Pega - Client Transformation & Technical Leadership - Lead complex client transformations, including legacy modernization and on-prem-to-cloud migrations. - Serve as a key escalation point for multi-domain technical issues within cloud delivery engagements. - Ensure environment readiness across development, test, and production. - Delivery Execution & Collaboration - Partner with client and internal stakeholders to align on scope, priorities, and success criteria. - Execute delivery plans while balancing immediate client needs with long-term platform health. - Issue Resolution & Operational Excellence - Drive resolution of high-severity issues by coordinating with engineering, product, support, and cloud operations teams. - Ensure timely diagnosis, recovery, and clear communication during incidents. - Use monitoring and diagnostic tools (e.g., PDC) to identify recurring issues and support reliability improvements. - Process, Quality & Continuous Improvement - Apply established best practices, patterns, and standards for cloud delivery engagements. - Capture client feedback and share insights with Product and Engineering. - Mentor and support Cloud Delivery Specialists, helping build technical depth and delivery consistency. Qualifications - 8-12 years of relevant Pega experience, including experience in cloud delivery, technical consulting, or implementation roles. - Strong Pega platform knowledge is a huge plus with ideally a CLSA or a CSSA. - Demonstrated experience delivering complex client engagements. - Comfort working directly with client technical leaders and project stakeholders. Core Capabilities - Strong problem-solving skills and ability to operate under pressure. - Clear written and verbal communication skills. - Effective collaboration, facilitation, and stakeholder management abilities. - Ability to quickly learn and apply new cloud capabilities and technologies. - High standards for quality, accountability, and client experience. Preferred Technical Expertise - Cloud platforms: AWS, Azure, PCF, GCP. - Application servers: WebSphere, WebLogic, Tomcat, JBoss. - Databases: Oracle, Postgres, MSSQL, DB2/UDB. - Languages & technologies: Java/J2EE, JavaScript, SQL, CSS/HTML. - Integration: SOAP, MQ, JMS. Benefits - Gartner Analyst acclaimed technology leadership across our categories of products. - Continuous learning and development opportunities. - An innovative, inclusive, agile, flexible, and fun work environment. - Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company.

Role Description We are looking for a Senior Cloud Engineer with strong AWS proficiency to join our growing team. In this role, you will help build and enhance a dependable cloud infrastructure that supports mission-critical business operations. You will engage with a capable team of engineers and architects to produce secure, automated, and highly adaptable cloud services. - Build Terraform Infrastructure-as-Code modules to deploy Agent Space environments, establish IAM access rules, and distribute Security Agent components. - Set up automated account vending pipelines to ensure that new lab accounts are provisioned with predefined security and governance baselines. - Design and implement automated recovery workflows through AWS Step Functions, along with backup integrity canaries and validation testing scripts to maintain system resilience. Qualifications - No less than 3 years of practical professional experience working within the Amazon Web Services ecosystem. - Applied expertise with AWS Backup for organizing data safeguarding and recovery planning. - Verified experience using AWS Step Functions to orchestrate serverless processes and automation flows. - Familiarity with Amazon Connect for deploying and running cloud-hosted contact center environments. - Strong Python development capabilities aimed at scripting, task automation, and cross-service integration. - Competence with AWS Systems Manager for supervising, patching, and configuring cloud assets. - Solid grounding in Infrastructure-as-Code methodologies using Terraform to provision and manage AWS resources. - Awareness of CI/CD workflows for automating compilation, testing, and deployment stages. - Strong English communication skills at B2 level or higher, covering both writing and conversation. Requirements - Practical experience with the recovery and upkeep of BitBucket and Nexus toolchains, including knowledge of backup, restoration, and continuity strategies for developer-focused infrastructure.

Role Description Merci Technologies is seeking a Cloud Security Architect to own the design and governance of secure cloud architecture for an enterprise client. In this role you will set security standards across multi-cloud environments, guide engineering teams on secure-by-design principles, and ensure cloud infrastructure aligns with regulatory and organizational risk requirements. This is a fully remote position open to Full-Time or Contract candidates. - Design secure reference architectures for AWS, Azure, and/or GCP environments, including landing zones, network segmentation, and identity boundaries - Define cloud security standards, guardrails, and policy-as-code frameworks (e.g., OPA, Sentinel, AWS Config, Azure Policy) - Partner with engineering and DevOps teams to embed security into CI/CD pipelines and infrastructure-as-code (Terraform, CloudFormation) - Lead cloud security posture management (CSPM) initiatives and drive remediation of misconfigurations - Evaluate and architect solutions for workload protection, container security, and serverless security - Own cloud identity architecture in partnership with IAM teams, including federation, workload identity, and least-privilege access models - Advise leadership on cloud risk, cost of controls, and architecture trade-offs - Support audits and assessments against frameworks such as NIST 800-53, ISO 27001, and CIS Benchmarks Qualifications - 8+ years in cybersecurity with at least 4 years focused on cloud security architecture - Deep expertise in at least one major cloud platform, working knowledge of at least two - Relevant certifications preferred: AWS Certified Security - Specialty, Azure Security Engineer, CCSP, or equivalent - Strong understanding of infrastructure-as-code and DevSecOps practices - Experience architecting solutions for regulated industries or environments requiring CMMC, HIPAA, or SOC 2 compliance - Ability to communicate architectural decisions to both engineering teams and executive stakeholders What You Will Bring The ability to see across an entire multi-cloud estate, anticipate where architecture and risk intersect, and build guardrails that let engineering teams move fast without introducing exposure.

Role Description Merci Technologies is seeking an AWS Cloud Engineer to design, build, and maintain scalable cloud infrastructure for an enterprise client. In this role you will work across provisioning, automation, and operations for AWS-based workloads, partnering closely with development and security teams to ensure reliable, cost-effective, and secure cloud environments. This is a fully remote position open to Full-Time or Contract candidates. - Design, deploy, and maintain AWS infrastructure using infrastructure-as-code (Terraform or CloudFormation) - Build and manage CI/CD pipelines to support automated deployment of applications and infrastructure changes - Configure and optimize core AWS services, including EC2, S3, VPC, IAM, RDS, Lambda, and CloudWatch - Monitor cloud environments for performance, cost, and availability, implementing improvements as needed - Collaborate with security teams to implement least-privilege access, encryption standards, and compliance controls - Troubleshoot infrastructure issues across networking, compute, and storage layers - Support migration of on-premises workloads to AWS where applicable - Document architecture, runbooks, and operational procedures for supported environments - Participate in on-call rotation for production support as needed Qualifications - 3+ years of hands-on experience with AWS infrastructure design and operations - Strong proficiency with infrastructure-as-code (Terraform preferred) and scripting (Python or Bash) - Experience with containerization and orchestration (Docker, ECS, or EKS) - Solid understanding of networking fundamentals (VPC, subnets, routing, security groups) - Familiarity with monitoring and observability tooling (CloudWatch, Datadog, or similar) - AWS certification preferred (Solutions Architect Associate or higher) - Experience working in compliance-driven environments (SOC 2, CMMC, HIPAA) a plus What You Will Bring A builder's mindset focused on reliability and automation, with the versatility to handle infrastructure design and day-to-day operational support.