We’re seeking a future team member for the role of Associate, Client Services II to join our Client Services team. This role is Remote. Work with external clients to resolve moderately complex day-to-day issues and direct them to appropriate resources at BNY. Support clients in addressing moderately complex operational and technical issues and ensure requests are executed. Provide clients with information related to BNY products and services representing multiple lines of business and geographies, directing them to appropriate resources as needed. Monitor client inquiries, resolve non-routine issues, escalate complex issues to the appropriate team member, and recommend process improvements.

AO Globe Life is expanding and seeking motivated professionals ready to make a meaningful impact. Whether you are launching your career or pursuing a purposeful transition, this fully remote opportunity offers flexibility, structured development, and a performance-driven environment built on support and mentorship. Conduct scheduled virtual benefit consultations with individuals and families Assess client needs and present appropriate life, accident, and supplemental coverage options Guide clients through the enrollment process with clarity and professionalism Maintain accurate, compliant digital documentation Participate in weekly training sessions, team meetings, and performance coaching Collaborate with colleagues to achieve shared goals and strengthen client outcomes

• Own each customer interaction from start to finish, ensuring clarity, care, and confidence. • Resolve issues with empathy, turning challenges into positive experiences. • Navigate tools efficiently while keeping the human touch. • Share insights and recurring patterns to help improve the experience. • Become a product expert to guide customers authentically.

Lead technical support business in terms of delivery and customer satisfaction through services provided by the global SAP support team.