Customer Service Representative Location: Omaha, Nebraska Employment Type: Full-time Work Arrangement: Hybrid (3 days in office) Job Description With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠. Position Summary Primarily responsible for providing first-level support and directory assistance to Arch external and internal customers. Responds to claims calls and correspondence from brokers, insured and non-insured claimants and vendors. Responsibilities - Adheres to World Class Customer Service Standards and documents all customer interactions in the call center management technology application. - Performs necessary duties to resolve or satisfy all first-level inquiries or advance to supervisory level where applicable. - Manages individual workflow, productivity and quality to meet and exceed team/individual goals and service level agreements. - Communicates changes in processes, aiding in the creation and maintenance of job aids to ensure consistency/accuracy in workflows. - Addresses claims intake related questions and appropriate routing of escalations to Management to include but not limited to, delayed policy availability within claims systems, policy/insured identification/routing, and rush requests. - Responsible for accurate and timely setup/routing of incoming FNOLs, preparation and routing of acknowledgement letters, merging of files, procurement of binders and/or policies and setup of oversight files. - Utilizes research tools to identify and distribute unidentifiable mail that is received electronically. - Provides back-up to the Document Indexers for unidentified mail/correspondence and download documents. - Engages and Participates in the Arch Experience values and continuous improvement initiatives. - As identified by the Customer Solution Center process, intercedes for the customer to assure they are "warm transferred" to the proper Arch internal or third-party resource that handles their business request or questions to meet or exceed their expectations, and follows up to ensure their satisfaction. - Responsible for responding to incoming phone calls and correspondence (in electronic and paper format). Education and Experience - High School graduate or equivalent; some college or insurance-related education preferred. - 2 to 3 Plus years of experience in Customer Service. - Excellent verbal/written communications. - Excellent Customer Service skills. - Strong interpersonal skills. - Demonstrated team behavior; willingness to help. - Excellent PC skills and knowledge of Microsoft suite. - Analytical problem-solving skills. - Routing and managing electronic documents in an imaging system. - Position is hybrid and requires (3) days in office. - Bilingual preferred. - Flexibility and adaptability in team settings. Arch is committed to helping employees succeed through our comprehensive benefits package that includes multiple medical plans plus dental, vision and prescription drug coverage; a competitive 401k with generous matching; PTO beginning at 20 days per year; up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer; basic Life and AD&D Insurance as well as Short and Long-Term Disability; Paid Parental Leave of up to 10 weeks; Student Loan Assistance and Tuition Reimbursement, Backup Child and Elder Care; and more. Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch’s Talent Acquisition team.

Job Title: Scheduling Team Support (ONE) Location: Hampton, Virginia (Langley Air Force Base) Employment Type: Full-time Work Arrangement: On-site (Telework/Work-from-Home authorized only when approved for extenuating circumstances) Salary: Annual base salary up to $148,600 Travel: Not listed Education: Bachelor's degree Application Deadline: Not listed Description Pay Rate: The annual base salary range for this position $148,600 (Max). Please note that the salary information is a general guideline only. At Sawdey Solution Services, we recognize that attracting the best talent is key to our strategy and success as a company. We will consider several factors when extending an offer to an applicant. These factors include (but are not limited to) the position, associated responsibilities, work experience, education, related training, and related skills. Position Location: Langley AFB, VA (On-Site) Telework/Work-from-Home Authorized: Yes – Only When Authorized for Extenuating Circumstances About the Role: Assist in the scheduling of CAF forces IAW the AFFORGEN Model for worldwide contingency operations through the GFM and AEF construct and provide appropriate support to the scheduling teams to ensure continuity and long-range planning expertise. - Conduct studies to support scheduling the AEF for various contingency and operational training events, align AEF units to most effectively support contingencies, exercises, training events, and other aerial events. - Maintain appropriate databases and use the Consolidated Planning Schedule (CPS) to schedule units against validated requirements. Using CPS, align forces IAW AFFORGEN to support Combatant Commanders and contingency operations worldwide. - Assess combatant command operational plans (OPLANs) and conceptual plans (CONPLANs) for risks and recommend changes and sourcing solutions. - Support Air Force (AF) units that accomplish training and exercise control to Air Operations Centers (AOCs). - Assist with the development of the schedule using the HHQ Scheduling Construct and inter-MAJCOM agreements and coordinate it throughout the CAF Scheduling Integrated Product Team (SIPT) for approval. - Assist with the preparation of staff packages defining CAF scheduling issues and provide options as well as proposed courses of action to ACC leadership for their approval. - Assist with the preparation of and present briefings pertaining to the CAF exercise schedule, CAF alignment and AFFORGEN schedule. - Conduct analysis utilizing internet scheduling tools (e.g. Defense Readiness Reporting System [DRRS], Joint Capabilities Requirements Manager [JCRM], Logbook) and other software to more efficiently align AF aviation units in support of contingencies, exercises and training events. - Advise ACC/A3O on how best to program, manage and schedule CAF forces to include fighter, bomber, C2ISR aircraft, and CSAR forces in support of deployment and employment in contingency operations, such as Operation SPARTAN SHIELD, Operation NOBLE EAGLE (ONE), the Global Response Force and the NATO Response Force. - Assist with the review and revision of the Global Force Management Allocation Plan (GFMAP), Global Force Management Implementation Guidance (GFMIG), Assignment Forces for Tables, Execution Orders (EXORDS), Quarterly Apportionment Tables and Directed Readiness Tables. - Using CPS, advise ACC/A3O on how best to plan, schedule, and coordinate CAF aircraft for short-notice contingency events, command-level training events, and Joint/MAJCOM-level exercises. - Assist with the coordination of operational issues with the Joint Staff, Air Staff, United States Air Forces Europe (USAFE), Pacific Air Forces (PACAF), Air Force Global Strike Command (AFGSC), Air Reserve Component (ARC), and Air National Guard (ANG) staffs. - Provide CAF scheduling expertise to the ACC/A3O representative on the ACC Contingency Action Team (CAT). This may include responding to the CAT during crisis situations outside of normal duty hours. - Advise ACC/A3O on the management of the entire AEF scheduling process, integrating ACC and other CAF units with Combatant Command requirements, and obtain concurrence of all involved organizations for each new AEF schedule. - Review annual CAF Force Offering and determine ARC Man-Days required for execution. - Work with the Air Staff, Joint Staff, Combatant Commands, CAF organizations, and the ACC staff to assist with the formulation of future force requirements for weapon systems and air operational capabilities, to ensure that both Joint and Service requirements are met. - Advise ACC/A3O on the integration of new weapons system capabilities into the AEF Schedule while maintaining the operational capability and combat effectiveness for each AEF period. - Advise and assist with the AEF scheduling process, ACC and CAF integration into Combatant Command requirements, Annual Force Offering presentation, new weapons system integration, and Operational Plan effectiveness. - Advise and assist with ONE, including developing efficient scheduling paradigms, Wing leadership coordination, and interaction with the U.S. Secret Service and NORAD/AFNORTH Staff. Additional Responsibilities Include, but are not Limited To: - Participate in meetings, progress reviews, integrated teams, working groups, etc. - Draft, edit, and/or review a variety of material for correspondence and documentation, primarily using Microsoft Office applications. - Provide information management, records management, scheduling functions, meeting/conference support, etc. - Prepare briefing/training materials and present briefings/trainings. - Liaise and coordinate with personnel at all levels inside and outside the organization. - Provide awareness of new/evolving requirements and recommendations to integrate them. - Provide support for planning, programming, tracking, and financial execution. - Perform other duties, as assigned. Experience Requirements: - Three (3) years of operations experience at or above the Wing level. - Three (3) years of HQ Staff experience at or above the MAJCOM level. - Knowledgeable of Operation Noble Eagle (ONE). Education Requirements: - Bachelor's degree. Certificate, License, and Registration Requirements: - Graduate from a DoD Pilot, Navigator, or Air Battle Manager Training Course. Other Required Skills & Abilities: - Must be able to effectively communicate with the customer and fulfill all duties and responsibilities as listed in the contract. - Must be proficient in Microsoft Office Suite including, but not limited to, Word, PowerPoint, Excel, and Outlook. Security Clearance Requirements: - Secret Clearance. U.S. Citizenship Requirements: This position supports a U.S. Government contract whose terms require Sawdey Solution Services to staff it only with U.S. citizens. About the Organization Sawdey Solution Services, an ISO 9001 certified and CMMI-SVC v2 Level 3 appraised corporation, has built a nationwide and global footprint as a leading government contracting organization. Specializing in cybersecurity, systems engineering, and operational support, Sawdey invites you to be a part of a team that's at the forefront of securing our nation. Operating successfully since 2001, we are a Woman Owned/Service-Disabled Veteran Owned Business. We provide our clients with premier professional services and technology solutions in an employee-centric environment. We are extremely proud of the culture we have created. Why Choose Us? - Mission-Critical Work: We play a vital role in ensuring the security of our nation's digital infrastructure. - Professional Growth: Embrace the opportunity to take on diverse and dynamic roles that challenge and inspire you. - Collaborative Culture: You are joining a unified team where your unique contributions are valued and celebrated. Who We're Looking For: - Hardworking Individuals: If you're someone who takes initiative, loves a challenge, and is committed to excellence, you'll feel right at home here. - Talented Professionals: Whether you're an expert in your field or a rising star, we recognize your potential and support your effort toward success. - Diverse Perspectives: Our strength lies in our diversity. We believe that a diverse team fosters creativity, innovation, and achievement. EOE Statement We are a Disabled-Veterans-41 CFR 60 1.4, Equal Opportunity Employer. Devoted to creating a diverse and friendly workplace, we do not discriminate against any employee or applicant because of race, age, sex, color, physical or mental disability, religion, sexual orientation, gender identity, marital status, national origin, or veteran status. Our goals and beliefs are that diverse backgrounds and experiences empower and enable us to offer our customers an unmatched level of service. People of color, women, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply!

Role Description Are you fluent in German and passionate about delivering exceptional customer experiences? Join our dynamic remote team as a Customer Service Representative, where your language skills, empathy, and solution-driven mindset will help drive customer satisfaction and business growth. - Assist passengers with inquiries and bookings. - Manage flight bookings and re-bookings efficiently. - Provide direct sales and after-sale support. - Maintain high-quality service standards. Qualifications - Fluent in German. - Strong, stable fibre connectivity. - Residing in Namibia. Requirements - Only candidates with ground fibre or ground fibre in their living area can apply.

Role Description This is a fully remote position. To be considered, applicants must permanently reside, be legally registered, and be physically situated anywhere within Greece. In the European insurance market, reliability, accuracy, and regulatory compliance are essential. We are seeking specialized German-Speaking Insurance Professionals to join our virtual team, representing one of Germany's premier and most reputable insurance organizations. Working from your home office anywhere in Greece, you will manage coverage portfolios and handle critical claims processes for a vast network of over 13 million policyholders. Key Responsibilities - Act as a trusted advisor and claims specialist, adhering to global compliance benchmarks and providing clients with absolute security. - Deliver expert guidance on a variety of indemnity products—such as automotive, liability, and property insurance—ensuring clients maintain optimized, risk-mitigated coverage structures. - Systematically guide policyholders through the entire claims process, offering transparent guidelines and a compassionate, solution-driven approach during stressful financial situations. - Boost customer loyalty by conducting organized coverage assessments and providing exceptional account upkeep. - Utilize specialized enterprise underwriting and information systems to handle sensitive financial records in strict accordance with German data protection regulations (GDPR). - Join remote agile meetings to identify workflow efficiencies and improve our everyday service standards. Qualifications - Native or bilingual fluency in German (C1/C2 level) to analyze intricate legal agreements and policy terms. - Professional English proficiency (minimum B2 level) for corporate reporting. - The ability to assess complex case details and provide clients with accurate, high-value risk assessments. - The resilience to remain calm, authoritative, and supportive when addressing costly asset damage or sensitive premium disagreements. - A demonstrated track record of productivity, strong time management, and dedication to data privacy while working autonomously in a remote setup. Requirements - Previous experience in finance, insurance, brokerage, or legal environments is a plus, but not required. - Our corporate training academy will fully prepare qualified candidates. Benefits - A competitive compensation package paid 14 times per year (inclusive of traditional holiday bonuses), paired with monthly performance bonuses. - Full private medical, dental, and life insurance policies active from your first day of employment. - Premium workspace hardware, enterprise-grade computers, and secure digital applications delivered right to your doorstep. - Transparent pathways for promotion, allowing transitions into senior technical roles, quality assurance, or remote leadership positions. Company Description If you are excited to represent a top-tier German corporation while enjoying a remote lifestyle under the Mediterranean sun, click Apply Now and submit your current resume in English or German!