Supervisor, AskHR Services – Universal Epic Universe Location: Orlando, Florida Work Arrangement: Hybrid (Minimum 3 days per week onsite) Employment Type: Full-Time Job Description: Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. There are also roles that require being on-site full time. Limited remote opportunities may be available within specific departments. You’ll learn more about this during the recruitment process. JOB SUMMARY: Oversees and facilitates all aspects of the AskHR Services Center function. Performs supervisory functions, including recruitment, on-boarding, training, coaching, mentoring, task assignment, performance evaluations, and allocating staff resources. Must be knowledgeable in many aspects of Human Resources including policies, benefits, payroll, and regulations that govern Human Resources areas. MAJOR RESPONSIBILITIES: - Build and maintain a strong functional team through effective recruiting, training, coaching, team building and succession planning. - Develop team to resolve all inquiries related to Human Resources and related policies, procedures and transactions using HR systems and service center technologies while consistently demonstrating superior customer service skills. - Ensure quality level of service by staff meeting all established expectations, including timelines. - Supervise day to day activities of the Service Center and staff. - Ensure adequate knowledge-based documents monitoring of accuracy of information and updating where appropriate, for internal and external topics. - Handle first-level escalation of questions and uses judgement to determine appropriate resolution or the need to escalate. - Deliver on knowledge of HR policies and regulations to ensure compliance and staff knowledge. - Communicate relevant information to our HR teams, Operational Leaders and HR Senior Leadership on Service Center trends and resources provided to Team Members. - Monitor the effectiveness and utilization of Oracle Service Cloud system. - Responsible for resolution of any system related issues, working with technical support on a maintenance perspective as well as recommending and implementation of technology enhancements. - Will provide reporting of utilization of Service Center to include types of cases, time submission of cases, response turnaround time and other analytical data that helps to support the level of service being provided. - Foster partnerships with internal partners to include Parks Technology and HRIS to assist with implementation of changes within the Oracle system. - Foster and maintain positive relationships with HR constituents and internal partners (HR Services, HR Operations, and Parks Technology). - Serve as an interface between internal/external customers and functional Team Members to ensure effective definition of and delivery of services. - Responsible for ensuring adequate communication of services so Team Members are fully aware of services and resources available. - Recommend enhancement/changes to service level of knowledge and responsible for reaching out to partners in moving forward with implementation of these changes. - Understand and actively participate in Environmental, Health & Safety responsibilities by following established policy, procedures, training and team member involvement activities. - Perform other duties as assigned. EDUCATION: - High school degree or GED is required. - Associate or Bachelor’s Degree is preferred. EXPERIENCE: - 2+ years of experience working in an HR service position required with systems related knowledge; - or equivalent combination of education and experience. ADDITIONAL INFORMATION: - Supervises Non-Exempt Team Members, which includes scheduling, performance evaluations, coaching, training, etc. - Will be responsible to ensure the Service Center is opened and operational during posted hours of operation. Your talent, skills and experience will be rewarded with a competitive compensation package. Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means. Universal Orlando Resort. Here you can. Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2024 Universal Studios. All rights reserved. EOE

• Contribute to clinical research activities, taking responsibility for your deliverables and working collaboratively • Coordinate monitoring activities at clinical trial sites, ensuring adherence to study protocols and timely resolution of site-related issues • Assist in the preparation and review of regulatory documents, ensuring all site activities are compliant with GCP and applicable regulations • Collaborate with cross-functional teams to facilitate effective communication and support for trial sites throughout the study lifecycle • Track site performance metrics, analyzing data, and providing reports to enhance site management efficiency • Participate in training initiatives and mentoring junior staff to support their development in clinical trial management

• Draft, review and negotiate all site agreements including clinical study agreements, service agreements, team member agreements and other types of related documents • Provide context to comments received from sites in light of local legal and business framework • Manage the contract execution process, including obtaining required signatures and ensuring timely execution of the document by all parties • Track and report on the statuses of site contracting activities to Site Contract Lead and other internal stakeholders • Develop and maintain positive relationships with clinical trial sites

• Generate apparel and promotional product quotes using the internal tool: V4 Quoter. • Validate all mandatory inputs including quantity, artwork/proof, garment, print method, delivery location and licensing. • Check inventory availability and recommend suitable alternatives when required. • Quote orders as per standard margin guidelines and obtain approvals for exception pricing. • Evaluate production feasibility for requested delivery dates. • Contact printers for rush order feasibility and production confirmations. • Own Freshdesk tickets from assignment until resolution.