Job Profile Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Technology Solution Center Analyst within PNC's Service Desk organization, you will be based in Home Location, Pittsburgh, PA or Home Location, Strongsville, OH. Location: Remote (Must be close to Strongsville, OH or Pittsburgh, PA with an approved home workspace) Schedule: Monday – Friday, 8:00 AM – 5:00 PM Role Overview As a Technology Solution Center (TSC) Analyst within PNC’s Service Desk organization, you will serve as the primary point of contact for delivering high-quality technical support via inbound and outbound phone support. This role focuses on real-time issue resolution while maintaining exceptional customer service standards in a fast-paced, phone-based environment. Key Responsibilities • Provide phone-based technical support, handling a high volume of inbound calls professionally. • Guide users through troubleshooting steps in real time to resolve issues on first contact. • Create, document, and track incidents using ServiceNow or similar ITSM tools. • Diagnose and resolve hardware, software, network, and access-related issues. • Deliver excellent customer service and clearly explain technical concepts to non-technical users. • Escalate complex issues and collaborate with internal teams for resolution. • Identify recurring issues and suggest process improvements. • Follow security and compliance policies in a remote environment. Required Qualifications • Proven Service Desk or IT Support experience. • Strong background in phone-based technical support. • Experience with ServiceNow or similar ticketing systems. • Ability to handle high call volumes effectively. • Solid understanding of IT fundamentals (hardware, software, networking). • Excellent troubleshooting, communication, and customer service skills. Work Environment • Fully remote with a quiet, secure workspace. • Must meet data privacy and confidentiality standards. • Reliable high-speed internet required. Key Success Factors • Balance efficiency with high-quality support. • Strong verbal communication and active listening. • Effective multitasking and prioritization. • Commitment to excellent phone-based customer service. This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.Job Description - Provides the first line of support and problem resolution for technology products and applications. - Utilizes utilities and tools to provide remote technology support services for internal employee/contactor technology. - Escalates issues to second and third level support teams through pre-determined directions or procedures. - Resolves employee/contractor technology issues during point of contact. - Partners with end-user and other analysts to resolve normal and unusual information system problems. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: - Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. - Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred SkillsChat Support, Customer Service, Customer Solutions, Data Architecture Development, End Users, Problem Resolution, ServiceNow IT Service Management (ITSM), Technical Support CompetenciesCall Center Technologies, Customer Support Operations, Hardware Infrastructure, Help Desk, IT Standards, Procedures & Policies, Problem Solving, Technical Troubleshooting Work ExperienceRoles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 3+ years experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. EducationAssociates CertificationsNo Required Certification(s) LicensesNo Required License(s) Pay Transparency Base Salary: $37,500.00 – $87,500.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. Application Window Generally, this opening is expected to be posted for two business days from 07/03/2026, although it may be longer with business discretion. Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com. Disability Accommodations StatementIf an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. Equal Employment Opportunity (EEO)PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

• Realizar el análisis de los requerimientos de reclutamiento y selección • Publicación de avisos de reclutamiento • Recepción y filtro curricular • Coordinación de entrevistas de evaluación con los candidatos preseleccionados • Aplicación y análisis de pruebas psicológicas y chequear referencias profesionales • Coordinación de la entrevista de selección con el área cliente del proceso • Mantención continua de las bases de selección y reclutamiento de candidatos

Role Description Ejecutar los planes y actividades relacionados con los procesos del área encaminados a la formación y el fortalecimiento del desarrollo. - Ejecutar y hacer seguimiento al plan de inducción y reinducción de la compañía. - Participar en los semilleros y entrenamientos de cargo. - Fortalecer el desarrollo de los colaboradores y mantener actualizadas sus competencias. - Apoyar la implementación del plan de capacitación para toda la organización. - Participar en la medición de competencias y clima organizacional. - Garantizar el acompañamiento oportuno, la actualización de información y el cumplimiento de los objetivos del área. Qualifications - Técnico, tecnólogo o profesional. - 6 meses en formación. - Manejo de herramientas ofimáticas, análisis y gestión de información. Requirements - Esta oferta es apta para personas en situación de discapacidad. Process of Selection El proceso de selección se realiza a través de Aira - plataforma de reclutamiento diseñado para mejorar tu experiencia de postulación. - Postular a la oferta. - Revisar tu email. - Ingresar a Aira y contestar las preguntas y/o pruebas solicitadas. Luego, si vemos que tu perfil se ajusta a lo que estamos buscando, te contactaremos por email (a través de Aira) para seguir a la etapa presencial. Company Description Somos el primer Contact Center y BPO de Colombia, con más de 28 años ofreciendo soluciones integrales a empresas del sector público y privado para la atención y gestión de sus clientes. - Desde 2021 somos una empresa BIC (Beneficio de Interés Colectivo). - Reforzamos nuestro interés y trabajo constante en generar bienestar y eficiencias en nuestros clientes y colaboradores. - Contribuimos en temáticas sociales y ambientales de nuestro país. - Contamos con más de 6.500 colaboradores, la #FamiliaOS, en todo el territorio nacional. - Trabajamos para las empresas e instituciones más importantes de Colombia y Latinoamérica para transformar experiencias.

Role Description O que procuramos: - Ensino Superior Completo em Sistemas de Informação, Ciências da Computação e/ou áreas correlatas - Conhecimento em banco de dados relacional e linguagem PL/SQL - Experiência em atendimento de chamados e investigação de problemas em produção Diferenciais: - Conhecimento da ferramenta Splunk para análise de logs - Conhecimento dos banco de dados Oracle e SQL Server - Conhecimento da ferramenta Jira para gestão de incidentes (acompanhamento de SLA, priorização, relatórios) - Conhecimento do negócio de Pagamento Digital (web, mobile e/ou dispositivos) - Conhecimento do negócio Meios de Pagamento - Adquirência - Conhecimento em uma ou mais destes módulos Renda Fixa, CCS, BacenJUD, InfoBank. Atribuições: - Atuar em uma equipe de sustentação atendendo, adequadamente, os chamados de inconformidade de software. Não atuará em desenvolvimento de sistemas - Realizar análises no sistema, apontando às equipes responsáveis/fornecedor as correções necessárias - Deverá oferecer apoio as áreas de atendimento e engenharia, com o objetivo de garantir o uso correto/adequado das ferramentas - Acompanhar e dar status das correções dos problemas reportados - Auxiliar na documentação dos problemas mapeados e na identificação de melhorias no sistema Qualifications - Ensino Superior Completo em Sistemas de Informação, Ciências da Computação e/ou áreas correlatas - Conhecimento em banco de dados relacional e linguagem PL/SQL - Experiência em atendimento de chamados e investigação de problemas em produção Requirements - Conhecimento da ferramenta Splunk para análise de logs - Conhecimento dos banco de dados Oracle e SQL Server - Conhecimento da ferramenta Jira para gestão de incidentes (acompanhamento de SLA, priorização, relatórios) - Conhecimento do negócio de Pagamento Digital (web, mobile e/ou dispositivos) - Conhecimento do negócio Meios de Pagamento - Adquirência - Conhecimento em uma ou mais destes módulos Renda Fixa, CCS, BacenJUD, InfoBank. Benefits - Vale Alimentação/Refeição (Flash) de R$1.060,00/mês - Auxílio Home Office de R$200,00/mês - Convênio Médico e Odontológico (SulAmérica) - 100% gratuito para você - Gympass (Wellhub) - PLR (Participação nos Lucros e Resultados) - Acesso ilimitado a Udemy - Seguro de vida (Prudential) - Auxílio Creche - Plano de Saúde Pet (Guapeco) - Eventos e treinamentos internos - Parceria com descontos em faculdades e escolas de idiomas - Programas de indicação e reconhecimento