• Conduct regular audits of underwriting files across multiple lines of business to assess risk selection, underwriting rationale, and documentation quality. • Identify inconsistencies, trends, and potential gaps in underwriting practices. • Ensure adherence to internal underwriting guidelines and external regulatory requirements. • Assist in providing feedback on, and refining the QA/audit process: including file review workflows, audit schedules, scoring frameworks, and reporting templates. • Partner with cross-functional stakeholders to align QA processes with evolving product and underwriting strategies. • Build trust with underwriters and managers in order to deliver clear, constructive feedback, with a focus on continuous improvement and development of underwriting acumen. • Collaborate with underwriting leaders to recommend training, documentation improvements, or process changes based on audit findings. • Help foster a culture of learning, quality, and accountability. • Track and report on quality trends to various stakeholders with insight into root causes and proposed solutions. • Maintain documentation of audit findings and action items.

• Conduct regular audits of underwriting files across multiple lines of business to assess risk selection, underwriting rationale, and documentation quality. • Identify inconsistencies, trends, and potential gaps in underwriting practices. • Ensure adherence to internal underwriting guidelines and external regulatory requirements. • Assist in providing feedback on and refining the QA/audit process: including file review workflows, audit schedules, scoring frameworks, and reporting templates. • Partner with cross-functional stakeholders to align QA processes with evolving product and underwriting strategies. • Build trust with underwriters and managers in order to deliver clear, constructive feedback, with a focus on continuous improvement and development of underwriting acumen. • Collaborate with underwriting leaders to recommend training, documentation improvements, or process changes based on audit findings. • Track and report on quality trends to various stakeholders with insight into root causes and proposed solutions. • Maintain documentation of audit findings and action items. • Collaborate within the Underwriting Excellence team to determine training needs, technology needs, and process improvement needs.

This role involves supporting the Mayo Collaborative Services (MCS) Technology Transformation Strategy, which is a multi-year build and deployment effort for new operational software suited to the MCS 2030 business growth strategy. Demonstrate strong testing expertise, including test planning and execution Understand the software development lifecycle and quality assurance processes Design, develop, and maintain automated testing frameworks Develop automated test scripts and implement CI/CD tooling Support shift-left automation strategies that enhance testing effectiveness, quality, and early performance evaluation Provide software quality assurance services for projects and systems Support the development of deliverables, including performance and compliance metrics, and audit tracking Define, perform, and document product validation for new and/or modified applications Investigate operational and process problems in conjunction with other engineering and technical personnel Participate in the development, maintenance, and refinement of internal quality control and reliability programs Assist in the execution of quality reviews under the direction of the project team or a senior quality colleague Develop and maintain advanced software automation framework and test scripts used by system testers Support custom APIs between tools

• This is a remote position • We are looking for a QA Engineer (Playwright) – Senior II who is not just an automation engineer, but also a strong coder and critical thinker • This role requires a solid foundation in programming fundamentals and fluency in TypeScript/JavaScript, with a proven record of implementing clean, maintainable, and scalable test automation frameworks • You will work on mission-critical systems in a fast-paced Agile environment, collaborating with cross-functional teams to ensure seamless quality delivery • The role involves designing and optimizing modular automation frameworks • Automating tests across APIs and backend systems • Integrating automation pipelines into CI/CD • Leading test strategies • Maintaining test stability • Owning release documentation • Mentoring junior engineers on best practices