Reporting to the Senior Manager, Customer Support, the Salesforce System Administrator is the trusted technical owner of assigned customer environments, ensuring systems remain optimized, current, and aligned with each Clariti and Salesforce release. As the primary point of contact for post sales system administration, you will oversee ongoing maintenance, partner with Technical Support to implement complex updates, and guide customers through change with clarity and confidence. Serve as the primary point of entry for all system administration requests within your assigned customer environments. Partner directly with customers to ensure each environment is reviewed, tested, and fully aligned with every Clariti and Salesforce release, anticipating risk and proactively identifying optimization opportunities. Proactively communicate required activities, prepare customers for upcoming changes, and ensure they are properly enabled for each update. Own ongoing maintenance activities, including sandbox refreshes, utilization monitoring, and internal access management, with accountability for overall system health and stability. Collaborate with Technical Support to implement system changes resulting from troubleshooting efforts, ensuring updates are executed accurately and efficiently. Manage customer expectations with clarity and professionalism to deliver an exceptional customer experience. Partner with leadership and cross-functional teams to navigate politically sensitive or highly complex technical issues, ensuring timely resolution and customer confidence. Build and maintain deep technical expertise across Clariti products and relevant third-party platform functionality. Contribute to and expand knowledge base materials to drive operational efficiency and empower the broader support community. Provide support to the wider Technical Support team as we scale and expand our capabilities.

This role involves assisting the Underwriter in various tasks related to underwriting and agency support. Assist the Underwriter in the calculation, preparation, and development of premium quotations using corporate underwriting guidelines Determine the underwriting eligibility for prospective policyholders and develop appropriate pricing for new business, renewals, and endorsements Support agency relationships and plans in cooperation with other staff Address agents’ and policyholders’ concerns/needs Develop new business and retain existing business in a given territory or region Explain and emphasize the benefits of commercial auto insurance products and services to customers (agents and policyholders) Work with all internal departments to resolve problems and maintain company relations Participate as necessary on special committees and task forces Interpret and develop territory reports reflecting the status of the territory Participate in promotional plans for both Fundamental Underwriters and agent activities Analyze and review production and loss information for agents Prepare periodic reports as requested Research and coordinate responses to agents, policyholders, and regulatory entities Assist the Underwriter with analyzing agency performance and develop corrective action plans as needed Analyze accounts to determine exposure and proper pricing Gather competitive and product information from the field Assist in the training of agency employees on the use of company-specific automation systems Review loss trends and develop action plans to correct problem areas Support schedules for large account service plans with claims, loss control, premium audit, and other departments as needed Provide input for agency advisory council meetings Assist in the development of regional goals

This role involves assisting the Underwriter in various tasks related to commercial auto insurance. Assist the Underwriter in the calculation, preparation and development of premium quotations using corporate underwriting guidelines Assist the Underwriter in determining the underwriting eligibility for prospective policyholders and developing appropriate pricing for new business, renewals, and endorsements Support agency relationships and plans in cooperation with other staff Address agents’ and policyholders’ concerns/needs Assist the Underwriter in developing new business and retention of existing business in a given territory or region Explain and emphasize the benefits of commercial auto insurance products and services to customers (agents and policyholders) Work with all internal departments to resolve problems and maintain company relations Participate as necessary on special committees and task forces Interpret and develop territory reports which reflect the status of the territory Participate in promotional plans for both Fundamental Underwriters and agent activities Analyze and review production and loss information for agents Prepare periodic reports as requested Research and coordinate responses to agents, policyholders and regulatory entities Assist the Underwriter with analyzing agency performance and develop corrective action plans as needed Assist the Underwriter in analyzing accounts to determine exposure and proper pricing Gather competitive and product information from the field Assist in the training of agency employees on the use of company specific automation systems Assist the Underwriter in reviewing loss trends and developing action plans to correct problem areas Support schedule for large account service plans with claims, loss control, premium audit, and other departments as needed Provide input for agency advisory council meetings Assist in the development of regional goals

Want to make an impact? I Am Boundless is hiring for a EHR Support Specialist ! Boundless is a non-profit organization specializing in assisting individuals with I/DD and has been serving Ohio for over 40 years. At I Am Boundless, we’re on a mission to build a world that realizes the boundless potential of all people. Join our team, which shares a common passion and purpose in empowering our community. Benefits – Why Join Boundless? Financial & Retirement 401(k) Retirement Plan with 5% Employee Matching after Six Months of Employment – Immediately 100% Vested Annual Increases Paid Time Off 80 Hours of Paid Time Off Holiday Pay at Time & A Half Health & Wellness Medical Insurance Free Dental & Vision Insurance Flexible Spending Account (FSA) Dependent Care Account (DCA) Life Insurance & Supplemental Life Insurance Disability Insurance Professional Support Tuition Discount Opportunities with Schools like Capella University & Franklin University A Qualified Employer for the Federal Public Service Loan Forgiveness (PSLF) Paid Training & Development Opportunities Perks & Discounts Employee Assistance Program (EAP) - Counseling, Therapy, Finance, Legal Discount Programs (Ex: Pet Insurance, Movie Tickets, Theme Parks, Costco Membership, etc.) Wellbeing Resources (Up to $50 off Health Insurance Premium Monthly) What You’ll Do: As a EHR Specialist, you’ll play a meaningful role in providing direct and indirect support to clinicians and support staff in the delivery of patient care using electronic health record (EHR) systems. The EHR Support Specialist, under the supervision of the Health Information Systems Manager, will oversee the day-to-day support of both production and test EHR platforms, and serve as the primary point of support for EHR system users. Job responsibilities will include application support, configuration, and testing. This position will support any new or upgrade implementation module(s). Implementation tasks will include redesigning workflows, facilitating end-user application training, support go-live activities, monitoring and user adoption of existing and new workflows implemented, and reporting findings and trends. The EHR Specialist will provide ongoing training and support for all existing and new staff members and assist users in applying EHR upgrades and conversions. Minimum Qualifications: GED or High School Diploma Minimum of 2 years supporting an enterprise-class Electronic Health Records system Strong knowledge of HIPAA rules and regulations Excellent communication skills, both written and verbal Strong organization and time management skills Ability to work independently and demonstrate initiative Licensure/Certification: Valid Ohio Driver’s License with Ohio Bureau of Motor Vehicles; proof of auto insurance. No more than 5 points on license. Preferred Experience: Detailed knowledge of electronic health record administration - EHR Super User verified training /certification a plus Experience with NextGen Enterprise Proficiency with Microsoft Office Proficiency in managing a help desk portal, handling high volumes of support tickets, and efficiently resolving technical issues to meet service level agreements (SLAs) Competencies and Attributes: Technical Proficiency with EHR Systems Problem Solving Orientation Application Support and Issue Resolution Adaptability and Flexibility Communication Skills Customer-Service Mindset Time Management and Organization Professionalism and Integrity Knowledge of HIPAA and Compliance Standards Collaborative and Team-Oriented Work Hours: This is a full-time remote position, Monday – Friday 8:30 AM to 4:30 PM EST Travel Requirements: Candidates may be based anywhere but should be available for occasional in-state travel to all Boundless facilities Ready to make a difference? Apply today and join a company where you can realize your Boundless potential! All candidates selected to undergo the pre-employment process will be required to complete a background check, drug screen, and health screen, as applicable for the role. We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law