Based in Toronto, Canada, Softchoice is a privately held information technology and services company specializing in advanced solution design, consulting, and d
Senior Consultant, Professional Services
Location
Canada
Posted
12 days ago
Salary
C$99.8K - C$133K / year
Seniority
Senior
No structured requirement data.
Job Description
Senior Consultant, Professional Services
Softchoice
Role Description Softchoice is reimagining the role we play in our customers’ lives, and we are seeking great people to strengthen our customer centric culture. In the rapidly changing IT environment, full of complex challenges for customers, our role is to ensure their experience with Softchoice is engaging, effortless, and valuable. As a Senior Identity and Messaging Consultant within the Professional Services organization, you will have the opportunity to consult with and advise our valued enterprise and public sector clients on Active Directory, Microsoft 365, and Exchange engagements. This role is responsible for leading the service delivery functions and technical teams involved with the planning, setup, configuration, and administration of Active Directory, Microsoft 365, Exchange, and migration management solutions. - Work closely with related teams on Active Directory, Microsoft 365, Exchange (on-premise and online), and migration management implementation projects. - Mentor and develop Consultants, Engineers and Technicians on the team. - Function as a technical expert with strong customer interaction skills. - Serve as a technical authority and subject matter expert for Softchoice. - Work in a highly visible customer-facing role. - Stay on top of new trends and technology updates. - Continually fine-tune delivery, adoption, and problem-solving skills. Qualifications - A curious mindset, willing to ask the right questions to provide customers with the best possible solution. - A problem solver with the capability to uncover & address the root cause of an issue. - A proactive work ethic that puts responsiveness to customers first. - Passion for building strong relationships with customers and driving great CX. - Computer Science / Information Technology degree or diploma or equivalent industry experience. - Ability to travel up to 10% of the time. - 5+ years’ work experience in a client-facing professional services role, or 7+ years of related industry experience. - Updated Certifications and training to include Active Directory, M365 Fundamentals, M365 Administrator, Azure Fundamentals, Administering / Configuring Windows Server Hybrid (core and advanced), On-Demand Migration for M365 and Active Directory, and ITIL v4 Foundation. Requirements - Strong technical understanding of Active Directory, Microsoft 365, Microsoft Exchange, Quest On-Demand, AvePoint, and Bit Titan Migration Wiz toolsets. - Experience with installation, configuration, and troubleshooting of MS Teams, in accordance with contract SLAs. Benefits - Health and Wellbeing: Medical, Dental, and Vision Care, Flexible Spending Account, Employee Assistance Program. - Financial Benefits: 401k Plan with Company Matching, Life and Disability Insurance. - Paid Time Off: PTO and Sick Leave (starting at 20 days per year), Holidays, Parental Leave, Volunteer Days, Bereavement Leave. - Additional Perks: Employee Discount Program.
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