• Respond to requests for Crisis Services Center coverage in a timely manner; • Respond to NRS and Comprehensive Community Based Youth Services (CCBYS) contacts; • Maintain quality documentation of all crisis communications; • Report child abuse and neglect to appropriate authorities as required by law; • Contribute to continuous quality improvement efforts. • Ensure confidentiality of callers we serve; • Demonstrate respect and acceptance of all individuals and communities serviced by, working in partnership with, or employed by NRS; • Adhere to policies and procedures as outlined in the Employee Handbook. • Participate, on camera, in regular supervision and staff meetings as required. • Attend regular training provided in house, by partners, and for personnel professional development. • Ability to attend events in various locations either via personal transportation, rental, or public transportation. • Participate in assigned special projects and respond to ad hoc requests as assigned.

Title: Customer Service Mon-Fri Location:AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY Department: Customer Service Job Description: Greensboro, North Carolina Customer Service / Full Time / Remote Music lovers keep reading! We're hiring customer service agents to support J.W. Pepper, the largest US sheet music and accessory retailer. You will help bands, choirs, and orchestras build upcoming concerts in schools, churches, and community groups. Join us and help keep our communities filled with song as you support customers who appreciate a helpful attitude and enthusiasm for music. You will support them on the phone and through email and chat. This is a remote position for those that reside in = AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY Qualifications - 1 year of previous call center or office background experience required - 1 year of customer service or customer support experience - A high school diploma or GED is preferred - Technical savvy (able to toggle between multiple browsers & systems using dual monitors) - Previous experience using Outlook, Word & Excel preferred - Knowledge of CRM systems a plus - Previous remote work from home experience a plus - Quick learner and able to work independently - Strong phone and verbal communication skills along with active listening - Must be at least 18 years of age - A background check and drug screen applicable with state and federal laws is required - Must be able to speak, read, write and understand English Responsibilities - In this role, you’ll take the lead in addressing customer questions and concerns on all products and services through communication channels such as phone, email and chat - Manage large amounts of inbound calls in a timely manner - Able to work without a script and maintain call control - Identify customers' needs, clarify information, research and provide solutions and/or alternatives - Access company and client resources provided to accurately handle the call - Identify upsell/cross-sell opportunities - Actively participate in efforts to support customer satisfaction and maintain quality - Skillfully change from one task to another without loss of efficiency or composure - Ability to multi-task using multiple system pending the clients working environment - Successfully complete all training sessions - Effectively communicate with patience and understanding to build rapport - Remain positive and professional in all customer interactions - Be available at your desk, maintaining punctuality and attendance at all scheduled times - Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas - Flexibility to cross train as requested - Maintain the utmost confidentiality and security as it pertains to Five Star Solutions policies - Perform other duties as assigned* Required Skills/Abilities - Strong phone and verbal communication skills along with active listening through multiple channels - Customer focus and adaptability to different personality types - Maintaining composure in challenging and complex situations - Ability to use technology effectively and productively independently - Regularly required to sit - Regularly required to use hands to feel, handle and control objects - Occasionally required to reach, stoop, kneel, or crouch - Occasionally required to lift and/or carry loads of up to 30 lbs - All standard vision abilities are required - All standard hearing abilities are required Equipment Provided Option - Equipment will be shipped to you. - Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) Company will provide equipment $14 - $14 an hour - Starting pay - $14/hr plus shift differential(extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance - Shifts between 9:00am-6:00pm (EST) ; Work Days - M-F - Paid Training - typically 3 weeks in length from 9:00am-6:00pm Mon-Fri (EST) - Status - Full Time 40 hours, Benefit eligible 1st of month after 60 days Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Role Description In this role, you will: - Be responsible for all guest communications and reservations for all Numa properties. - Resolve inquiries received over the phone. - Handle confidently individual and corporate guest requests in a friendly and satisfactory way. - Work hand in hand with the rest of the Numa departments on complaint management, reporting any kind of issues, overbooking and relocation processes, etc. - Be responsible for follow-up processes internally, with guests and other departments. - Flexibility to work on weekends. - Working hours between 21:00 (9:00 pm) - 07:30 am (Portuguese time). This is a remote role only for candidates located in Portugal. Qualifications - Secondary studies and professional studies, ideally oriented to Business or Hospitality. - Previous experiences in Customer Support in a fast-paced work environment and/or in the hospitality industry. - Ability to empathetically comprehend and resolve complex issues. - Proven experience in good verbal and written communication. - Experience in managing multiple tasks and finding alternative solutions to unexpected problems. - Ability to execute tasks at short notice. - Fluency in Portuguese and English is a must. Benefits - Thrive in a fast-paced, collaborative environment where your ideas help shape our future. - Enjoy opportunities for professional growth and build a fulfilling career path. - Immerse yourself in the Numa lifestyle with a complimentary stay. - Share the love with friends and family through exclusive discounts on our stylish apartments. - Connect with a global community of colleagues at our inspiring team-building events. Numa values the diversity of the people it hires and serves. Diversity at our company means fostering a workplace in which individual differences are recognised, appreciated, respected and responded to in ways that fully develop and utilise each person’s talents and strengths. We therefore welcome applications from people of all races, ethnicities, disability statuses, ages, religions, gender identities, and sexual orientations. For more information on the processing of your personal data, please see our Privacy Notice.

Title: Bilingual Customer Service Representative (Spanish/English) Location: Wichita, KS - Kansas - Wichita KS Job Description: Job no: 499941 Work type: Intermittent Categories: Call Center JOB DESCRIPTION: Buscamos entrevistadores bilingües para una encuesta en la comunidad Hispana. Ayude que la comunidad Latina sea representada. **This position requires an individual who is Spanish-language proficient at least at conversational level. Individuals who are not Spanish-language proficient are encouraged to apply on our Customer Service Representative job posting.** Telephone Interviewers are primarily responsible for screening and interviewing respondents over the phone. No sales or quotas! They talk to people across the country from all walks of life and even from around the world to obtain information on issues such as health care, employment, and education. The data collected provides insight for informed decisions and contributes to a better understanding of important issues facing American society. WHAT WE OFFER: - Competitive pay: Excellent starting wage of $16.70 per hour - Possibilities for promotion and pay increase within the first nine months and then every six months - Flexible hours: Work between 20-28 hours by selecting from available evening and weekend shifts - Paid sick leave - Convenient location - Paid orientation and training ARE YOU OUR IDEAL CANDIDATE? Successful interviewers are people of all ages and backgrounds with good communication skills who appreciate a flexible work schedule and are looking for meaningful part-time work. This position will train and start working in our local office so you must live within commuting distance. However, this can be a work from home position once you meet the requirements through successful demonstrated work in the office. The time frame is dependent on how quickly you meet the requirements. If you are interested in working from home after that time, NORC will provide computer-assisted telephone interviewing (CATI) equipment, but you must provide the following: - Stable high speed internet connection required of at least 10mbps download speeds. A direct internet connection from modem to the computer is preferred. - Dedicated access to a cell phone and ability to turn off notifications or incoming calls during working times. - Quiet, private place to conduct interviews. JOB REQUIREMENTS: - Must be a self-motivated individual of at least 18 years of age that can adhere to work schedule. - Must be able to sit and use a telephone headset, dial telephone numbers, use a computer keyboard and read a script off a standard-size computer monitor for up to four (4) hours continuously. - Must have basic knowledge of a PC Windows environment which means comfortable with computer usage skills such as sending email or opening and using a web browser to search for information. - All employees hired for this position must present evidence of their identity and authorization to work in the United States (I9 documentation). ABOUT TELEPHONE SURVEY AND SUPPORT OPERATIONS (TSSO): TSSO staff are vital to our nationwide survey research operation. Interviewers talk to people from all walks of life to obtain information on issues such as health care, employment, and education. The work we do at NORC has lasting social significance, and the data we gather helps legislators and others involved in setting policy make informed decisions for the welfare of all Americans. ABOUT NORC:NORC at the University of Chicago is an objective, non-partisan research institution that delivers reliable data and rigorous analysis to guide critical programmatic, business, and policy decisions. Since 1941, NORC has conducted groundbreaking studies, created and applied innovative methods and tools, and advanced principles of scientific integrity and collaboration. Today, government, corporate, and nonprofit clients around the world partner with NORC to transform increasingly complex information into useful knowledge. EEO STATEMENT:NORC is an affirmative action, equal opportunity employer that values and actively seeks diversity in the workforce. NORC evaluates qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity, and other legally-protected characteristics.