National Runaway Safeline

• Respond to NRS crisis contacts across various hotlines. • Remain active during shifts, taking multiple chats. • Complete trauma-informed data collection. • Ensure youth receive and understand resources provided. • Complete warm handoffs with resource providers. • Provide safe and supportive referrals. • Maintain documentation of all crisis communications. • Report child abuse and neglect as required by law. • Participate in supervisions and other training-related functions. • Engage in ongoing training and quality improvement efforts.

• Respond to requests for Crisis Services Center coverage in a timely manner; • Respond to NRS and Comprehensive Community Based Youth Services (CCBYS) contacts; • Maintain quality documentation of all crisis communications; • Report child abuse and neglect to appropriate authorities as required by law; • Contribute to continuous quality improvement efforts. • Ensure confidentiality of callers we serve; • Demonstrate respect and acceptance of all individuals and communities serviced by, working in partnership with, or employed by NRS; • Adhere to policies and procedures as outlined in the Employee Handbook. • Participate, on camera, in regular supervision and staff meetings as required. • Attend regular training provided in house, by partners, and for personnel professional development. • Ability to attend events in various locations either via personal transportation, rental, or public transportation. • Participate in assigned special projects and respond to ad hoc requests as assigned.