• Own a portfolio of client accounts and drive revenue growth • Conduct regular client reviews and identify upsell opportunities • Manage contract renewals and commercial negotiations • Resolve client escalations promptly and professionally • Collaborate with internal teams to deliver outstanding client outcomes

• Monitor pipeline daily to determine tasks needed • Prepare proposals and engagement agreements accurately and efficiently • Prepare the workflow system for illustration requests • Understand products and services offered by Blue Ridge Associates • Build and maintain relationships with Record Keeping Wholesalers, DCIO Wholesalers, Advisors, and Internal Blue Ridge Partners • Complete and maintain internal databases in accordance with Internal Partner procedures • Achieve assigned goals related to turnaround times, production, and accuracy • Communicate significant issues and exceptions to an appropriate higher level of authority within the organization promptly • Prepares transfer of information from one system to another for the New Business Team • Support sales team with meeting materials for prospective clients and financial advisors • Complete ancillary projects as requested • Investigate and enter new referral relationships into Pipeline

Title: VIP Experience Executive Location: CT-Uncasville Full time job requisition id R-13040 Job Description: JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES IF YOU ARE AN EXISTING TEAM MEMBER, PLEASE CLICK THE FOLLOWING LINK TO BE TAKEN TO THE INTERNAL CAREER SITE: MOHEGAN INTERNAL CAREER SITE Position Summary: The VIP Experience Executive is a high activity, production focused role responsible for driving player loyalty and revenue through consistent, proactive outbound communication. This individual utilizes high volume outreach via phone, email, and SMS to foster relationships with VIPs. The Executive, VIP Experience will be responsible for both the retention of active players, and the strategic reactivation of lapsed accounts. By delivering personalized services and executing standardized reinvestment, this role ensures a premium and cohesive experience that aligns with overall team strategy while maintaining strict fiscal discipline. Primary Duties and Responsibilities includes but are not limited to: - Drive player retention and revenue growth by building and maintaining strong relationships with VIPs - Achieve rigorous daily, weekly, and monthly outbound call and email targets to maintain engagement - Deliver tailored service, promotions, and loyalty rewards through proactive communications to meet individual player needs - Maximize revenue by upselling promotions, new games, and site features during player interactions - Exercise strategic oversight of personal discretionary bonusing and player investment within departmental approved limitations - Provide Senior level team members with valuable account information to drive player value growth - Responsible for contributing to overall VIP team success by achieving growth in KPIs including, but not limited to: Retention, Revenue, Reinvestment, Deposits, and Active VIPs - Deliver high level player experiences through the coordination of exclusive events and hospitality - Contribute and represent Mohegan in the development of VIP acquisition events, promotions, and offers. Secondary Duties and Responsibilities: - Collaborate and work closely with internal departments within the Mohegan organization - Represent the company as a professional brand ambassador - Strictly adhere to all regulatory guidelines and Responsible Gaming protocols, monitoring accounts for signs of problem gambling to protect both the player and Mohegan - Serve as the voice of our players, gathering direct feedback from VIPs regarding platform issues, feature requests, and player insights Minimum Education and Qualifications: - Bachelors’ Degree in Marketing, Information Systems, Business, or a related field - One year of iGaming experience in VIP roles - Two years’ experience of operation/customer service management in the iGaming industry or combined three years of experience involving guest contact in a high volume, complex casino environment, call center, or hospitality industry - Knowledge and understanding of casino games, sports, sports betting and other online gaming required - A strong negotiator and detail-oriented - Excellent written and verbal communication skills - Excellent organizational and multi-tasking skills - Zendesk experience preferred - Self-starter who can work effectively in fast paced environment Competencies: Incumbent will master the following competencies while in this position; - Adheres to compliance and workplace policies, standard operating procedures and jurisdictional regulations and laws - Ability to work independently and within teams Training Requirements: - Certifications as required by Mohegan - Mohegan Corporate and departmental policies and procedures - Appropriate regulations that pertain to Mohegan Information Systems - Strong technical understanding of digital and mobile platforms and the ability to learn new applications Physical Demands and Work Environment: - Fast-paced office work environment - Must be able to sit in front of a computer screen for extended periods of time - Must be able to work various shifts and flexible hours with occasional travel required - Must be able to work a hybrid schedule (Mohegan Sun) This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with this job. Mohegan reserves the right to make changes to the above job description whenever necessary. Work Shift: Regular Knock, knock. Hear that sound? That's opportunity!. Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.

• Develop and execute strategic sales and territory plans to meet and exceed quarterly, and annual revenue objectives. • Manage a diverse deal portfolio, from high-velocity mid-market closings to strategic enterprise accounts. • Partner in lockstep with dedicated BDRs to co-develop territory plans and outbound strategies, providing active coaching and feedback to ensure high-quality pipeline generation and meeting-to-opportunity conversion. • Take full ownership of the end-to-end closing process, including discovery, solution pitching, and procurement activities. • Work closely with technical stakeholders (Data Engineers, FinOps) and executives to identify opportunities to expand SELECT's footprint. • Partner with the Solution Engineering team to drive solution-focused conversations that highlight the platform's technical value. • Develop and execute a multi-channel outbound strategy, including email, LinkedIn, and phone, to create and nurture your own sales opportunities. • Stay abreast of the latest trends in FinOps and data engineering to provide customers with insightful, high-value solutions. • Lead and contribute to team projects to refine our sales playbooks and shape the SELECT sales culture