• Provides afterhours, weekend and holiday coverage for the NCServes Coordination Center. • Conducts biopsychosocial assessments by phone with clients to identify needs in key areas. • Makes referrals to Network providers to address identified needs based on understanding of eligibility criteria, capacity, location, and client preference. • Maintains a working knowledge of Network providers’ menu of services, eligibility criteria, intake process and preferences. • Develops positive working relationships with array of Network providers and attends monthly community meetings. • Documents all activity in accordance with grant program guidelines and in compliance with internal policies and procedures. • Elicits feedback from clients and providers to ensure successful engagement. • Coordinates across other programs and ministries within ABCCM. • Participates in all appropriate staff, supervision, and training meetings. • Assumes other duties as assigned by Leadership.

Role Description We are seeking a detail-oriented and customer-focused Remote Holiday Coordinator to join our growing team. In this role, you will assist clients with planning holiday vacations, seasonal getaways, and special celebrations by: - Researching destinations - Coordinating accommodations - Organizing personalized itineraries You'll work closely with clients and travel partners to help create seamless and memorable travel experiences from start to finish. This position is ideal for someone who enjoys organization, customer service, and helping others celebrate life's special moments through travel. Qualifications - Strong written and verbal communication skills - Excellent organizational skills and attention to detail - Proficiency with basic computer skills, including email, web browsing, Microsoft Office, or Google Workspace - Ability to manage multiple priorities and meet deadlines in a remote environment - Reliable internet connection and a dedicated, distraction-free workspace - Previous experience in customer service, hospitality, administrative support, or travel is a plus but not required Requirements - Research and recommend holiday destinations, accommodations, cruises, resorts, and activities based on client preferences - Prepare travel quotes, proposals, and customized itineraries - Communicate with clients to gather travel details and respond to general inquiries - Coordinate with travel suppliers and hospitality partners to confirm reservations and special requests - Maintain accurate client records and travel documentation - Provide professional and timely support throughout the travel planning process Benefits - Flexible remote work schedule - Supportive and collaborative team environment - Opportunity to build experience within the travel and hospitality industry - Access to travel-related discounts and perks after eligibility requirements are met - A rewarding role helping clients plan unforgettable holiday vacations and special travel experiences

• Supports Clinical Operations functions and acts as liaison between Members, Physicians, Delegates, Operational Business members and Member Service Coordinators • Performs review of service requests for completeness of information and collection of non-clinical data • Initiates call backs and correspondence to members and providers to coordinate and clarify benefits • Handles initial screening for pre-certification requests via calls or correspondence based on scripts and workflows • Assists members with finding providers, resolving problems and answering questions regarding services • Makes outbound calls to engage members in Case Management and to complete necessary health assessments • Educates members regarding preventive health activities and services • Review medical and administrative documentation for accuracy and compliance standards

• Coordinates care of individual clients with application to identified populations using assessment, care planning, implementations, coordination, monitoring and evaluation for cost effective and quality outcomes • Duties are performed virtually or face-to-face based on contractual requirements • Promotes the appropriate use of clinical and financial resources in order to improve the quality of care and member satisfaction • Assists with orientation and mentoring of new team members as appropriate • Provides care coordination to members with behavioral health conditions identified and assessed as requiring intensive interventions and oversight including multiple, clinical, social and community resources • Conducts in depth health risk assessment and/or comprehensive needs assessment which includes, but is not limited to psycho-social, physical, medical, behavioral, environmental, and financial parameters • Communicates and develops the care plan and serves as point of contact to ensure services are rendered appropriately • Implements, coordinates, and monitors strategies for members and families to improve health and quality of life outcomes • Develops, documents and implements plan which provides appropriate resources to address social, physical, mental, emotional, spiritual and supportive needs • Acts as an advocate for member`s care needs by identifying and addressing gaps in care • Performs ongoing monitoring of the plan of care to evaluate effectiveness • Measures the effectiveness of interventions as identified in the members care plan • Assesses and reviews plan of care regularly to identify gaps in care, trends to improve health and quality of life outcomes • Collects clinical path variance data that indicates potential areas for improvement of case and services provided • Works with members and the interdisciplinary care plan team to adjust plan of care, when necessary • Educates providers, supporting staff, members and families regarding care coordination role and health strategies with a focus on member-focused approach to care • Facilitates a team approach to the coordination and cost-effective delivery to quality care and services • Collaborates with the interdisciplinary care plan team which may include member, caregivers, member`s legal representative, physician, care providers, and ancillary support services to address care issues, specific member needs and disease processes whether, medical, behavioral, social, community based or long-term care services • Utilizes licensed care coordination staff as appropriate for complex cases • Provides assistance to members with questions and concerns regarding care, providers or delivery system • Maintains professional relationship with external stakeholders, such as inpatient, outpatient and community resources • Generates reports in accordance with care coordination goal.