Role Description Reporting to the Head of Software, the Senior Director of Software Engineering for Consumer Applications will lead Dexcom’s consumer software application portfolio, driving the strategy, development, delivery, and lifecycle management of customer-facing digital products and services. - Develop scalable organizational structures and engineering capabilities aligned to a Product Operating Model. - Lead engineering teams operating within a Product Operating Model with end-to-end ownership and accountability for customer outcomes. - Drive modern engineering practices including CI/CD pipelines, AI-Assisted development workflows, automated testing, integrated quality engineering, and reliable software delivery at scale. - Partner with architecture and platform leaders to incorporate modern cloud, data, and AI-enabled capabilities into future product experiences. Qualifications - Extensive experience leading large-scale software engineering organizations delivering consumer software products. - Deep expertise across mobile applications, cloud-native architectures, APIs, digital ecosystems, and modern software delivery practices. - Demonstrated success delivering highly available, high-quality software to large user populations. - Experience integrating AI-enabled capabilities, intelligent automation, or advanced analytics into customer-facing products or engineering workflows. Requirements - Typically requires a Bachelor’s degree with 17+ years of industry experience. - Requires a degree in a technical discipline. - 13+ years of successful management experience in relevant industry. Benefits - A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community. - A full and comprehensive benefits program. - Growth opportunities on a global scale. - Access to career development through in-house learning programs and/or qualified tuition reimbursement. - An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve. Travel Required - 15-25% Remote Workplace - Your location will be a home office; you are not required to live within commuting distance of your assigned Dexcom site (typically 75 miles/120km). - If you reside within commuting distance of a Dexcom site (typically 75 miles/120km) a hybrid working environment may be available. Ask about our Flex workplace option. Salary - $220,100.00 - $366,800.00

Role Description As NA Customer Service Director, the role will be accountable for supporting the NA – PBNA, PFNA Customer Service Leaders in the execution of Customer ordering processes across multiple teams and business units for US and Canada. This position will report to a SC Global Customer support lead (LG2). - Deliver gold standard Premium customer service to business units to drive top-line sales growth. - Execute OM differentiated service model driving strategy & execution. - Engage in regular consultation with the Business unit teams and other LATAM leaders. - Establish policies and procedures that enable high service delivery and reflect industry best practices. - Responsible for System knowledge/AI enhancement along with coordination with BU partner technical support. - Deliver optimization and efficiency gains within the Customer Service team. - Share Best Practices between Business Units. - Build critical relationships with key team members and stakeholders both internally and across Business Units. Qualifications - Bachelor’s Degree in Business/Operations Management, Engineering or applicable degree required (MBA preferred). - 10+ years of experience in customer service or operations, including 5+ in a senior leadership with people management role. - English Fluency both written and verbal required, Spanish would be an asset. - Experience in multinational companies. - Strong analytical skills and experience with service metrics, reporting, and performance management. - Experience with CRM, contact center platforms, and digital service solutions. - Deep understanding of customer support metrics, executive communications, and cross-functional collaboration. - Strong strategic thinking with the ability to scale operations while preserving premium service quality. - Exceptional communication, relationship-building, and stakeholder management skills. - Working knowledge of order processing and order life-cycle in a dynamic Supply Chain. - Ability to positively influence teams outside of direct responsibility and across multiple business units. - Working knowledge of SAP solutions. - Ability to influence leadership and operate in a matrix environment. - Capable of leading a remote work group and being managed by a remote manager. - Utilize technical/functional knowledge that creates opportunities and solves business problems. - Proficiency using PC-based applications such as Microsoft Excel, PowerPoint, Word and alternate meeting technology. - Strong strategic ability. - Ability to identify business issues and generate solutions. - Self-starter with attention to detail. - Solid verbal and written communication skills. - Ability to manage multiple competing priorities. Requirements - Quickly engage with business units to identify, interpret, and set mitigation plans in place to ensure sales deliveries to all Premium customers. - Respond to marketplace demands through an in-depth understanding of order processing practices and complex system technology. - Initiate innovation and development of new analytics and business processes to improve service levels and drive efficiency. - Identify areas for improvement and close efficiency gaps regarding customer service and order processing. - Ensure support and engagement with CSRs and CSR managers while working with a potentially remote, virtual team. - Develop team talent and capability build and ensure succession plans are in place. Benefits - Opportunities to learn and develop every day through a wide range of programs. - Internal digital platforms that promote self-learning. - Development programs according to Leadership skills. - Specialized training according to the role. - Learning experiences with internal and external providers. - Recognition programs for seniority, behavior, leadership, moments of life, among others. - Financial wellness programs that will help you reach your goals in all stages of life. - A flexibility program that will allow you to balance your personal and work life. - Benefits for family members including Wellness Line, Agreements and Discounts, Scholarship programs for children, Aid Plans for different moments of life.

Role Description The Director of Forward Deployed Engineering (FDE) & Technical Support leads two of Runpod's most customer-critical functions. The FDE team sits at the intersection of Solutions Engineering and Forward Deployed Engineering, serving as trusted technical advisors who assess customer environments, architect solutions, and own technical outcomes from pre-sales through deployment. They work hands-on where needed, but their primary role is solution ownership and conduit to Product and Engineering. The Technical Support team delivers fast, expert help across all customer tiers, from self-serve developers to strategic enterprise accounts. This role reports to the COO. - Lead and scale both the FDE and Technical Support teams, defining engagement models, operating standards, headcount plans, and career development frameworks for each function. - Own the FDE engagement lifecycle: technical discovery, environment assessment, solution architecture, PoC validation, and deployment guidance. Engage Sales at the right moments and ensure FDE coverage goes to the customers where it drives the most value. - Set the standard for how FDEs operate: trusted advisors first, hands-on contributors where the situation calls for it, working through and alongside Product Engineering rather than as an independent delivery team. - Own the field feedback loop by synthesizing patterns from FDE engagements and support escalations into clear, prioritized product input that directly shapes Runpod's roadmap. - Run Technical Support across all tiers (Tier 1–3) with defined SLA/SLO frameworks, CSAT and TTR targets, escalation paths, and a developer-first knowledge base that scales self-service and reduces inbound volume. - Drive operational discipline across the stack: Zendesk for support operations, HubSpot for customer health, Linear for engineering escalations, and Notion for internal knowledge and FDE documentation. - Partner with Sales, Account Management, Product, and Engineering on pre-sales strategy, QBRs, escalations, and roadmap alignment. This role is a cross-functional connector, not a siloed function. Qualifications - 10+ years in technical customer-facing roles: solutions engineering, field engineering, or a hybrid FDE function, with at least 4 years leading a team in a high-growth cloud infrastructure, SaaS, or AI/ML company. - Deep technical fluency in GPU compute and AI/ML infrastructure; hands-on coding ability (Python, Docker/Kubernetes) is expected. This leader should be able to do the work, not just manage it. - Demonstrated experience building or leading a technical engagement function that spans pre- and post-sales, with clear ownership of solution architecture and customer technical outcomes. - Proven ability to build and run tiered support organizations: SLA/SLO frameworks, on-call structures, escalation paths, and the tooling and process to operate them at scale. - Strong systems-builder instinct, comfortable creating structure where little exists: playbooks, triage frameworks, onboarding programs, and knowledge base architecture. - Proficiency with Zendesk, HubSpot, Linear, and Notion; comfort using AI tools (Claude, Gemini, GPT) to accelerate documentation and triage at scale. - Exceptional communicator across audiences. Equally at home in a technical architecture discussion with a customer's ML team and translating field observations into product priorities for Engineering leadership. - Successful completion of a background check. Requirements - 10+ years in technical customer-facing roles. - Deep technical fluency in GPU compute and AI/ML infrastructure. - Demonstrated experience building or leading a technical engagement function. - Proven ability to build and run tiered support organizations. - Strong systems-builder instinct. - Proficiency with relevant tools. - Exceptional communication skills. - Successful completion of a background check. Benefits - The competitive base pay for this position ranges from 200,000 - $300,000 USD. - Meaningful equity in a fast-growing company. - Generous medical, dental & vision plans — we cover 100% for all employees and partial for dependents. - Flexible PTO - take the time you need to recharge. - Most roles are remote work first with an inclusive, collaborative teams utilizing Slack as the main form of internal communication. - $1,200 Home Office & Equipment Stipend.

Role Description Be the one building AI-powered experiences where they matter most. The Services Engagement Director is responsible for driving Professional Services bookings and revenue in assigned accounts and/or prospects, while creating and fostering relationships with all levels of stakeholders in new and existing customers. For the assigned portfolio of accounts, the Services Engagement Director should work on maintaining key relationships, identifying new business opportunities, creating Professional Services business development strategy, and negotiating and closing services deals. This position will have quarterly financial targets (bookings and project profitability) that must be met for the organization to attain projected revenue and build consulting services backlog. Key Responsibilities - Create and drive bookings and revenue within a specified region or list of named accounts by developing strategic business plans. - Understand and follow the guidelines of the PS Strategy and ensure alignment with the regional objectives. - Manage relationships with sales executives and sales leaders in the region to co-create strategies to sell more services, understanding the needs and particularities of the region. - Meet and exceed all quarterly and annual financial targets. - Understand key business challenges and required outcomes for customers. - Effectively articulate the value proposition of the Genesys solution and recommend Professional Services to customers to achieve customer’s business outcomes. - Understand the entire customer journey and the different project stages including challenges and customer expectations. - Work on effort estimation and cost/price definition. - Prepare customer detailed proposal and SOW. - Position and explain value proposition, project deliverables and other details. Resolve concerns, negotiate and close the deal. - Align with other functions through the sales cycle – from contacting the customer through the retain and grow phases. - Maintain extensive knowledge of current market conditions and customer buying strategies to negotiate and close business deals. - Ensure 100% customer satisfaction and retention. - Build and maintain strong, long-lasting customer relationships including trusted advisor relationship with key customer stakeholders and executive sponsors. - Ensure they are constantly up to date on the Genesys product and Professional Services offerings. Qualifications - 5+ years of sales experience in a similar role. - Cloud or SaaS based experience, particularly selling services for Cloud Platforms, including migrations from premises and AI related services. - Ability to support sales cycle, with a track record of successful booking and revenue attainment. - Proven experience understanding customer needs and being able to articulate solutions. - BS or BA degree or equivalent work-related work experience. - Knowledge or experience of project delivery methodologies and environments is highly desired, particularly Agile Methodology. - Proven experience communicating, negotiating, and closing with executives and stakeholders. Experience selling at all levels, including the "C" level. - Fluent English. - Genesys solutions knowledge will be a plus. Additional Abilities - Strong ability to build and grow internal and external relationships. - Excellent interpersonal, presentation skills – written, verbal and digital. - Ability to travel up to 50%. - Ability to work independently & as part of a team in a fast pace, rapid change environment. - Superior professional presence and business acumen. - Strong account planning and management skills, including mature negotiation skills. - Ability to thrive in a dynamic, fast-paced environment. - Positive attitude and high willingness to learn and share knowledge with coworkers. Genesys Skills and Competencies - Analytics Mindset: Ability to translate insights from data into customer business impacts. - Foundational Product Skill: Ability to prescribe the adoption and use of product features/functionality to the achievement of key customer business outcomes. How we Think - Customer Focus: Building strong customer relationships and delivering customer-centric solutions. - Balancing the needs of multiple stakeholders: Anticipating and balancing the needs of multiple stakeholders. - Strategic Mindset: Seeing ahead of future possibilities and translating them into breakthrough strategies. How we Own It - Ensures Accountability: Holding self and others accountable to meet commitments. - Plans and Aligns: Planning and prioritizing work to meet commitments aligned with organizational goals. - Action oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm. How we Interact - Collaborates: Building partnerships and working collaboratively with others to meet shared objectives. - Manages Conflict: Handling conflict situations effectively with a minimum of noise. - Active listener: Focuses on the person speaking with the intent of understanding versus self-focus and control. - Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. - Organizational Savvy: Maneuvering comfortably through complex policy, process and people related organizational dynamics. How we Show Up - Instills Trust: Gaining the confidence and trust of others through honesty, integrity and authenticity. - Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations. Working at Genesys - AI at enterprise scale: Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. - A flexible-first culture: Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work. - Growth in the AI era: Build future-ready skills through mentorship, learning programs, leadership development and education support. - Time to recharge and give back: Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families. - Recognized globally: Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.