• Assist in the accurate and comprehensive data submission to regulatory entities • Collaborate and coordinate with internal and external partners to minimize submission and response errors • Accumulate and report out on pertinent data sets • Develop and improve processes related to risk adjustment and quality improvement • Maintain required documentation and ensure compliance to all applicable laws, guidance, and regulations • Assume lead role on specified projects • Provide mentorship to less experienced team members • Influence decision making by leadership and provide recommendations regarding potential improvements to risk adjustment processes

• Define & execute the Enterprise Complaints Data Strategy: Establish the target-state vision, operating model, standards, and procedures; drive a multi-quarter roadmap across complaint platforms and intake channels. • Architect the complaints data ecosystem: Design and implement scalable data architectures, data models, and domain-aligned data products that power analytics, governance reporting, and issue management. • Assess and onboard new data sources: Build and execute repeatable approaches to evaluate new data sources (quality, completeness, lineage, controls), and recommend/implement optimal remediation paths to address data quality gaps. • Ensure alignment to Enterprise Data Policy & Standards: Own and maintain Collibra assets (business definitions, lineage, retention, access controls), steward data dictionaries, and lead intake/resolution of data issues and incidents as the complaints data domain steward. • Establish and run data quality controls & monitoring: Define data quality metrics, execute periodic data quality audits, and develop/maintain Tableau control and data operations dashboards to monitor health, surface emerging issues, and track KPIs across the complaints data environment. • Drive cross-functional delivery and adoption: Partner across Enterprise Complaints and with Enterprise Data Lake, Technology, Data Office, Operations, and Governance leaders to prioritize initiatives, align dependencies, and ensure solutions are adopted and sustained. • Enable advanced analytics and innovation: Deliver curated/aggregated datasets that support advanced analytics use cases including trend detection, anomaly detection, and thematic risk identification. • Lead projects and mentor less experienced staff members, and perform special projects as assigned in support of enterprise complaint program maturity, platform modernization, and regulatory commitments.

Role Description Risk at Revolut operates across all functions, products, and regions to monitor front-line performance and ensure the business operates safely. They're among the first to be involved in new initiatives, from tech to customer support. We're looking for an Enterprise Risk Manager to implement cross-functional elements of crypto risk management frameworks. You'll oversee governance structures, maintenance of RAS, and the monitoring and reporting of daily risk exposures. Up to shape what's next in finance? Let's get in touch. What you'll be doing - Collaborating with the first line of defence to identify, assess, and regularly review risks - Coaching the business to design and implement effective internal controls - Developing and implementing risk policies, procedures, KRIs, and risk appetite statements - Monitoring risks against limits and thresholds, and producing reports for management and key stakeholders - Managing the risk incident process, including event registration and reporting to senior management and regulators - Guiding teams on identifying and assessing inherent, net, and residual risks, and related controls - Tracking KRI breaches and coordinating with risk owners and the global Risk team to ensure timely resolutions - Supporting the New Initiatives Approval Process by ensuring SME engagement and proper governance - Promoting risk awareness through internal sessions, onboarding materials, and learning initiatives Qualifications - 5+ years of experience in risk management within financial services - Experience in enterprise or operational risk management, or in a related role within financial services - A proven ability to interpret and structure complex information - A curious mindset to question assumptions and seek to understand how things work - Exceptional organisational skills and a methodical approach - Impeccable attention to detail - Excellent analytical, problem-solving, and communication skills Nice to have - A degree or certification in risk management Important notice for candidates - Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles. - Only apply through official Revolut channels. - We don't use any third-party services or platforms for our recruitment. - Always double-check the emails you receive. - Make sure all communications are being done through official Revolut emails, with an @revolut.com domain. - We won't ask for payment or personal financial information during the hiring process. - If anyone does ask you for this, it's a scam. Report it immediately.

Role Description We are looking for a Brand and Governance Lead to join our Marketing team on a full-time permanent basis. The Brand & Governance Lead is First Bus's guardian of brand strategy, brand integrity and visual identity. They are the go-to authority on the First Bus brand, ensuring it is consistently applied, clearly understood and strengthened across every audience we serve, including employees, customers, communities, partners and stakeholders. First Bus launched a brand refresh in December 2024 involving a new positioning and a refreshed visual identity. The Brand & Governance Lead is a hands‑on specialist who plays a central role in completing and embedding the ongoing First Bus brand refresh. The role also acts as a brand advisor to the Business & Coach Division portfolio of brands and provides support for the FirstGroup brand. This is a key role in ensuring First Bus presents a unified, trusted and modern brand. With the brand refresh still being rolled out, the Brand & Governance Lead will have a significant impact by closing gaps, building capability and embedding strong governance that supports our commercial, customer and organisational goals. Key Responsibilities - Brand Governance & Leadership: - Act as First Bus’s brand subject‑matter expert, providing authoritative guidance on brand strategy, visual identity, tone of voice, and application across all channels and contexts. - Lead the Brand Governance Framework for First Bus, ensuring it is robust, practical, and adopted across the business. - Ensure that the brand guidelines evolve, as required, to ensure they continue to stay in tune with business requirements. - Support brand‑related queries for the Business & Coach division brands and FirstGroup. - Brand Champions Network: - Establish and lead a volunteer network of cross‑functional brand champions across the wider Marcomms team, People, Customer and Operational teams. - Promote a culture of brand consistency across the brand champion network through training, guidance best practice and practical support. - Brand Compliance & Advisory: - Evaluate brand usage across channels and assets, and intervene diplomatically where activity falls outside guidelines. - Provide constructive, solutions‑focused feedback to teams to help them deliver brand‑consistent work. - Work closely with the Production Hub and agencies to ensure that briefs, creative executions and operational materials reflect the brand accurately. - Brand Refresh Implementation: - Own the bottom‑up programme to complete and embed the First Bus brand refresh across depots, vehicles, customer environments, signage, collateral, and employee materials. - Map gaps and inconsistencies across touchpoints and drive structured plans to resolve them. - Partner with relevant functions/sites to progress rollout activity; coordinate updates, timelines, and stakeholders. - Support the development of business cases for investment in the brand refresh where needed (with guidance from the Marketing Leadership Team). - Project Management & Delivery: - Operate as a highly effective project manager, prioritising tasks, tracking progress, escalating risks, and ensuring delivery against agreed timelines. - Manage small‑scale brand projects end‑to‑end (e.g., brand asset updates, signage reviews, brand audits, visual identity optimisations). - Provide expert guidance to Business & Coach division brands when they undertake brand changes, for example, supporting a logo refresh or sub‑brand evolution. - Brand Capability Building: - Work closely with the Graphic Designer and Production Hub to maintain accessible, high‑quality brand resources including guidelines and examples of best practice. - Partner with the Head of Content Strategy to ensure brand and content governance are aligned. - Strengthen brand understanding across the Marketing Pool and support training for marketing managers and non‑specialist colleagues. Qualifications - Expert understanding of brand strategy and visual identity systems. - Strong eye for detail and design accuracy. - Excellent communication and stakeholder management skills. - Ability to translate brand principles into practical, everyday guidance. - Strong problem‑solving ability; able to propose pragmatic solutions while protecting brand integrity. - Diplomatic, empathetic and able to handle difficult conversations constructively. - Confident and authoritative on brand matters while approachable and collaborative. - A proactive self‑starter who thrives in an environment with multiple workstreams and evolving priorities. - Passionate about brand consistency and about helping colleagues understand the “why” behind brand decisions. - Pragmatic, hands‑on and comfortable “rolling up their sleeves” to tackle unfinished elements of the brand refresh. Requirements - Experience in brand governance, brand management, visual identity and brand‑led project delivery. - Proven ability to drive brand consistency across complex, multi‑site or multi‑brand organisations. - Strong project management skills, comfortable managing concurrent streams of work with diverse stakeholders. - Experience working with creative teams, brand agencies, production teams or internal studios. - Experience influencing non‑specialist colleagues on brand application. Benefits - Your health is important to us which is why we offer Simply Health & Smart Health for you and your dependents at no cost to you! This offering includes cash back benefits across optical & dental as well as virtual GP appointments, mental health support and nutrition and fitness advice. - Our EAP provision offers 24hr, 365 days a year mental health support. - We are also committed to your financial wellbeing, and we offer a platform with many discounts on high street brands and supermarkets etc. - Working at First you also receive discounted train travel for you and your family after 6 months service as well as a free bus pass. - Cycle to work scheme. - 25 days' holiday + bank holidays. - Pension scheme and chance to buy discounted First Group shares. - Enhanced maternity / paternity pay. - Flexible working. Equal Opportunities Public transport serves everyone, whatever their differences. At First Bus, we want to be an employer open to you, no matter what your differences are. We aspire to be an inclusive organisation because diverse backgrounds, thinking and experiences bring so many benefits to our customers, communities, and people. We welcome applications from all.