First Bus

Role Description At First Bus, we're helping shape the future of public transport. As franchising continues to transform the industry, we're looking for a Network & Operations Lead to play a key role in developing winning franchise proposals and delivering innovative transport solutions for our customers and local authority partners. This is a unique opportunity to combine strategic thinking, operational expertise and network planning knowledge to influence some of the most significant opportunities in the UK bus market. As our Network & Operations Lead , you'll take ownership of network design, compliance and operational solution development across franchise bidding activity. Working closely with colleagues across the business, you'll ensure that proposed networks are fully compliant, operationally deliverable and aligned to client requirements. You'll play a pivotal role in translating complex franchise specifications into robust, evidence-based solutions that can be mobilised successfully and sustained in operation. You'll also lead the development of operational delivery and customer plans, ensuring our bids are not only competitive but ready for implementation from day one. What You'll Be Doing - Leading the development of compliant, customer-focused and operationally credible network proposals across franchise bids - Ensuring network solutions meet tender specifications, contractual requirements and local authority expectations - Developing integrated operational delivery and customer plans that support successful service delivery - Providing assurance, governance and oversight of network assumptions, data and modelling - Working collaboratively across multiple functions to develop end-to-end bid solutions - Identifying and mitigating risks while presenting clear recommendations to stakeholders - Supporting the creation of mobilisation-ready solutions that can transition seamlessly into operation - Driving continuous improvement, innovation and the use of digital tools and AI to enhance bid development - Leading, coaching and developing team capability while fostering a culture of collaboration and delivery excellence Qualifications - Significant experience in network planning, franchise bids or operational transport environments - A strong understanding of franchise specifications, compliance requirements and public procurement processes - Experience developing data-led, operationally deliverable solutions - Excellent stakeholder management and influencing skills - Strong analytical, modelling and problem-solving capabilities - The ability to work at pace within a complex and evolving environment - Proven experience leading cross-functional teams and delivering successful outcomes It Would Be Great If You Also Have - Experience within bus franchising or public service contracts - Knowledge of scheduling, resource modelling and operational planning - Understanding of governance, risk management and contract requirements Benefits - Your health is important to us which is why we offer Simply Health & Smart Health for you and your dependents at no cost to you! This offering includes cash back benefits across optical & dental as well as virtual GP appointments, mental health support and nutrition and fitness advice. - Our EAP provision offers 24hr, 365 days a year mental health support. - We are also committed to your financial wellbeing, and we offer a platform with many discounts on high street brands and supermarkets etc. - Working at First you also receive discounted train travel for you and your family after 6 months service as well as a free bus pass. - Cycle to work scheme. - 25 days' holiday + bank holidays. - Pension scheme and chance to buy discounted First Group shares. - Enhanced maternity / paternity pay. - Flexible working. Equal Opportunities Public transport serves everyone, whatever their differences. At First Bus, we want to be an employer open to you, no matter what your differences are. We aspire to be an inclusive organisation because diverse backgrounds, thinking and experiences bring so many benefits to our customers, communities, and people. We welcome applications from all.

Role Description We are looking for a Digital Marketing Performance Manager to join our Marketing team on a full-time basis. This is initially a 12-month FTC with the potential to go permanent. The Digital Marketing Performance Manager holds senior responsibility for setting the direction, governance and operational excellence of digital marketing activity across First Bus and its portfolio of B2B Business and Coach brands. The role provides expert leadership, strategic oversight and technical capability to build a high-performing digital marketing function within the organisation. This position has been established to reduce reliance on external agencies and strengthen in-house expertise. Current digital marketing and tracking activity is fragmented and inconsistent, limiting visibility of performance and the organisation's ability to optimise spend and outcomes. Working closely with Marketing, Data and Commercial teams, the post holder will streamline and enhance the digital marketing ecosystem, ensuring robust measurement, improved planning and the adoption of best practice across brands and regions. As both a senior functional lead and a hands-on specialist, the role ensures digital activity is data-driven, commercially aligned and responsive to the needs of multiple audiences, including local bus customers, airport express travellers, B2B partners and government stakeholders. The post holder will guide the development of digital capabilities, tools and processes that support long-term brand growth, accountability and operational effectiveness. Qualifications - Ability to translate complex digital data into simple, commercially relevant insights. - Strong technical knowledge of campaign optimisation and performance levers. - Confident working with varied audiences including regional bus customers, coach travellers, stakeholders, and B2B clients. - Comfortable designing or redesigning tracking frameworks and performance systems. - Skilled at joining up activity across channels for integrated campaign delivery. - Hands-on, curious, and deeply analytical. - Agile thinker who can adapt approaches for very different brands, audiences, and business needs. - Collaborative and approachable; able to build capability across a mixed-skill team. - Proactive problem solver who identifies opportunities and drives improvements. - Comfortable balancing big-picture strategic thinking with detailed execution. Requirements - Proven expertise in digital performance management across PPC, SEO, paid social, organic social and content optimisation. - Experience working across multiple brands, markets, or business units simultaneously. - Strong understanding of digital attribution, tracking, tagging, and analytics platforms. - Demonstrable experience improving digital performance for consumer and/or B2B brands. - Experience working with (and holding to account) external media and digital agencies. Benefits - Your health is important to us which is why we offer Simply Health & Smart Health for you and your dependents at no cost to you! This offering includes cash back benefits across optical & dental as well as virtual GP appointments, mental health support and nutrition and fitness advice. - Our EAP provision offers 24hr, 365 days a year mental health support. - We are also committed to your financial wellbeing, and we offer a platform with many discounts on high street brands and supermarkets etc. - Working at First you also receive discounted train travel for you and your family after 6 months service as well as a free bus pass. - Cycle to work scheme. - 25 days' holiday + bank holidays. - Pension scheme and chance to buy discounted First Group shares. - Enhanced maternity / paternity pay. - Flexible working. Equal Opportunities Public transport serves everyone, whatever their differences. At First Bus, we want to be an employer open to you, no matter what your differences are. We aspire to be an inclusive organisation because diverse backgrounds, thinking and experiences bring so many benefits to our customers, communities, and people. We welcome applications from all.

Role Description We are looking for a Brand and Governance Lead to join our Marketing team on a full-time permanent basis. The Brand & Governance Lead is First Bus's guardian of brand strategy, brand integrity and visual identity. They are the go-to authority on the First Bus brand, ensuring it is consistently applied, clearly understood and strengthened across every audience we serve, including employees, customers, communities, partners and stakeholders. First Bus launched a brand refresh in December 2024 involving a new positioning and a refreshed visual identity. The Brand & Governance Lead is a hands‑on specialist who plays a central role in completing and embedding the ongoing First Bus brand refresh. The role also acts as a brand advisor to the Business & Coach Division portfolio of brands and provides support for the FirstGroup brand. This is a key role in ensuring First Bus presents a unified, trusted and modern brand. With the brand refresh still being rolled out, the Brand & Governance Lead will have a significant impact by closing gaps, building capability and embedding strong governance that supports our commercial, customer and organisational goals. Key Responsibilities - Brand Governance & Leadership: - Act as First Bus’s brand subject‑matter expert, providing authoritative guidance on brand strategy, visual identity, tone of voice, and application across all channels and contexts. - Lead the Brand Governance Framework for First Bus, ensuring it is robust, practical, and adopted across the business. - Ensure that the brand guidelines evolve, as required, to ensure they continue to stay in tune with business requirements. - Support brand‑related queries for the Business & Coach division brands and FirstGroup. - Brand Champions Network: - Establish and lead a volunteer network of cross‑functional brand champions across the wider Marcomms team, People, Customer and Operational teams. - Promote a culture of brand consistency across the brand champion network through training, guidance best practice and practical support. - Brand Compliance & Advisory: - Evaluate brand usage across channels and assets, and intervene diplomatically where activity falls outside guidelines. - Provide constructive, solutions‑focused feedback to teams to help them deliver brand‑consistent work. - Work closely with the Production Hub and agencies to ensure that briefs, creative executions and operational materials reflect the brand accurately. - Brand Refresh Implementation: - Own the bottom‑up programme to complete and embed the First Bus brand refresh across depots, vehicles, customer environments, signage, collateral, and employee materials. - Map gaps and inconsistencies across touchpoints and drive structured plans to resolve them. - Partner with relevant functions/sites to progress rollout activity; coordinate updates, timelines, and stakeholders. - Support the development of business cases for investment in the brand refresh where needed (with guidance from the Marketing Leadership Team). - Project Management & Delivery: - Operate as a highly effective project manager, prioritising tasks, tracking progress, escalating risks, and ensuring delivery against agreed timelines. - Manage small‑scale brand projects end‑to‑end (e.g., brand asset updates, signage reviews, brand audits, visual identity optimisations). - Provide expert guidance to Business & Coach division brands when they undertake brand changes, for example, supporting a logo refresh or sub‑brand evolution. - Brand Capability Building: - Work closely with the Graphic Designer and Production Hub to maintain accessible, high‑quality brand resources including guidelines and examples of best practice. - Partner with the Head of Content Strategy to ensure brand and content governance are aligned. - Strengthen brand understanding across the Marketing Pool and support training for marketing managers and non‑specialist colleagues. Qualifications - Expert understanding of brand strategy and visual identity systems. - Strong eye for detail and design accuracy. - Excellent communication and stakeholder management skills. - Ability to translate brand principles into practical, everyday guidance. - Strong problem‑solving ability; able to propose pragmatic solutions while protecting brand integrity. - Diplomatic, empathetic and able to handle difficult conversations constructively. - Confident and authoritative on brand matters while approachable and collaborative. - A proactive self‑starter who thrives in an environment with multiple workstreams and evolving priorities. - Passionate about brand consistency and about helping colleagues understand the “why” behind brand decisions. - Pragmatic, hands‑on and comfortable “rolling up their sleeves” to tackle unfinished elements of the brand refresh. Requirements - Experience in brand governance, brand management, visual identity and brand‑led project delivery. - Proven ability to drive brand consistency across complex, multi‑site or multi‑brand organisations. - Strong project management skills, comfortable managing concurrent streams of work with diverse stakeholders. - Experience working with creative teams, brand agencies, production teams or internal studios. - Experience influencing non‑specialist colleagues on brand application. Benefits - Your health is important to us which is why we offer Simply Health & Smart Health for you and your dependents at no cost to you! This offering includes cash back benefits across optical & dental as well as virtual GP appointments, mental health support and nutrition and fitness advice. - Our EAP provision offers 24hr, 365 days a year mental health support. - We are also committed to your financial wellbeing, and we offer a platform with many discounts on high street brands and supermarkets etc. - Working at First you also receive discounted train travel for you and your family after 6 months service as well as a free bus pass. - Cycle to work scheme. - 25 days' holiday + bank holidays. - Pension scheme and chance to buy discounted First Group shares. - Enhanced maternity / paternity pay. - Flexible working. Equal Opportunities Public transport serves everyone, whatever their differences. At First Bus, we want to be an employer open to you, no matter what your differences are. We aspire to be an inclusive organisation because diverse backgrounds, thinking and experiences bring so many benefits to our customers, communities, and people. We welcome applications from all.

Role Description We have a fantastic opportunity for a Marketing Operations Manager to join our Marketing team on a full-time basis. This is initially a 12-month FTC with the potential to go permanent. The Marketing Operations Manager is the central coordinator and “front door” for all creative asset requests entering the First Bus Production Hub. This role ensures that all briefs are reviewed, scoped, resourced, and delivered efficiently and to a high standard. It’s vital that this person understands the 'how' in terms of content delivery, is comfortable at processing swiftly and understands priority. You will be responsible for managing workflow from intake to output across the department, optimising processes, and keeping the Production Hub running smoothly. This is a pivotal role for someone who thrives in a fast-paced, high-volume creative environment and brings both calm organisation and strong relationship-building skills. Key Responsibilities - Workflow & Project Intake - Serve as the primary contact for all requests entering the Production Hub. - Review and interrogate briefs in collaboration with the Head of Content Strategy to ensure clarity, completeness, and alignment with business objectives. - Assess project requirements, scope complexity, and determine the most suitable creative resource to deliver the work. - Scheduling & Resource Management - Allocate and schedule the appropriate internal and/or external creative talent. - Manage the Production Hub schedule, ensuring workloads are balanced and deadlines are realistic and achievable. - Maintain visibility of all active projects, identifying bottlenecks early and adjusting resourcing as needed. - Support budget tracking for freelance, production and external resource spend. - Manage freelancer onboarding, briefing standards, quality control, and performance evaluation of external suppliers. - Process Development & Operational Excellence - Design, document, and continually optimise Production Hub processes to improve speed, quality, and consistency. - Implement tools, workflows, and reporting mechanisms that enhance transparency, efficiency, and communication. - Champion best-practice creative operations within the marketing team. - Monitor operational KPIs such as turnaround time, SLA adherence, resource utilisation, campaign delivery efficiency and stakeholder satisfaction. - Produce regular Production Hub performance reporting and insights to improve operational effectiveness. - Ensure all creative output adheres to brand guidelines, accessibility standards, legal & regulatory compliance and stakeholder approval processes. - Support the organisation and governance of digital assets, templates and creative documentation to ensure efficient reuse, version control and rights usage. - Stakeholder Management & Communication - Act as the bridge between internal stakeholders and creative teams, providing clear timelines, expectations, and updates. - Confidently challenge briefs, timings, and priorities when needed, delivering constructive feedback while maintaining strong relationships. - Collaborate with wider marcomms teams, as well as digital and customer experience to coordinate integrated campaign delivery. - Mentor stakeholders on effective briefing and campaign planning practices. - Foster collaboration and clarity across teams to ensure smooth delivery of all creative work. - Innovation & Continuous Improvement - Evaluate and implement AI-assisted workflows for briefing, scheduling, content ideation, tagging, asset management and reporting. - Identify automation opportunities that reduce manual administration and improve delivery speed. - Experiment with new approaches that increase productivity or expand the Production Hub’s capabilities. - Support a culture of innovation and efficiency within the marketing function. Qualifications - Extensive experience managing creative workflow in a busy studio, agency, or in-house environment. - Strong understanding of creative and production processes across design, copy, digital, and content disciplines. - Outstanding organisational skills with the ability to manage multiple projects and priorities simultaneously. - A calm, solution-focused approach, even under pressure. - Excellent communication, relationship-building, and negotiation skills. - Ability to assess briefs, challenge assumptions, and guide teams towards the best creative outcomes. Requirements - Experience within transport, consumer, or complex multi-stakeholder environments. - Knowledge of project management tools (e.g., Asana, Trello, Monday.com, or similar). - An interest in AI tools and a willingness to experiment with new methods to improve creative output. Salary £60,000-£70,000 Benefits - Your health is important to us which is why we offer Simply Health & Smart Health for you and your dependents at no cost to you. - We are also committed to your financial wellbeing, and we offer a platform with many discounts on high street brands and supermarkets. - Discounted train travel for you and your family after 6 months service as well as a free bus pass. - Cycle to work scheme. - 25 days' holiday + bank holidays. - Pension scheme and chance to buy discounted First Group shares. - Enhanced maternity / paternity pay. - Flexible working. Equal Opportunities Public transport serves everyone, whatever their differences. At First Bus, we want to be an employer open to you, no matter what your differences are. We aspire to be an inclusive organisation because diverse backgrounds, thinking and experiences bring so many benefits to our customers, communities, and people. We welcome applications from all.

Role Description As a Bid Solutions Specialist (Network), you will play a crucial role in designing creative, efficient, and commercially valuable solutions that position First Bus as the partner of choice for our clients. Your work will directly support First Bus’s growth agenda by designing high-performing, client-focused networks that exceed expectations. You will: - Quickly assess client requirements for new opportunities, developing innovative, competitive solutions. - Analyse current network performance, leveraging data and industry insights to model and enhance routes, timetables, and schedules. - Create compliant and efficient driver and vehicle schedules that balance operational efficiency and robustness. - Collaborate closely with Finance to ensure timely, accurate costing of resource requirements. - Articulate your solutions through clear, concise verbal and written summaries to support compelling bid submissions. - Stay ahead of industry best practices, continuously improving our approaches to scheduling, route planning, and network design. - Work alongside operational teams to ensure a seamless transition from bid assumptions to real-world application for successful contracts. Qualifications - A proven track record in large, complex operations and expertise in computerised scheduling tools such as Optibus and Prospective. - Strong analytical skills to process complex data sets, identify trends, and drive actionable insights. - Exceptional communication and presentation skills, enabling you to clearly articulate complex solutions to a range of stakeholders. - The ability to stay calm, focused, and organised under pressure, particularly when working to tight deadlines. - A proactive, self-sufficient approach with a genuine passion for teamwork and continuous improvement. Requirements - Improved contract win rates and high-quality scores. - Positive feedback from clients and colleagues on the strength and innovation of your solutions. - The confidence and trust you inspire within the bid team. Benefits - Simply Health & Smart Health for you and your dependents at no cost, including cash back benefits across optical & dental, virtual GP appointments, mental health support, and nutrition and fitness advice. - Financial wellbeing platform with discounts on high street brands and supermarkets. - Discounted train travel for you and your family after 6 months of service, as well as a free bus pass. - Cycle to work scheme. - 25 days' holiday + bank holidays. - Pension scheme and chance to buy discounted First Group shares. - Enhanced maternity / paternity pay. - Flexible working.

Role Description As Head of Customer Excellence, you’ll lead the customer experience strategy across Regional Bus, turning insight into action and driving measurable improvements across proposition, operations, digital channels, contact centres and frontline delivery. This is a remote based role with UK travel required. Key Responsibilities - Customer Experience Strategy & Vision - Define and lead a clear, Customer Experience (CX) strategy aligned to business growth ambitions. - Establish a CX framework and standards that can be applied consistently across regions. - Identify and track external CX trends, benchmarks and best practice to continuously evolve our approach. - Customer Insight & Voice of the Customer - Own customer insight, including feedback, complaints, NPS and behavioural data. - Act as the central source of truth for customer experience. - Identify systemic issues, trends and growth opportunities. - Ensure insight is accessible and drives decision-making at all levels. - Partner with Commercial and Customer Proposition to shape segmentation and proposition. - Service Design & Customer Journey Excellence - Drive and deliver service design, embedding structured approaches such as customer journey mapping and experience blueprinting. - Identify critical customer journeys and moments that matter, prioritising improvement where it will have the greatest impact. - Work closely with the Digital team and Customer Proposition Director to ensure seamless, end-to-end experiences across physical and digital channels. - Insight-Led Transformation & Delivery - Translate insight into clear, prioritised interventions that improve customer outcomes. - Partner with Regional teams and Transformations Managers to deliver change at both systemic and local levels. - Track and measure the impact of improvements, ensuring changes deliver tangible and sustained results. - Embed CX into governance, decision-making and performance management processes. - Frontline Engagement & Customer Culture - Champion the customer agenda across frontline teams, ensuring colleagues understand their role in delivering great experiences. - Work closely with HR and Training teams to embed customer-centric behaviours, capability and accountability. - Translate strategy into simple, practical guidance that empowers teams on the ground. - Contact Centre & Customer Channels - Lead the Contact Centre and customer interaction strategy, improving quality, efficiency and resolution. - Use customer contact data as a critical source of insight to identify root causes and inform improvement plans. - Ensure customer channels are aligned, effective and deliver a consistent experience. Qualifications - Proven senior leadership experience in Customer Experience, Insight, Service Design or Transformation roles. - Strong track record of defining and delivering CX strategies in complex, multi-site or operational environments. - Expertise in customer insight, analytics and translating data into action and measurable outcomes. - Experience in service design and customer journey mapping methodologies. - Ability to operate at both strategic and operational levels, balancing national consistency with regional nuance. - Strong stakeholder leadership skills, with the ability to influence across senior and frontline audiences. - Deep understanding of how to embed customer-centric culture and behaviours at scale. Benefits - Your health is important to us which is why we offer Simply Health & Smart Health for you and your dependents at no cost to you! This offering includes cash back benefits across optical & dental as well as virtual GP appointments, mental health support and nutrition and fitness advice. - We are also committed to your financial wellbeing, and we offer a platform with many discounts on high street brands and supermarkets etc. - Working at First you also receive discounted train travel for you and your family after 6 months service as well as a free bus pass. - Cycle to work scheme. - 25 days' holiday + bank holidays. - Pension scheme and chance to buy discounted First Group shares. - Enhanced maternity / paternity pay. - Flexible working. Equal Opportunities Public transport serves everyone, whatever their differences. At First Bus, we want to be an employer open to you, no matter what your differences are. We aspire to be an inclusive organisation because diverse backgrounds, thinking and experiences bring so many benefits to our customers, communities, and people. We welcome applications from all.

Role Description This is a newly created, high-impact leadership role where you’ll shape how operational excellence is delivered nationally, ensuring our regions are equipped with the standards, tools and capability needed to deliver safe, reliable and consistent service for our customers. This is a remote based role with UK travel required. Key Responsibilities - Setting the Standard - Define and govern mandatory operational standards, processes and operating frameworks across Regional Bus. - Establish clear governance, decision rights and accountabilities to ensure consistent adoption across regions. - Ensure alignment and consistent application of safety, compliance and best-practice standards. - Establish and maintain a single source of truth for operational performance, ensuring data integrity, consistency and transparency. - Own and continuously develop operational performance reporting (including Power BI and First Bus Basics dashboards), ensuring insight is accurate, relevant and drives action. - Capability & Training Frameworks - Define and govern training and capability frameworks for front-line operational roles. - Ensure capability standards directly support service reliability, safety and customer outcomes. - Embed structured approaches to capability development, ensuring consistency across regions and measurable impact on performance. - Driving Assurance & Risk Reduction - Provide independent assurance of operational performance through audits, standards reviews and structured assurance frameworks. - Identify, quantify and mitigate operational performance risks through robust governance and intervention. - Use data and insight to diagnose systemic gaps in capability, process or compliance. - Lead corrective action, working in partnership with Regional teams and Transformation Managers to ensure issues are resolved at root cause and improvements are sustained. - Reduce repeat audit findings and strengthen overall compliance maturity across the business. - Performance Assurance - Diagnose performance gaps and deploy targeted interventions to improve operational performance. - Identify, standardise and embed practical, best-in-class ways of working that improve performance and consistency across regions. - Lead delivery of operational improvement initiatives, ensuring clear ownership, pace and measurable impact on performance. - Ensure operational requirements and standards are embedded within national transformation programmes from design through to delivery. - Build a culture of continuous improvement, ensuring learning from audits, incidents and performance reviews is systematically captured, shared and embedded. - Apply structured continuous improvement methodologies to support problem-solving, prioritisation and delivery of sustained performance improvement. - Leadership & Capability - Coach and influence senior operational leaders to embed standards, best practice and consistent ways of working across regions. - Build strong, effective collaboration between Operational Excellence, Engineering, Safety and Customer Excellence to strengthen end-to-end delivery capability. - Develop and lead a high-performing Operational Excellence team, building specialist capability in standards, audit, training and assurance. - Champion a culture of continuous improvement, safety and accountability, ensuring learning from audits, incidents and performance reviews is embedded across the business. - Act as a visible role model for First Bus “Our Way” behaviours, promoting inclusive leadership, high standards and customer focus. Qualifications - Proven senior leadership experience in operational excellence, service delivery or performance improvement within a regulated or safety-critical environment. - A strong track record of setting standards, strengthening governance and driving measurable operational improvement. - Experience leading audit, assurance, compliance or large-scale continuous improvement programmes. - Strong analytical and data-led decision-making capability, turning insight into action and sustained results. - Deep understanding of Lean, Six Sigma or similar continuous improvement methodologies (formal accreditation desirable). - The credibility, resilience and influence to challenge senior stakeholders, drive accountability and lead change at scale. - A genuine passion for raising standards, building capability and delivering safe, reliable and consistent performance. Salary - Competitive, plus up to 30% annual bonus. Benefits - Your health is important to us which is why we offer Simply Health & Smart Health for you and your dependents at no cost to you! This offering includes cash back benefits across optical & dental as well as virtual GP appointments, mental health support and nutrition and fitness advice. - Our EAP provision offers 24hr, 365 days a year mental health support. - We are also committed to your financial wellbeing, and we offer a platform with many discounts on high street brands and supermarkets etc. - Working at First you also receive discounted train travel for you and your family after 6 months service as well as a free bus pass. - Cycle to work scheme. - 25 days' holiday + bank holidays. - Pension scheme and chance to buy discounted First Group shares. - Enhanced maternity / paternity pay. - Flexible working. Equal Opportunities Public transport serves everyone, whatever their differences. At First Bus, we want to be an employer open to you, no matter what your differences are. We aspire to be an inclusive organisation because diverse backgrounds, thinking and experiences bring so many benefits to our customers, communities, and people. We welcome applications from all.

About First Bus: Are you ready to advance your career with one of the UK's leading bus operators? Join a forward-thinking company that embraces cutting-edge bus technology, from innovative mobile apps to environmentally friendly vehicles. We are passionate about delivering passenger journeys that are sustainable, comfortable, and efficient. We are at the forefront of innovation in the industry, connecting communities and shaping the future of public transport. About FirstGroup FirstGroup plc is a leading provider of transport services in the UK and Ireland, and a member of the FTSE 250. Our colleagues work across the UK to provide easy and convenient mobility, improving quality of life by connecting people and communities. The Role We have a fantastic opportunity for an Internal Auditor to our audit team on a full time permanent basis. This is a home-based role with the potential for up to 50% travel across the UK and Ireland (Dublin). Reporting to the Senior Internal Audit Manager, the successful candidate will be responsible for providing independent assurance and advice on governance and internal control processes . Key Responsibilities - Lead and report on compliance reviews in line with internal audit methodology and professional standards, from research and planning through fieldwork to report delivery. - Assist in the delivery of risk-based audits. - Provide high quality written reports. - Manage the audit action follow up process. - Liaise with all levels of management across the business. - Develop and maintain a good working knowledge of the key business activities and changes across FirstGroup. - Actively participate in the formulation of the bi-annual internal audit plan Skills/Experience - Audit skills: Internal audit or compliance experience in industry an advantage. Similar experience in the public sector, or practice will be considered. - Professional qualification: Committed to professional development and willing to work towards a formal qualification (CIA, AAT, ACCA). - Business acumen: Builds strong professional relationships and understands customer needs. - Communication skills: Communicates clearly and effectively, both in writing and verbally. - Critical thinking: Applies logical thinking to analyse problems and find solutions. - Organisation skills: Well organised, with the ability to manage multiple priorities and meet strict deadlines. Salary - £30-£35,000 Please note that the availability of the following rewards and benefits may vary depending on your employing entity. Rewards Your health is important to us which is why we offer Simply Health & Smart Health for you and your dependents at no cost to you! This offering includes cash back benefits across optical & dental as well as virtual GP appointments, mental health support and nutrition and fitness advise. Our EAP provision offers 24hr, 365 days a year mental health support • We are also committed to your financial wellbeing, and we offer a platform with many discounts on high street brands and supermarkets etc • Working at First you also receive discounted train travel for you and your family after 6 months service as well as a free bus pass • Cycle to work scheme • 25 days' holiday + bank holidays • Pension scheme and chance to buy discounted First Group shares • Enhanced maternity / paternity pay • Flexible working Equal Opportunities Public transport serves everyone, whatever their differences. At First Bus, we want to be an employer open to you, no matter what your differences are. We aspire to be an inclusive organisation because diverse backgrounds, thinking and experiences bring so many benefits to our customers, communities, and people. We welcome applications from all.