About Us: We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers. To learn more about life at LogicMonitor, check out our Careers Page. What You'll Do: LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise. Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row! Shape the future of IT infrastructure monitoring as a Senior Customer Technical Architect at LogicMonitor. In this pivotal role, you’ll empower global enterprises to unlock the full potential of our innovative platform. Partnering with the Customer Experience and Sales teams, you’ll eliminate technical barriers, provide expert guidance, and drive customer success in managing critical IT infrastructure. Here's a closer look at this key role: Customer Engagement: Act as the primary technical point of contact for customers, building strong relationships. Understand customer needs and translate them into technical requirements. Technical Strategy Development: Collaborate with internal stakeholders (sales, account management, product) to understand the customer's business goals and challenges and to align LM technology solutions to those goals. Solution Design and Architecture: Design scalable and robust technical solutions that meet customer requirements. Create and maintain architectural documentation and guidelines. Technical Advisory: Provide expert advice on best practices, solution architecture, and technology choices. Help customers optimize their use of the LM Platform. Technology Evaluation and Selection: Conduct POCs to test and evaluate new features released by PDE. Troubleshooting and Support: Assist customers in troubleshooting and resolving complex technical issues beyond the scope of support. Customer Training and Enablement: Conduct Best-Practices training sessions and workshops to empower customer teams with the necessary skills. Feedback Loop: Gather feedback from customers to inform & influence PDE roadmap. Collaborate with PDE to ensure customer needs are addressed in future releases. Technical Presentations and Demonstrations: Conduct product demonstrations and technical presentations to showcase solutions. What You'll Need: - 3-8+ years experience required in a similar technical role - Significant experience in IT Infrastructure and/or software development, with special emphasis in areas of Compute, Storage, Databases, Networking, Application Services, Big Data and/ or distributed computing - Proficiency in virtualization/cloud-native architectures, containerization, observability, and DevOps, along with Linux/Windows/Network administration and operations. - Virtualization (VMWare, Hyper-V, Xen Server, etc…) - Storage (Netapp, EMC, HPLeftHand, Dell Equallogic, etc…) - LoadBalancers (f5 bigIP, NetScaler, Barracuda, etc…) - WMI, PerfMon, JDBC, SNMP, SMTP, JMX - Webservers (IIS, Apache, Tomcat, etc…) - Active Directory - Database (SQL, MySQL, Postgress, etc…) - Hands-on coding/scripting experience (groovy, powershell, python, ruby, etc...) - Strong understanding of enterprise systems, information, and data flows, with experience in delivering API-based solutions. - Superior oral and written communication skills in English, with strong technical writing capabilities and excellent troubleshooting instincts. - Willingness to travel to deliver onsite training/evangelism Residents of California, click Here to view our California Applicant Privacy Notice. Anticipated Application Close Date: 17/08/26 LogicMonitor is an Equal Opportunity Employer At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We’re committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best. For us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don’t just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Work Authorization: At this time, we are able to consider candidates who are authorized to work in the United States on a full-time, permanent basis without requiring new or initial employer-sponsored work authorization. Candidates who currently hold valid U.S. work authorization that can be transferred to a new employer (such as certain H-1B statuses) may be considered on a case-by-case basis. We are not able to provide new sponsorship for employment-based visas that require an initial petition or application by the employer. #LI-SS1 #LI-Hybrid LogicMonitor is dedicated to fostering a culture of transparency and fairness, including our commitment to pay transparency. We provide the base salary ranges for all positions posted within the United States. Compensation packages at LogicMonitor for eligible roles include base salary, a variable plan depending on role, along with comprehensive benefits. The range displayed on each job posting reflects the minimum and maximum base salary target for new hires in the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. As part of our holistic compensation philosophy, your package will also include, but is not limited to: Comprehensive health, dental and vision coverage, generous parental leave policies, access to our Employee Assistance Program and various Wellness programs, a 401K with company matching, a Lifestyle Spending Account, and an unlimited vacation policy. For more information on our benefits, see our careers page. The Base Salary range for this role is: $136,000—$190,000 USD Our goal is to ensure an accessible and inclusive experience for every candidate. If you need a reasonable accommodation during the application or interview process under applicable local law, please submit a request via this Accommodation Request Form. Know your rights: workplace discrimination is illegal. Please click here to review LogicMonitor’s U.S. Pay Transparency Nondiscrimination Provision.

About Us: We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers. To learn more about life at LogicMonitor, check out our Careers Page. What You'll Do: LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise. Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row! Shape the future of IT infrastructure monitoring as a Senior Customer Technical Architect at LogicMonitor. In this pivotal role, you’ll empower global enterprises to unlock the full potential of our innovative platform. Partnering with the Customer Experience and Sales teams, you’ll eliminate technical barriers, provide expert guidance, and drive customer success in managing critical IT infrastructure. Here's a closer look at this key role: Customer Engagement: Act as the primary technical point of contact for customers, building strong relationships. Understand customer needs and translate them into technical requirements. Technical Strategy Development: Collaborate with internal stakeholders (sales, account management, product) to understand the customer's business goals and challenges and to align LM technology solutions to those goals. Solution Design and Architecture: Design scalable and robust technical solutions that meet customer requirements. Create and maintain architectural documentation and guidelines. Technical Advisory: Provide expert advice on best practices, solution architecture, and technology choices. Help customers optimize their use of the LM Platform. Technology Evaluation and Selection: Conduct POCs to test and evaluate new features released by PDE. Troubleshooting and Support: Assist customers in troubleshooting and resolving complex technical issues beyond the scope of support. Customer Training and Enablement: Conduct Best-Practices training sessions and workshops to empower customer teams with the necessary skills. Feedback Loop: Gather feedback from customers to inform & influence PDE roadmap. Collaborate with PDE to ensure customer needs are addressed in future releases. Technical Presentations and Demonstrations: Conduct product demonstrations and technical presentations to showcase solutions. What You'll Need: - 3-8+ years experience required in a similar technical role - Significant experience in IT Infrastructure and/or software development, with special emphasis in areas of Compute, Storage, Databases, Networking, Application Services, Big Data and/ or distributed computing - Proficiency in virtualization/cloud-native architectures, containerization, observability, and DevOps, along with Linux/Windows/Network administration and operations. - Virtualization (VMWare, Hyper-V, Xen Server, etc…) - Storage (Netapp, EMC, HPLeftHand, Dell Equallogic, etc…) - LoadBalancers (f5 bigIP, NetScaler, Barracuda, etc…) - WMI, PerfMon, JDBC, SNMP, SMTP, JMX - Webservers (IIS, Apache, Tomcat, etc…) - Active Directory - Database (SQL, MySQL, Postgress, etc…) - Hands-on coding/scripting experience (groovy, powershell, python, ruby, etc...) - Strong understanding of enterprise systems, information, and data flows, with experience in delivering API-based solutions. - Superior oral and written communication skills in English, with strong technical writing capabilities and excellent troubleshooting instincts. - Willingness to travel to deliver onsite training/evangelism Residents of California, click Here to view our California Applicant Privacy Notice. Anticipated Application Close Date: 17/08/26 LogicMonitor is an Equal Opportunity Employer At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We’re committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best. For us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don’t just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Work Authorization: At this time, we are able to consider candidates who are authorized to work in the United States on a full-time, permanent basis without requiring new or initial employer-sponsored work authorization. Candidates who currently hold valid U.S. work authorization that can be transferred to a new employer (such as certain H-1B statuses) may be considered on a case-by-case basis. We are not able to provide new sponsorship for employment-based visas that require an initial petition or application by the employer. #LI-SS1 #LI-Hybrid LogicMonitor is dedicated to fostering a culture of transparency and fairness, including our commitment to pay transparency. We provide the base salary ranges for all positions posted within the United States. Compensation packages at LogicMonitor for eligible roles include base salary, a variable plan depending on role, along with comprehensive benefits. The range displayed on each job posting reflects the minimum and maximum base salary target for new hires in the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. As part of our holistic compensation philosophy, your package will also include, but is not limited to: Comprehensive health, dental and vision coverage, generous parental leave policies, access to our Employee Assistance Program and various Wellness programs, a 401K with company matching, a Lifestyle Spending Account, and an unlimited vacation policy. For more information on our benefits, see our careers page. The Base Salary range for this role is: $136,000—$190,000 USD Our goal is to ensure an accessible and inclusive experience for every candidate. If you need a reasonable accommodation during the application or interview process under applicable local law, please submit a request via this Accommodation Request Form. Know your rights: workplace discrimination is illegal. Please click here to review LogicMonitor’s U.S. Pay Transparency Nondiscrimination Provision.

• Attending and supporting sales meetings with Federal Customers, account teams, and OEM partners • Leading technical discovery and consultative solution discussions • Translating customer mission objectives, risks drivers, compliance requirements, and operatings constraints into actionable technical strategies • Designing and positioning cybersecurity solutions aligned to Zero Trust, Federal modernization priorities, and customer-specific architectures • Discussing modern cybersecurity strategies with executive, mission, acquisition, and deeply technical customer audiences • Performing technology demonstrations, solution walkthroughs, whiteboarding sessions, and technical presentations • Supporting account teams in shaping technical strategy prior to RFI, RFP, or acquisition release • Coordinating with OEM partners to build joint technical strategies, demonstrations, and customer-specific value propositions • Supporting customer workshops, technical roadmaps, proof-of-concept planning, and solution validation activities • Attaining and maintaining applicable technical certifications

Role Description In this key role, a Systems Engineer will work closely with a sales representative in a defined district. The Systems Engineer's main mission will be to support the sales organization in all technical matters regarding pre-sales, sales activities, and selected post-sales activities. - Understanding of the Fortinet portfolio with the ability to demonstrate and articulate technical and business value. - Strong foundational knowledge in security and networking technology and specifically in FortiOS-based products. - Subject Matter Expert and first contact in an assigned technical domain within or across assigned sales district. - Manage domain use cases, competitive intelligence, and differentiation. - Excellent product integration & customization skills including relevant 3rd party integrations. - Create sales opportunities by identifying solutions to customer problems and assist in qualifying sales leads from a technical perspective. - Discover opportunities to upsell and cross-sell Fortinet solutions. - Initiate and influence project decisions. - Manage and lead all aspects of the technical sales engagement from general queries to demos, RfX, and PoC’s around features, specifications, and functionality to integration. - Provide architecture and implementation design consultation and best practice guidance for strategic opportunities. - Act as trusted advisor for assigned accounts and maintain the technical relationship with the customer. - Work closely with the regional escalation manager, technical support team, and engineering to ensure customer's technical issues are answered and resolved. - Collaborate with peers, Consulting System Engineers (CSE’s), Solution Architects, Business Consultants, Professional Services, and/or Partners on complex opportunities. - Capture and manage customer requirements through the Consulting System Engineering Team to Product Management. - Support PreSales, Sales & Channel enablement activities and events. Qualifications - Minimum of 5 years’ experience in pre-sales support with proven success. - Expert level knowledge in networking (LAN, WIFI, WAN, SDN, routing, switching), and network security (Next-Gen Firewalls, Intrusion Detection, encryption protocols). - Strong customer focus to address complex technical and business requirements with a self-motivated, positive attitude. - Goal-driven, adapting to shifting priorities, demands, and timelines. - Excellent German and English language skills. - Ability to interface with senior levels of internal/external organizations is required. - Expert level verbal & written communication, presentation, prioritization, and interpersonal skills. - Deep level experience in installation and configuration of network devices, systems (UNIX/Linux, Windows-based, virtualized and containers), public-clouds, and scripting (ideally Ansible, Terraform, Python with good knowledge of APIs). - Willingness to travel 20-50% of time. Requirements - Knowledge of the following domains is a plus: - Datacenter architectures (e.g. ACI, NSX-T) - Security Architectures (e.g. Zero Trust, SASE) - Modern Software Architectures (e.g. DevOps, IaC) - Cloud Architectures with at least one public cloud specialization - Security Operations (e.g. Orchestration, Automation, SIEM Tools) - IT Security standards (e.g. BSI 200-x, ISO2700x, COBIT, NIST) and/or relevant regulations (EU-DSGVO, BDSG, NIS-2/KRITIS). Education - Bachelor’s degree or equivalent experience. Graduate degree preferred.