• Provide outstanding customer support for a suite of software products through all support channels (tickets, chat, phone/Zoom) and ongoing management of tickets. • Identify and resolve customer issues, using various troubleshooting methods and resources. • Communicate effectively with customers, both verbally and in writing, to address their concerns and provide solutions. • Ensure a positive customer experience by providing timely and accurate support and addressing their needs and effectively communicating ticket status and resolution. • Maintain accurate records of customer interactions, issues, and resolutions. • Take ownership of customer issues and provide resolution or know when and how to escalate issues to appropriate teams. • Create documentation and knowledge base articles to improve service delivery. • Act as liaison between clients and management to enhance overall customer experience. • Meet live chat, response time, and customer satisfaction performance targets.

Role Description GovCIO is seeking a Customer Support Analyst to support Veterans Affairs (VA) Data Modernization initiatives. This role plays a critical part in enabling rapid onboarding, improving customer intake processes, and providing high-quality support for users accessing modern data platforms. The ideal candidate will deliver exceptional customer service, facilitate provisioning workflows, triage issues efficiently, and help fast‑track users with existing NDS privileges. This position will be fully remote located within the United States. - Serve as the primary “front door” for VA Data Modernization customer support, ensuring a smooth and responsive user experience. - Manage ticket intake, triage, classification, and routing to appropriate technical teams. - Support rapid onboarding by guiding users through the new self-service intake process and mapping them to appropriate pre-created workspaces. - Provide access and provisioning support, including validating NDS privileges for fast-track users. - Track, monitor, and manage tickets in alignment with established service-level agreements (SLAs). - Document and maintain intake workflows, SOPs, troubleshooting guides, and onboarding process overviews (DevTest through Production). - Assist users in understanding cloud data environments, common tools, DevTest data access, and workspace functionality. - Coordinate with Databricks SMEs and Summit Customer Enablement teams for white-glove support and post‑provisioning engagement. - Identify blockers and inefficiencies within the intake or support process and escalate improvement opportunities. - Provide timely updates to users regarding ticket status, system access, known issues, and maintenance events. - Support common-use-case provisioning and ensure required resources (service principals, access configs, linked services, mount points, catalogs) are ready prior to handoff. - Maintain knowledge of platform navigation resources, including guides for platform data, onboarding instructions, and policies. - Ensure exceptional customer service by listening to user needs, resolving issues promptly, and providing clear, helpful communication. Qualifications - Bachelor’s degree in information technology, Engineering or a related field plus 10 years experience (or commensurate experience). - 8 years of experience in business analysis, project management, or a similar role. - Strong troubleshooting, problem‑solving, and analytical abilities. - Experience supporting user onboarding and access provisioning workflows. - Familiarity with IT service management (ITSM) platforms such as ServiceNow. - Excellent communication, customer service, and interpersonal skills. - Ability to document processes clearly and maintain up‑to‑date knowledge articles. - Experience working in fast‑paced environments with SLAs and ticket management expectations. Requirements - Experience supporting federal agencies, particularly Veterans Affairs (VA). - Knowledge of NDS (National Data Systems), CDW, and VA data governance principles. - Familiarity with cloud environments, data platforms, or tools such as Databricks. - Experience with onboarding workflows for DevTest and Production environments. - Understanding of service principals, workgroup personas, access controls, and provisioning processes. - Experience with SharePoint, Jira, or additional ITSM tools. - Background in data analytics environments or enterprise data platforms. Benefits - Ability to obtain and maintain a suitability/Public Trust. - Posted Salary Range: USD $110,000.00 - USD $130,000.00 /Yr.

Job Description As a part of our Member Services team, you'll impact the lives of everyday people and help them move from surviving to thriving with innovative digital personal finance solutions. From onboarding and new account set up to answering questions and coaching them throughout their journey, you'll be there every step of the way to provide empathy, care, and guidance when it's needed most. This role is structured to include career progression that allows you to train up and work toward higher-level positions. This position is 100% work-from-home. Employees local to the Tempe/Phoenix area are welcome to work in our beautiful Tempe office but this is optional. We host fun events and a free lunch day during our hybrid weeks once a month! Starting Pay: $16.00/hr Start Date: August 3rd, 2026 - Monday-Friday schedules available - 4 X 10 shifts also available, includes weekends (Additional pay incentives for working weekends!) What you'll do: - Communicate with our members via phone and email, exhibiting care in every interaction - Listen to our members, providing empathy and solutions to their unique needs - Collaborate with your team to share knowledge and best practices - Accurately document Member interactions and activity Qualifications What you'll bring: - Minimum of 1 year of Customer Service experience (call center or retail) - High school diploma or equivalent - Available for an 8-hour shift between the hours of 6am - 8pm - People-focused approach and solution mindset - Ability to handle a high volume of inbound calls - Strong communication skills Additional Information - Achieve well-being with: - 401 (k) with employer match - Medical, dental, and vision with HSA and FSA options - Competitive vacation and sick time off, as well as dedicated volunteer days - Access to wellness support through Employee Assistance Program, Talkspace, and fitness discounts - Up to $5,250 paid back to you on eligible education expenses - Pet care discounts for your furry family members - Financial support in times of hardship with our Achieve Care Fund - A safe place to connect and a commitment to diversity and inclusion through our six employee resource groups - Join Achieve, change the future At Achieve, we're changing millions of lives. From the single parent trying to catch up on bills to the entrepreneur needing a loan for the next phase of growth, you'll get to be a part of their journey to a better financial future. We're proud to have over 3,000 employees in mostly hybrid andwork-from-homeroles across the United States with hubs in Arizona, California, and Texas. We are strategically growing our teams with more work-from-home opportunities every day to better serve our members. A career at Achieve is more than a job-it's a place where you can make a true impact, have a sense of belonging, establish a fulfilling career, and put your well-being first. Attention Agencies & Search Firms: We do not accept unsolicited candidate resumes or profiles. Please do not reach out to anyone within Achieve to market your services or candidates. All inquiries should be directed to Talent Acquisition only. We reserve the right to hire any candidates sent unsolicited and will not pay any fees without a contract signed by Achieve's Talent Acquisition leader. Company Description Achieve is a leading digital personal finance company. We help everyday people move from struggling to thriving by providing innovative, personalized financial solutions. By leveraging proprietary data and analytics, our solutions are tailored for each step of our member's financial journey to include personal loans, home equity loans, debt consolidation, financial tools and education. Every day, we get to help our members move their finances forward with care, compassion, and empathetic touch. We put people first and treat them like humans, not account numbers.

Job Description As a part of our Member Services team, you'll impact the lives of everyday people and help them move from surviving to thriving with innovative digital personal finance solutions. From onboarding and new account set up to answering questions and coaching them throughout their journey, you'll be there every step of the way to provide empathy, care, and guidance when it's needed most. This role is structured to include career progression that allows you to train up and work toward higher-level positions. This position is 100% work-from-home. Employees local to the Tempe/Phoenix area are welcome to work in our beautiful Tempe office but this is optional. We host fun events and a free lunch day during our hybrid weeks once a month! Starting Pay: $18.00/hr Start Date: August 3rd, 2026 - Monday-Friday schedules available - 4 X 10 shifts also available, includes weekends (Additional pay incentives for working weekends!) What you'll do: - Communicate with our members via phone and email, exhibiting care in every interaction - Listen to our members, providing empathy and solutions to their unique needs - Collaborate with your team to share knowledge and best practices - Accurately document Member interactions and activity Qualifications What you'll bring: - Minimum of 1 year of Customer Service experience (call center or retail) - High school diploma or equivalent - Available for an 8-hour shift between the hours of 6am - 8pm - People-focused approach and solution mindset - Ability to handle a high volume of inbound calls - Strong communication skills Additional Information - Achieve well-being with: - 401 (k) with employer match - Medical, dental, and vision with HSA and FSA options - Competitive vacation and sick time off, as well as dedicated volunteer days - Access to wellness support through Employee Assistance Program, Talkspace, and fitness discounts - Up to $5,250 paid back to you on eligible education expenses - Pet care discounts for your furry family members - Financial support in times of hardship with our Achieve Care Fund - A safe place to connect and a commitment to diversity and inclusion through our six employee resource groups - Join Achieve, change the future At Achieve, we're changing millions of lives. From the single parent trying to catch up on bills to the entrepreneur needing a loan for the next phase of growth, you'll get to be a part of their journey to a better financial future. We're proud to have over 3,000 employees in mostly hybrid andwork-from-homeroles across the United States with hubs in Arizona, California, and Texas. We are strategically growing our teams with more work-from-home opportunities every day to better serve our members. A career at Achieve is more than a job-it's a place where you can make a true impact, have a sense of belonging, establish a fulfilling career, and put your well-being first. Attention Agencies & Search Firms: We do not accept unsolicited candidate resumes or profiles. Please do not reach out to anyone within Achieve to market your services or candidates. All inquiries should be directed to Talent Acquisition only. We reserve the right to hire any candidates sent unsolicited and will not pay any fees without a contract signed by Achieve's Talent Acquisition leader. Company Description Achieve is a leading digital personal finance company. We help everyday people move from struggling to thriving by providing innovative, personalized financial solutions. By leveraging proprietary data and analytics, our solutions are tailored for each step of our member's financial journey to include personal loans, home equity loans, debt consolidation, financial tools and education. Every day, we get to help our members move their finances forward with care, compassion, and empathetic touch. We put people first and treat them like humans, not account numbers.