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Patient Financial Recovery Specialist Location: Remote United States Job Description: Role Description: The Patient Financial Recovery Specialist will provide customer service to hospital patients who have questions on their accounts and assist them in settling their patient responsibility balances. Roles & Responsibilities - Respond to incoming patient calls and initiate outbound calls to patients using our automated dialing system. - Aid patients in managing their accounts, which includes arranging payment options for outstanding balances. - Process credit card payments efficiently over the phone. - Identify and gather updated insurance information. - Investigate "Explanation of Benefits" from insurance providers to understand payment details and discrepancies. - Evaluate patients for charity eligibility, address general inquiries, and resolve account-related issues and concerns. - Seamlessly navigate multiple patient account systems and payment platforms. - Maintain precise and current information in account notes within the relevant systems. - Consistently achieve designated collection and productivity objectives as assigned by management. - Uphold strict confidentiality when handling account information. - Adhere to the established policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct. - Actively engage in the Corporate Compliance Program and maintain a vigilant awareness of its guidelines. - Ensure a confidential and well-organized remote work area. - Provide assistance with other projects as directed by management. Top of Form Top of FormPreferred Educational Qualifications - High School Diploma or equivalent required. Preferred Work Experience - Prefer previous experience with providing customer service and work within a call center environment - Prefer previous experience with the medical billing process Competencies & Skills - Proficiency in effective communication with patients, colleagues, and management, whether in-person or via remote virtual chat platforms. - Consistently maintain a courteous and professional demeanor. - Self-discipline to stay focused and productive with minimal supervision. - Exhibit initiative and creativity in fulfilling job responsibilities. - Skillfully prioritize multiple tasks through time management and organizational abilities. - Possess a strong command of PC operations and the capacity to type at a rate of 30-40 words per minute. We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law.

• Own the Finance Systems roadmap and long-term architecture strategy. • Lead administration, optimization, and enhancement of ERP, consolidation, budgeting, forecasting, reporting, and financial analytics platforms. • Partner with Finance/Operations/Sales leadership to identify opportunities for automation and process improvement. • Develop and maintain a scalable finance technology ecosystem supporting continued growth and acquisitions. • Ensure finance systems support compliance with GAAP, internal controls, audit requirements, and management reporting needs. • Lead Enterprise-wide Data Governance Council and develop Finance data governance policies and standards. • Serve as Finance Integration Lead for acquired companies. • Develop integration playbooks, timelines, governance structures, and execution plans. • Establish and lead a Finance Transformation PMO. • Partner with Finance and Operations leadership to establish a single source of truth for enterprise reporting.

Role Description The Director of Finance oversees Orchid Health's financial operations, including: - Revenue generation - Expenses - Budgeting - Forecasting - Accounts payable and receivable - Medical billing and coding - Insurance contracts - Grants - Credentialing - Leases - Business insurance - Related administrative functions This role helps ensure that financial systems are accurate, timely, compliant, and aligned with Orchid's mission and long-term sustainability. Qualifications - Bachelor's degree in business administration, accounting, finance, or a related field. - Minimum of three (3) years of senior finance leadership experience in a healthcare organization. - Strong understanding of medical billing, collections, payment posting, revenue cycle, third-party payers, Medicare, and Oregon and federal payer regulations. - Working knowledge of HIPAA, billing and insurance regulations, medical terminology, insurance benefits, and appeal processes. - Knowledge of business management and basic accounting principles. - Experience supervising, training, organizing, prioritizing, and scheduling work to meet operational and financial timelines. - Proficiency with Microsoft Office, including Outlook, Word, and Excel. - Strong organization, attention to detail, critical thinking, professional judgment, and the ability to work independently with frequent interruptions. - Ability to communicate calmly, respectfully, transparently, and professionally with staff, patients, partners, payers, and other stakeholders. Requirements - Prior Finance Director experience in a Rural Health Clinic, Federally Qualified Health Center, or similar healthcare setting. - Experience with QuickBooks management and reporting. - Experience with Medicare Cost Reporting, grant accounting and reporting, payer contracting, and alternative payment models. - Experience producing and presenting detailed financial, billing, and accounts receivable reports. - Strong negotiation skills and tact when discussing payer, partner, or patient financial matters. Benefits - Medical, Dental, & Vision – Orchid pays monthly premiums at 100% for team members and at least 50% for their dependents for base medical and dental plans. - $1,000/year Wellness Benefit - for things that make you happy! - 401(k) with a company match and financial planning and wellness resources available at no cost. - A Continuing Education / Continuing Medical Education budget for all team members. - 128 hours of PTO per year, annually front-loaded with tenure-based increases. - 40 hours of paid inclement weather and emergency closure leave, annually front-loaded. - 8 paid holidays, plus your birthday off! - Free care at our clinics for team members and their families. - And more! - *Team members are eligible for benefits on the first of the month following 30 days of employment.